[Media Playback Issue] Jerky playback issue with some HEVC files

[reptarsrage 0]

Emby Version: 4.6.4.0

Playback Devices: Windows 11 Chrome, LG Smart TV, iOS App

When playing certain content, the player will render frames out of order resulting in very choppy playback (see attached video). This happens with a few different files. I've attached the media info for one such file. This issue occurs across all devices that I've tested on. However, when played in VLC the file does not have this issue.

Stats for Nerds:

Playback Info
  Player: Web Video Player
  Play method: DirectPlay
  Protocol: http
  Stream type: Video
Video Info
  Video resolution: 1920x1080
  Dropped frames: 0
  Corrupted frames: 0
Original Media Info
  Container: mkv
  Bitrate: 2.5 Mbps
  Video codec: HEVC Main
  Video bitrate: 2.5 Mbps
  Video framerate: 23.976025 fps
  Audio codec: AC3
  Audio bitrate: 384 kbps
  Audio channels: 6
  Audio sample rate: 48000 Hz

 

Any guidance here would be super helpful.

embyserver.txt Community.S02E19.Critical.Film.Studies.1080p.BluRay.DD5.1.x265-POIASD.mkv.info.txt

Edited November 16, 2021 by reptarsrage

[Happy2Play 8317]

From a browser standpoint this is a known issue as most browsers do not even support this format. (best alternative is Emby Theatre for Windows)

https://emby.media/community/index.php?/topic/102877-question-about-browser-support-for-hevc

But the other client/apps would/should be a different issues.

 

[reptarsrage 0]

thanks for pointing me to that other topic, that's the exact issue I'm seeing!