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Emby Version: 4.6.4.0 Playback Devices: Windows 11 Chrome, LG Smart TV, iOS App When playing certain content, the player will render frames out of order resulting in very choppy playback (see attached video). This happens with a few different files. I've attached the media info for one such file. This issue occurs across all devices that I've tested on. However, when played in VLC the file does not have this issue. Stats for Nerds: Playback Info Player: Web Video Player Play method: DirectPlay Protocol: http Stream type: Video Video Info Video resolution: 1920x1080 Dropped frames: 0 Corrupted frames: 0 Original Media Info Container: mkv Bitrate: 2.5 Mbps Video codec: HEVC Main Video bitrate: 2.5 Mbps Video framerate: 23.976025 fps Audio codec: AC3 Audio bitrate: 384 kbps Audio channels: 6 Audio sample rate: 48000 Hz Any guidance here would be super helpful. 2021-11-15 17-23-29.mp4 embyserver.txt Community.S02E19.Critical.Film.Studies.1080p.BluRay.DD5.1.x265-POIASD.mkv.info.txt

I have seen many people have been switching to using mkv over mp4 in recent times and others complaining about playback issues with mkv. Many know that remuxing can help but it's very time consuming to do so, but it works. The issue is that the cues of a mkv file are normally written to the end of the file. This is an issue that's been corrected with mp4 files with -movflags faststart option when encoding mp4 files, but with mkv it's a little different. The script I have put together makes use of a program to move the cues to the front of the mkv and optimize the file for faster playback and better skipping and resume support. So I have a rather large library and it's become a bit of a problem for me so I found a program called mkclean from matroska that is used to fix and move the cues to the start of the mkv file. With very little documentation on the issue I had to go through a lot of trial and error to get things to work properly, but I put together a python script to fix this. Attached is that python script for those of you who would like to try it out. As of right now this guide is only for Windows machines but I still believe those that are using linux are more than capable of adapting this info for their environment. Step 1: Download the MKClean file to a directory. https://www.matroska.org/downloads/mkclean.html My files are located in a separate drive lettered K: so I created a folder called K:\mkclean to house my mkclean.exe file. Step 2: Download and install Python on your machine if you don't already have it installed. You can see the link below for that. https://www.python.org/downloads/windows/ Step 3: Open a command prompt as administrator and update pip to the latest then download the watchdog feature to python to be able to monitor your folders for newly added files. Use the following command python -m pip install --upgrade pip when done then run python -m pip install watchdog Step 4: Once both of these commands are completed update your system environment PATH with an entry for mkclean. Settings -> System -> About -> Advanced System Settings -> Environment Variables... In the system variable section scroll down and select path and click on the edit button. Then click on New to add an entry for the folder containing the mkclean.exe file. (In my case it was K:\mkclean) Once done click ok and reboot your system. Step 5: Not it's time to create your python file. Attached is a .txt version of the python file I created for myself and have been running. You will need to edit it some, but I'm here to help with that. NOTE THAT WHEN ENTERING A PATH YOU MUST ENTER IT WITH \\ AS EXAMPLE BELOW K:\mkclean WILL FAIL BUT K:\\mkclean WILL WORK. (Below is the path were you want your database of the the files it's processed to be stored at, update it to the path you want your database created at, but please leave the files_processed.db name for ease of use of you will have to edit more lines.) LINE 9: DATABASE_FILE = 'K:\\mkclean\\files_processed.db' (Below is the path to make the connection to the database you created on line 9, be sure that the path matches what you have entered on line 9) LINE 65 conn = sqlite3.connect('K:\\mkclean\\files_processed.db') LINE 77: conn = sqlite3.connect('K:\\mkclean\\files_processed.db') (Below are lines identifying the folders to work it's way through looking for .mkv files and running this mkclean optimization script on. Change each line to identify your library folders. You will need 1 line per folder that you are looking to process and it will search recursively through them for any .mkv file) LINE 95 process_existing_files("K:\\TV_Shows") LINE 96: process_existing_files("K:\\Movies") (Below is a line to identify the folders to monitor after it has completed it's initial task of recursively working it's way through your files and checking for .mkv files to optimize. When new ones are added it will find them and run the optimization on them again making them perfect for streaming.) On this line all the folders to monitor should be comma seperated values inside of double quotes and AGAIN take note of using \\ when entering a path vs a single \. LINE 99: folders_to_watch = ["K:\\Movies", "K:\\TV_Shows"] Step 6: Now when you go to save this I recommend saving this in the same folder as your database and the mkclean.exe file so you can locate it easily, but save it once with a txt extension for ease of updating later, and then save it again with a .py extension. Step 7: Now you can run the file by opening a command prompt and entering this command. python "K:\mkclean\mkclean_optimization_script.py" NOTE: To stop the running program hit CTRL+C with the command window active. Step 8: Many of you would probably like to have this also start up when your system starts so it's easy enough to do by creating a .bat file and placing it in your startup folder. I'm not going to walk you though that in this tutorial, but the code is simple enough to add for you and for you to make your edits to so it's below. @echo off python "K:\mkclean\mkclean_optimization_script.py" PLEASE NOTE I AM NOT THE BEST PYTHON PROGRAMMER OUT THERE BY FAR AND THIS IS A PERSONAL PROJECT OF MINE THAT I'M MAKING AVAILABLE FOR YOU TO USE IF YOU LIKE, BUT I TAKE NO RESPONSIBILITY FOR IT IN ANY WAY. PLEASE TEST OUT ON SOME COPIES OF FILES FIRST AND USE AT YOUR OWN RISK. Other than that enjoy and let me know if this helped you out at all. mkclean_optimization_script.txt

Hi, just purchased emby premiere (great work guys!), and tried converting some files. Unfortunatelly it turned out my hardware is just too old and cheap to do so, so after a day of having files at 0% conversion rate I just deleted the conversions. For reference, I had ticked to replace the original files, if it helps. Anyway, those media now won't play anymore, getting a file not found error in the logs (and a simple generic reproduction error in the UI). I tried cancelling and re-downloading the files, or even readding the original ones but I keep getting the same errors. Any other media plays fine, so it's not a general emby issue. I also tried cancelling the schedule for converting files, since I had also ticked the "convert any new added files option". Not sure what to do in this situation. Happy for a solution to just go back to square one, since I won't be converting any files any time soon. Thanks and keep up the great work! PS: didn't attach logs because of possible personal info popping up, but happy to attach snippets of them if you can tell me which specific logs or snippets might help.

Sorry for bringing up this really old thread, but i recently got a Samsung Tizen TV running the latest firmware TV model is Q60A Emby Server version 4.7.6.0 Emby TV Client 1.3.4. TV is connected via Ethernet. So i start playback, everything is fine, but it just pauses after every 8-9 minutes. Stops on the last played frame and just stays there until i back out of the player to the Movie/Episode info screen. I can resume and itll start playing fine from the same point it stopped at, but it happens again after 8-9 minutes. This has happened on 4k HEVC HDR10 files, 1080p HEVC files. (These are the only files ive tried)

Hi, I'm having issues with playing this one file from the Emby app on my LG C7 tv (app version 1.0.24) using the internal speakers. Around 2 minutes in the audio starts to be distorted; On my laptop the file plays with clear audio but to be sure the error wasn't in the file itself I've put it on an usb stick. When opening the file from the thumb drive directly on the tv (in the built in videos app) it played without issues (except for not being able to select the subtitle because the default player only allows selection of the first 8 subtitles). Media playback is set to only allow transcoding because a lot of my files have true hd as the default track and that's easier than explaining to my girlfriend to select a different audio stream. This way the tv switches to the next available audio stream automatically. In the dashboard the file reports to be direct playing, the playback reporting plugin marks it as direct streaming. Attached is the server log and the full media info for the file. I first tried to play the file around 2021-04-19 13:01 (skipped the playback a bit forward because the audio distortion only starts at around 2 minutes). A bit later I turned on debug logging and tried again. I also tried to check what happens if opening the file using DLNA, but this results in transcoding. Last thing I tried was updating the tv to firmware 5.00.60 which I had postponed for a while, but this didn't change anything. Any idea what might be the problem? media info.txt embyserver.txt

I installed the emby app on my iphone 11 pro and noticed all movies that I am trying to play stop immediately after hitting play. All of them. Same on the browser. No idea how to troubleshoot this, I tried restarting as well.

Hello I got some problem's with playback on my IOS devices (Ipad and Iphone). Sometimes (always with the same films I think) i start it and it runs but the playback line do not move. They stay by 0:00. I can't take a break, cant skip etc. The one thing i can is stop the move by click "back" in the left top corner. Then the movie stop and i'm back in the menu but its realy laggy and the film music stay running. It takes some time i think 7-20s and the music will stop and the app isn't laggy anymore. Is there somebody with the same issues?

When I try to watch content in the browser, the playback is stuttering and impossible to watch. The stats for nerds says it is DirectPlaying (which i expect) and when i watch from the file in VLC it works properly. (see below) I ran a test at 11 Aug 2021 at 11:40 (UK BST). The server is installed on Unraid (Linuxserver docker) and running version 4.6.4.0. Not sure what other information I need to help but would like to be able to use the server for content again embyserver.txt

Hi All, Just recently in the last month or so when playing anything via the Samsung Emby App it will randomly kick back to the episode/movie selection screen and also will not have recorded the watch history so you need to start again/fast forward. I have attached the log around the time it happened last - embyserver-timeframe.txt and also the full emby log for the day. The TV is a Samsung SmartTV (UE55MU7000) running Emby theater 1.0.77. Thanks for any help embyserver.txt embyserver-timeframe.txt

Kodi-Emby-Log.txt System: Mac OS Catalina 10.15.16 3GHz 6-Core i5 8GB RAM Kodi Version: Latest Plug-In version: Latest *** Delete Issue *** When I am done with a T.V. series I delete it. 1. Go to my NAS delete the T.V. season within the T.V. folder (I do this though my Windows machine manually) 2. Go to Emby Server update the folder by issuing a new scan(No problems season is removed) 3. Kodi Emby plugin retains the information despite issuing a new scan or rebooting. I thought the plugin was constantly checking in with the emby server for updates. Does this include deletes? If not what is the best way to remove the series from Kodi? ** Playback Issue ** I noticed overtime when I play a T.V. shows it will spin waiting and "timeout" after 30 seconds saying file is not found. I select it again and it immediately plays. Only when I reboot does this stop then build up over time. Notes: My Mac Mini is exclusively for running Kodi and Emby Server. I do not use it for anything else. Attached is this morning logs when it did this with Paw Patrol.

Hello! I have a problem when streaming with Chromecast 2 gen, doesn't matter where it came from (Android, IOS, Web, etc) When watching some tv series, the playback is in great quality, smooth and RANDOMLY jump / skip to the next episode. It simply happen from NOWHERE. I don't know if it is my PC that is the problem or the chromecast itself. What kind of Logs do you guys need to check? I have at least 20 logs just from today trying to watch a single episode...

I have install emby for mobile version 2.9.92 When i play any video ,movie all play in like paint or poster mode color not clear all faded check my attached images. I also try in other phones after install emby videos play normally. Last thing in chrome web mode in my phone videos play normally