Adding a firestick seems to stop Emby server working

[7Davids7 0]

I have been using Emby for a couple of years now with no real issues. I used to have Raspberry PI's around the house using KODI and then EmbyCon to connect to the server. Recently I decided to upgrade to Premiere, so I could use the app on an iPad. I currently have 2 Samsung TV's using the Emby app directly, an iPad and numerous Android devices. All good so far. 

However I recently purchased an Amazon Firestick for a non smart TV I own, to replace the Raspberry PI. All seemed fine at first, it all connected fine, but wouldn't load any thumbnails.

I have realised though that that isn't the only issue. Every time I turn on the Firestick, Emby server stops working on all other devices. 

If I reboot the server, occasionally it comes back on, however the only reliable way I have found to resolve this issue is to delete the firestick from my devices on the server.

All works fine again until I add the Firestick back on and it instantly stops the server again. 

[chef 3749]

This is a strange issue indeed. All I use is fire sticks in my home.

Could we see an emby server log from when you tried to use the stick.

Maybe attempt connection again. With a fresh log?

 

Do you have premier? How many clients are connected to the server?

Edited November 6, 2021 by chef

[7Davids7 0]

Thank you for your quick response

Sorry, I have never had to send a log before. Which one is it as my system is showing lots

This is just a small shot of them

[Luke 37214]

5 minutes ago, 7Davids7 said:

Thank you for your quick response

Sorry, I have never had to send a log before. Which one is it as my system is showing lots

This is just a small shot of them

Hi, please attach all of the ones that were modified during the time frame in which the problem was experienced. Thanks.

[7Davids7 0]

ffmpeg-transcode-ba07d6f9-1dd7-44f3-b77b-744b3eea9cf2_1.txtffmpeg-directstream-953d2059-9a5e-41eb-988f-067b13d94342_1.txtffmpeg-directstream-0ec432e9-a941-49aa-96fb-2e87a6e76373_1.txtffmpeg-directstream-d70ee54a-e5d4-437d-bba7-da4671851faf_1.txtffmpeg-directstream-7a99ed09-23fc-4567-bf02-b3bef40a7231_1.txtffmpeg-directstream-581dae70-9b70-46d9-86b0-dc73e82bb866_1.txtffmpeg-directstream-b5c1c1a7-473c-4764-ac89-10cc4fb6fab3_1.txtffmpeg-directstream-dc232174-30d1-4210-b1fc-9c4f24f7c729_1.txtffmpeg-directstream-0df8799a-2dbf-44ca-b64f-252c2f9b4875_1.txtffmpeg-transcode-8da2b485-bcbb-448a-b3d0-1c8176f550ec_1.txtffmpeg-transcode-db0da40b-5f38-45e6-8756-5367cfac4aa3_1.txtffmpeg-transcode-1dffe8e9-bf9f-481c-905b-8b5df1e44a6c_1.txtffmpeg-transcode-ef20eed7-045f-45e4-8a94-9436c35a618d_1.txtffmpeg-transcode-40196fc4-3bea-4ad1-bf20-9af2831174f0_1.txtffmpeg-transcode-2504ea88-3f5d-46d8-b46d-909d7a8e62e7_1.txtffmpeg-transcode-053f0dbf-069b-4f5f-9441-02a04fed8eeb_1.txt

embyserver.txt

Edited November 6, 2021 by 7Davids7

[7Davids7 0]

28 minutes ago, chef said:

This is a strange issue indeed. All I use is fire sticks in my home.

Could we see an emby server log from when you tried to use the stick.

Maybe attempt connection again. With a fresh log?

 

Do you have premier? How many clients are connected to the server?

Hi Chef

Yes I do have Premiere and I currently have 14 devices connected

[chef 3749]

I might be incorrect here, but it looks as though the FireTV is requesting images from a physical file path that is using the IP address of the server.

ex. \\192.168.0.10\TV\Clarksons Farm\fanart.jpg.

 

Perhaps Luke can comment further, but that doesn't seem right to me, and it is throwing errors when it is trying to load the images.

Edited November 6, 2021 by chef

[Luke 37214]

See this error in the ffmpeg log:

13:16:10.391 \\192.168.0.10\TV\Clarksons Farm\Clarksons.Farm.S01E08.WEBRip.x264-ION10[eztv.re].mp4: No such file or directory
13:16:10.391 

Looks like your network share is down or inaccessible. Please correct that and try again. Let us know if this helps. Thanks.

[7Davids7 0]

Thank you both for your help

It turns out my router had assigned 2 devices with the same IP, hence every time I turned on the Firestick it kicked out my NAS. 

I have now assigned my NAS a new static IP outside the DHCP pool.

Thanks again 

[Luke 37214]

Thanks for the feedback.