dowex15721 1 Posted October 31, 2021 Share Posted October 31, 2021 I started experiencing this issue when the android tv app was updated to version 2 and above. I am running the emby server on a raspberry pi 4 , 4 gm , debian buster. With a rclone mount from google drive as a source for content. All metadata images are in the media folder itself. When i connect to the server using the emby android TV app, the fanart images dont load . The same images work fine if i switch to an older version of the android tv app say 1.8.10 or something. The same images work fine on Kodi also . Can anyone guide me as to how I go about debugging this? Link to comment Share on other sites More sharing options...
GrimReaper 3310 Posted October 31, 2021 Share Posted October 31, 2021 It might (or might not) be the same issue as here: If you're not already, try beta .50, as .49 did increase image loading timeout, might help: Anyway, @rodainas might have a suggestion or two, seeing using rclone. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted October 31, 2021 Author Share Posted October 31, 2021 The issue I have is exactly the same as the one described in the given thread. However, I did install the 2.0.50 beta and im having the same issues :( Link to comment Share on other sites More sharing options...
rodainas 188 Posted October 31, 2021 Share Posted October 31, 2021 47 minutes ago, dowex15721 said: The issue I have is exactly the same as the one described in the given thread. However, I did install the 2.0.50 beta and im having the same issues What’s your rclone mount command? Also on that thread it was suggested to uninstall a bunch of unused plugins. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted October 31, 2021 Author Share Posted October 31, 2021 43 minutes ago, rodainas said: What’s your rclone mount command? Also on that thread it was suggested to uninstall a bunch of unused plugins. Here's my mount command rclone mount gdrive:/ /home/<user>/gdrive --config=/home/<user>/.config/rclone/rclone.conf --allow-other --vfs-cache-mode writes --dir-cache-time 72h --drive-chunk-size 64M --vfs-read-chunk-size 32M --vfs-read-chunk-size-limit off And here is the list of my plug-ins. I additionally only installed trakt and subtitle plug-ins. I can live without the subtitle plug-ins but trakt is essential Blu-ray folder support Cinema intros Dlna, dvd folder support Fanart.tv, moviedb, music rain, nfo Metadata, omdb, opensubtitles, podnapisi, port mapper, studio images, subdb, audiodb, tvdb, trakt, webhooks Link to comment Share on other sites More sharing options...
rodainas 188 Posted October 31, 2021 Share Posted October 31, 2021 2 minutes ago, dowex15721 said: Here's my mount command rclone mount gdrive:/ /home/<user>/gdrive --config=/home/<user>/.config/rclone/rclone.conf --allow-other --vfs-cache-mode writes --dir-cache-time 72h --drive-chunk-size 64M --vfs-read-chunk-size 32M --vfs-read-chunk-size-limit off And here is the list of my plug-ins. I additionally only installed trakt and subtitle plug-ins. I can live without the subtitle plug-ins but trakt is essential Blu-ray folder support Cinema intros Dlna, dvd folder support Fanart.tv, moviedb, music rain, nfo Metadata, omdb, opensubtitles, podnapisi, port mapper, studio images, subdb, audiodb, tvdb, trakt, webhooks This are my flags rclone mount --allow-other --fast-list -- --timeout 1h --transfers=16 --checkers=8 --tpslimit 10 --max-read-ahead=256M --poll-interval=1m --dir-cache-time 1000h --vfs-cache-mode writes --vfs-cache-max-age 1h --vfs-read-chunk-size-limit 2048M --vfs-read-chunk-size 64M --buffer-size 64M Try uninstalling everything except trakt and your subtitle plugin, I kept trakt and subtitles plugins too. After the image loading fix I haven’t restarted the server, who knows maybe with a restart it comes back, am not really sure because of the inconsistent nature of the symptoms is hard to reach a conclusion, some time ago it fixed randomly and couple of weeks it started appeared again until the timeout beta update fix. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted October 31, 2021 Author Share Posted October 31, 2021 I tried uninstalling a few add ons but no good. The thing is, the issue only happens on Android Tv... The android phone app works just fine. Another weird thing is fanart does load for like 10% of the movies/shows. Link to comment Share on other sites More sharing options...
rodainas 188 Posted October 31, 2021 Share Posted October 31, 2021 17 minutes ago, dowex15721 said: I tried uninstalling a few add ons but no good. The thing is, the issue only happens on Android Tv... The android phone app works just fine. Another weird thing is fanart does load for like 10% of the movies/shows. Yep that was exactly my issue on those threads. Link to comment Share on other sites More sharing options...
ebr 14935 Posted October 31, 2021 Share Posted October 31, 2021 21 minutes ago, dowex15721 said: the issue only happens on Android Tv. Link to comment Share on other sites More sharing options...
Luke 37118 Posted November 1, 2021 Share Posted November 1, 2021 Do the images display in the web app? Link to comment Share on other sites More sharing options...
dowex15721 1 Posted November 1, 2021 Author Share Posted November 1, 2021 1 hour ago, Luke said: Do the images display in the web app? Yes, absolutely. 100% of the time without fail Link to comment Share on other sites More sharing options...
ebr 14935 Posted November 1, 2021 Share Posted November 1, 2021 23 hours ago, dowex15721 said: I tried uninstalling a few add ons but no good. The thing is, the issue only happens on Android Tv... The android phone app works just fine. Another weird thing is fanart does load for like 10% of the movies/shows. Did you try the beta of the app? Okay, I see now that you did. That doesn't surprise me as I didn't expect the beta to impact the backdrop loading - which means @rodainas experience is coincidental. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted November 1, 2021 Author Share Posted November 1, 2021 (edited) 2 hours ago, ebr said: Did you try the beta of the app? Okay, I see now that you did. That doesn't surprise me as I didn't expect the beta to impact the backdrop loading - which means @rodainas experience is coincidental. So i made another discovery... If the media is on a local storage (usb hdd connected to the pi), all images load perfectly, 100% of the time. The issue pops up only when accessing files on gdrive. Still I don't think it's a gdrive or rclone issue, because the images load on 1. Older android tv app versions 2. Latest android phone versions 3. Latest Web app of the server Edit So I definitely think its an issue related to loading of the fanart on the latest android tv apps from a cloud source as it takes a little more time compared to local storage Edited November 1, 2021 by dowex15721 Link to comment Share on other sites More sharing options...
ebr 14935 Posted November 1, 2021 Share Posted November 1, 2021 12 minutes ago, dowex15721 said: The issue pops up only when accessing files on gdrive. Okay, that makes sense. It is just taking a lot longer to get to those images. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted November 1, 2021 Author Share Posted November 1, 2021 3 hours ago, ebr said: Okay, that makes sense. It is just taking a lot longer to get to those images. What is the way forward then? Link to comment Share on other sites More sharing options...
ebr 14935 Posted November 1, 2021 Share Posted November 1, 2021 Just now, dowex15721 said: What is the way forward then? I'll continue to try and find a workaround. Right now, increasing the timeout on the backdrops has a very bad side-effect that I'm not willing to live with so I have to see if there is any other way. 1 Link to comment Share on other sites More sharing options...
rodainas 188 Posted November 2, 2021 Share Posted November 2, 2021 Just to let you know, the period of grace expired, as of today back to normal fanart not loading. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted November 4, 2021 Author Share Posted November 4, 2021 Does emby have a bug system where this could be tracked? Or does this not qualify as a bug? I'm sorry if this not the right place to ask Link to comment Share on other sites More sharing options...
ebr 14935 Posted November 4, 2021 Share Posted November 4, 2021 5 hours ago, dowex15721 said: Does emby have a bug system where this could be tracked? Or does this not qualify as a bug? I'm sorry if this not the right place to ask Hi. We track this internally. We are looking into acceptable work-arounds. Link to comment Share on other sites More sharing options...
Solution ebr 14935 Posted November 9, 2021 Solution Share Posted November 9, 2021 Hi. Can you please try this with the latest beta of the app? 2 Link to comment Share on other sites More sharing options...
rodainas 188 Posted November 9, 2021 Share Posted November 9, 2021 (edited) 36 minutes ago, ebr said: Hi. Can you please try this with the latest beta of the app? Interesting, this one is working for me. Apart from fanart other problem was with the old versions, when going to details screen for a movie/show the fist time the poster and clearlogo didnt load, so I had to enter a second time to details screen to at least force load those 2 with the absent fanart. This version appears to finally fix the delayed image problem with cloud libraries mounted through rclone. Thanks for all the effort and interest on fixing this, this is one of the reasons I support emby and this type of things are what marks the difference with the competition. Edited November 9, 2021 by rodainas edit 1 1 Link to comment Share on other sites More sharing options...
ebr 14935 Posted November 9, 2021 Share Posted November 9, 2021 18 minutes ago, rodainas said: Interesting, this one is working for me Excellent. Thanks for reporting back. Link to comment Share on other sites More sharing options...
dowex15721 1 Posted November 9, 2021 Author Share Posted November 9, 2021 1 hour ago, ebr said: Hi. Can you please try this with the latest beta of the app? Works like a charm . It takes a couple of seconds extra for some shows, but loads 100% of the time. I'm very happy, kudos to the emby team. 1 Link to comment Share on other sites More sharing options...
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