Problem send message

[yow888 0]

Hello, I am using emby server on a synology NAS.

Remote access works fine, but sending a message from an external connection does not work.
I have the icon that appears but when I send the message nothing happens.

My network settings are as follows:

Public http port number: 80
Public https port number: 443

External domain: emby.my-domain.com

Secure connection mode:
Managed by a reverse proxy

On the nas the reverse proxy is configured like this:

Souce
Protocol: HTTPS
Host name: emby.my-domain.com
Port : 443

Destination
Protocol: HTTP
Hostname: HTTP
Port: 8096

Of course, my port 443 is open on the firewall and on the box

Thank you for your help

Emby version 4.6.4.0 - DSM 7.0-41890

[Luke 29057]

Hi there, can we please look at an example?

Thanks !

[Happy2Play 5975]

@Lukeisn't Send message limited to in network devices?  Or is that just specific devices?

[yow888 0]

Hello, thank you for your quick response. Here are the pictures of my setup.

Messages work well remotely if the connection is not secure. But as soon as the URL is https they no longer work

[cayars 3527]

21 hours ago, Happy2Play said:

@Lukeisn't Send message limited to in network devices?  Or is that just specific devices?

No as mess with my son and daughter using that at times and they both live in different locations and states.

[Luke 29057]

OK please attach the emby server log from when you tried to send the message. Thanks.

[ebr 12569]

On 10/12/2021 at 7:06 PM, Happy2Play said:

@Lukeisn't Send message limited to in network devices?  Or is that just specific devices?

Depends on the device.  It won't work with a Roku, for instance.

[yow888 0]

25 minutes ago, Luke said:

OK please attach the emby server log from when you tried to send the message. Thanks.

2021-10-14 17:46:36.523 Info Server: http/1.1 Response 200 to 92.184.106.231. Time: 0ms. http://emby.yow.ovh/emby/Sessions/ede74217d14dd8d989d10ed5e89d7477/Message?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone de Yohann Yo&X-Emby-Device-Id=9198F63E-71BC-499A-94A9-0D8E70EDF0F3&X-Emby-Client-Version=2.0.10
2021-10-14 17:46:36.579 Info Server: http/1.1 POST http://emby.yow.ovh/emby/Sessions/ede74217d14dd8d989d10ed5e89d7477/Message?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone de Yohann Yo&X-Emby-Device-Id=9198F63E-71BC-499A-94A9-0D8E70EDF0F3&X-Emby-Client-Version=2.0.10. UserAgent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_0_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148
2021-10-14 17:46:36.582 Info Server: http/1.1 Response 204 to 92.184.106.231. Time: 3ms. http://emby.yow.ovh/emby/Sessions/ede74217d14dd8d989d10ed5e89d7477/Message?X-Emby-Client=Emby for iOS&X-Emby-Device-Name=iPhone de Yohann Yo&X-Emby-Device-Id=9198F63E-71BC-499A-94A9-0D8E70EDF0F3&X-Emby-Client-Version=2.0.10
2021-10-14 17:46:42.898 Info Server: http/1.1 POST http://emby.yow.ovh/Sessions/ff27bc83d850b2c055f612603ad0738f/Message?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari&X-Emby-Device-Id=9a127b72-abd2-44b9-a1e5-e820857973c3&X-Emby-Client-Version=4.6.4.0. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.0 Safari/605.1.15

Hello, here are the logs when sending a message.

1 device on the same network as the Emby server and the second external.
Messages sent from the computer on the same network as Emby arrive, however those sent from outside do not arrive.

embyserver.txt

[Luke 29057]

What device are you trying to send to?

[yow888 0]

Il y a 1 minute, Luke a dit :

À quel appareil essayez-vous d'envoyer ?

Sending from a mac (Safari) to Iphone ok

Sending from iphone to mac does not work

[Luke 29057]

What do you mean to mac? Is that with the web app on the mac, or our MacOS app?

[yow888 0]

Yes web app 

[Luke 29057]

@yow888 was the web browser receiving the command in the foreground of the desktop? Had it been idle for a long period of time?