Kyrunner 21 Posted October 11, 2021 Share Posted October 11, 2021 (edited) I have a remote user and anytime he goes to play anytime it just spins on the TV screen he is using a shield pro. Emby server is qnap 4.6.4.0 i also have a Plex server and he can play every fine. what’s weird is on the server I see the movie direct playing but on his end it just spins. The user is skiz embyserver (1).txt Edited October 11, 2021 by Kyrunner Link to comment Share on other sites More sharing options...
Luke 37066 Posted October 11, 2021 Share Posted October 11, 2021 Hi, this is a large log file with a lot of activity. What time was the problem experienced? Thanks. Link to comment Share on other sites More sharing options...
Kyrunner 21 Posted October 11, 2021 Author Share Posted October 11, 2021 1 minute ago, Luke said: Hi, this is a large log file with a lot of activity. What time was the problem experienced? Thanks. Around 1:30 pm to 2:00 pm Link to comment Share on other sites More sharing options...
ebr 14913 Posted October 11, 2021 Share Posted October 11, 2021 Hi. What is the bitrate of this item and what is the upload speed at your server and the download speed at the client end? I see two things of interest in the log. 1) Looks like Cloudflare is involved and 2) the client appears to be using an IPv6 address. Not sure if those are related yet. Link to comment Share on other sites More sharing options...
Kyrunner 21 Posted October 11, 2021 Author Share Posted October 11, 2021 26 minutes ago, ebr said: Hi. What is the bitrate of this item and what is the upload speed at your server and the download speed at the client end? I see two things of interest in the log. 1) Looks like Cloudflare is involved and 2) the client appears to be using an IPv6 address. Not sure if those are related yet. It happens with dvd, Blu-ray and 4K he can play any of those files through my Plex server without issues so shouldn’t be a bandwidth issue. Link to comment Share on other sites More sharing options...
Solution Kyrunner 21 Posted October 11, 2021 Author Solution Share Posted October 11, 2021 Disabling IPV6 on the shield fixed the issue Link to comment Share on other sites More sharing options...
Luke 37066 Posted October 12, 2021 Share Posted October 12, 2021 2 hours ago, Kyrunner said: Disabling IPV6 on the shield fixed the issue That's interesting, thanks for the feedback. Link to comment Share on other sites More sharing options...
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