GregMo 21 Posted September 16, 2021 Share Posted September 16, 2021 Any ideas on how to reset the app on the fire stick? I purchased this app and used it 2-3 times and it worked fine but now when I try to load it all that I get is a black screen. There's no sign that the app is even started. All other apps work fine and using the Silk browser on the Fire stick loads the Emby server fine. TIA Link to comment Share on other sites More sharing options...
Solution ebr 14960 Posted September 16, 2021 Solution Share Posted September 16, 2021 Hi. What version of the app and server do you have? Have you tried clearing data/cache for the app and/or force-closing it? Link to comment Share on other sites More sharing options...
GregMo 21 Posted September 16, 2021 Author Share Posted September 16, 2021 Thanks again. I didn't know this was a thing on the Fire Stick since I've never had to do it before. Link to comment Share on other sites More sharing options...
ebr 14960 Posted September 16, 2021 Share Posted September 16, 2021 Did one of those operations get you going again? Link to comment Share on other sites More sharing options...
GregMo 21 Posted September 16, 2021 Author Share Posted September 16, 2021 Yes, just had to google how to force close an app on the Fire stick. I didn't know that was a thing because I've never had an issue like that with any other apps. Link to comment Share on other sites More sharing options...
Carlo 4331 Posted September 16, 2021 Share Posted September 16, 2021 Are you good now? Link to comment Share on other sites More sharing options...
GregMo 21 Posted September 17, 2021 Author Share Posted September 17, 2021 4 hours ago, cayars said: Are you good now? Yeah, I answered ebr that it did. Just didn't realize apps could freeze on FireTV sticks. Never had that happen with any other apps or on the Roku. Link to comment Share on other sites More sharing options...
ebr 14960 Posted September 17, 2021 Share Posted September 17, 2021 13 hours ago, GregMo said: Yeah, I answered ebr that it did. Just didn't realize apps could freeze on FireTV sticks. Never had that happen with any other apps or on the Roku. If this happens again, right after you force close the app, re-open it and then immediately send a log from the app. Thanks. Link to comment Share on other sites More sharing options...
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