Nisten 15 Posted September 15, 2021 Share Posted September 15, 2021 I appear to have the same issue as previous post/thread Older Rokus, Roku software v10.0.0, & HEVC's I have an old roku 2; To my knowledge drivers are up-to-date for my machine and I'm not having any luck with HWA disabled or enabled nor with lowering playback bitrate. I would say a month ago, I didn't have any problems playing these same HEVC files. I've reproduce the issue two days straight (usually it buffers every minute or so before I get a red banner pop-up saying "Too Many Errors. Giving Up ... Moving On" (some of that wording may be switched around) Logs are from 9/7/21 when trying to play the same HEVC movie 9-7-21-embyserver-log-63766655999.txt 9-7-21-ffmpeg-transcode-log1-ffmpeg-3e2cac98-36a7-4e6d-866d-6442425c95c8_1.txt 9-7-21-ffmpeg-transcode-log2-ffmpeg-transcode-08dba59c-f9fb-47b3-842e-4ffc9667dd2a_1.txt 9-7-21-ffmpeg-transcode-log3-ffmpeg-transcode-e0f10b6a-3711-4e99-8a6f-764bd50b9c14_1.txt 9-7-21-ffmpeg-transcode-log4-ffmpeg-transcode-20119992-229c-44db-bb5a-6fe6d4d27a0f_1.txt 9-7-21-ffmpeg-transcode-log5-ffmpeg-transcode-b5918e86-c2b1-4973-b589-a66065014861_1.txt 9-7-21-ffmpeg-transcode-log6-ffmpeg-transcode-765d21a5-bb67-4a92-8f0c-599b958071f8_1.txt 9-7-21-ffmpeg-transcode-log7-ffmpeg-transcode-1ebb970e-f933-4e14-ae38-44775fb47449_1.txt 9-7-21-ffmpeg-transcode-log8-ffmpeg-transcode-48a88523-420e-43b7-a3c9-bea7a318989d_1.txt 9-7-21-ffmpeg-transcode-log9-ffmpeg-transcode-209e121a-20b9-4670-b049-4feb6bfb7d62_1.txt 9-7-21-ffmpeg-transcode-log10-ffmpeg-transcode-58768f21-0cbe-4abf-9444-505e861279c6_1.txt Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 15, 2021 Author Share Posted September 15, 2021 Logs are from 9/8/21 when trying to play the same HEVC movie 9-8-21-embyserver-log2.txt 9-8-21-embyserver-log-63766678645.txt 9-8-21-ffmpeg-transcode-log1-ffmpeg-transcode-79a433d4-e5d5-42de-b594-89e334f07511_1.txt 9-8-21-ffmpeg-transcode-log2-ffmpeg-transcode-9e96d576-579b-4a6d-aa99-a4b6fe748f03_1.txt 9-8-21-ffmpeg-transcode-log3-ffmpeg-transcode-1251db3e-99d6-4b13-9e52-de08b7c38003_1.txt 9-8-21-ffmpeg-transcode-log4-ffmpeg-transcode-a5d02212-9433-45c7-92a9-6dc183af939a_1.txt 9-8-21-ffmpeg-transcode-log5-ffmpeg-transcode-3381a618-18e2-46af-822e-ab203953f80e_1.txt 9-8-21-ffmpeg-transcode-log6-ffmpeg-transcode-a8739431-8dcc-4166-948e-d1b47f6a7961_1.txt 9-8-21-ffmpeg-transcode-log7-ffmpeg-transcode-285fd7cd-726a-424c-918e-a6dc2fd69d03_1.txt 9-8-21-ffmpeg-transcode-log8-ffmpeg-transcode-c08d63d3-e3b3-4b0c-8db4-b6c5e6c3c6ec_1.txt 9-8-21-ffmpeg-transcode-log9-ffmpeg-transcode-ddfefccb-990f-4f13-862a-0072a70ad49a_1.txt 9-8-21-ffmpeg-transcode-log10-ffmpeg-transcode-392dc226-f5da-44ca-bc04-e7777c08502a_1.txt 9-8-21-ffmpeg-transcode-log11-ffmpeg-transcode-78f6100f-d883-4780-94aa-11824bcb0f72_1.txt 9-8-21-ffmpeg-transcode-log12-ffmpeg-transcode-1e1b3336-c496-45c6-88c0-9aabcb773164_1.txt 9-8-21-hardware_detection-log-63766678674.txt Link to comment Share on other sites More sharing options...
Luke 37064 Posted September 16, 2021 Share Posted September 16, 2021 Hi, as a test, one thing you could try is disabling hardware transcoding and see if that helps. Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 16, 2021 Author Share Posted September 16, 2021 13 hours ago, Luke said: Hi, as a test, one thing you could try is disabling hardware transcoding and see if that helps. From OP, "... I'm not having any luck with HWA disabled or enabled nor with lowering playback bitrate" HWA Transcoding has been off since 9/8/21 Link to comment Share on other sites More sharing options...
ebr 14913 Posted September 16, 2021 Share Posted September 16, 2021 16 hours ago, Nisten said: usually it buffers every minute or so before I get a red banner pop-up saying "Too Many Errors. Giving Up ... Moving On" Can you please send a log from the app right after this happens? Thanks. Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 16, 2021 Author Share Posted September 16, 2021 Sure, the next time I play a movie I'll enable debugging - I've noticed that playing shorter content (like cartoon episodes) are not impacted even though they're also in HEVC; only differences appear the shorter runtime and that the initial movie I reproduced this on is 480p and not 720p like the cartoon series Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 16, 2021 Author Share Posted September 16, 2021 @ebr Issue reproduced approx 531pm CST today under user "Sonja" Link to comment Share on other sites More sharing options...
ebr 14913 Posted September 17, 2021 Share Posted September 17, 2021 15 hours ago, Nisten said: @ebr Issue reproduced approx 531pm CST today under user "Sonja" You sent the log from the app? I cannot find it. Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 18, 2021 Author Share Posted September 18, 2021 On 9/17/2021 at 9:16 AM, ebr said: You sent the log from the app? I cannot find it. @ebr Tried it again, sent logs under the same effected user at 1135am CST today, got submission confirmation this time Link to comment Share on other sites More sharing options...
ebr 14913 Posted September 18, 2021 Share Posted September 18, 2021 @speechles this is transcoding to 60fps. Why? Maybe that is too much for these devices to handle. [Capabilities] prefHEVCuse60=ON : HEVC using 60fps limit Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 26, 2021 Author Share Posted September 26, 2021 @speechlesare you able to chime in? Link to comment Share on other sites More sharing options...
ebr 14913 Posted September 27, 2021 Share Posted September 27, 2021 Hi. In your Playback settings in the app, is there an option to transcode HEVC to 60fps? If so, can you try turning it off? Link to comment Share on other sites More sharing options...
ebr 14913 Posted September 27, 2021 Share Posted September 27, 2021 1 hour ago, ebr said: Hi. In your Playback settings in the app, is there an option to transcode HEVC to 60fps? If so, can you try turning it off? If you install the latest beta, that option will be in your settings. Try turning it off and see if this item will then play smoothly. Thanks. Link to comment Share on other sites More sharing options...
Nisten 15 Posted September 29, 2021 Author Share Posted September 29, 2021 (edited) On 9/27/2021 at 12:44 PM, ebr said: If you install the latest beta, that option will be in your settings. Try turning it off and see if this item will then play smoothly. Thanks. @ebrdid a quick test on another roku (STB 3600X) after turning off the aforementioned option but ran into the same issue; Debug log sent today under user "Sonja" @ 918pm CST - While viewing playback with "stats for nerds" enabled, I noticed the transcoding reason would momentarily change to "direct play error" after "Retrieving" Edited September 29, 2021 by Nisten Link to comment Share on other sites More sharing options...
ebr 14913 Posted September 29, 2021 Share Posted September 29, 2021 Hi. Can you please attach the ffmpeg logs that went with that playback? Link to comment Share on other sites More sharing options...
Solution Nisten 15 Posted October 6, 2021 Author Solution Share Posted October 6, 2021 it seems the specific file I was using to test, needed to be replaced. As another measure, I've replaced HEVC files with H.264 copies Link to comment Share on other sites More sharing options...
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