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Subtiltes not appearing


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Hello.I was watching a movie called Your Name yesterday.It had these scenes where the music would play and it was shown on top right.The music went on for almost half an hour.There was a lot dialogue during this time.But emby didn't show a single thing.Not even the music subtitle,not even the dialogue subtitles.This has also happened to me before,when there was a scene which the lights went off on the show.The subtitles didn't show till the lights went on again.Can this be fixed?The photo shows how it's supposed to be


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