Shield Playback Issues

[Spyderturbo007 19]

I'm having some issues with playback with one particular show.  I play 4K content all the time and haven't experienced these issues.  I tried downloading a different copy of it, but I'm still having the same problems.  The video freezes then jumps forward and the show has no audio.  Emby Server - Nvidia Shield - Sony Receiver - Epson 4K projector.

If I play the same show from Server - Nvidia Shield - Denon Receiver - Panasonic Plasma (1080p), it still shows as "Direct" however, there are no issues and the show has audio.  I'm not really sure where to start looking.

embyserver - Projector.txt - I ran the rotate log file task and then played it on the 4K projector.

embyserver - TV.txt - I ran the rotate log file task and then played it on the 1080p TV (No ffmpeg transcode file was created)

embyserver - Projector.txt embyserver - TV.txt

Edited August 7, 2021 by Spyderturbo007

[Carlo 4330]

Hi, Can you show us the Media info section of this file from the bottom of the detail screen in the web app?

[Spyderturbo007 19]

Sure. Hopefully iPhone screenshots are alright. I was able to get a little more information on this issue. If I reboot both the receiver and the shield, I’m good to go until the shield sits for any length of time. 
 

For example after a reboot I went on a season 1 bender and everything was fine. I turned off the receiver and the rest of my stuff but always leave the shield on.  I went to play an episode a few minutes ago and I get chopping playback and some weird audio. A reboot of both the shield and the receiver resolves the issue. 
 

I’m thinking this is a shield / receiver issue and not an Emby issue. Weird that it only happens with this show though. All other 4K rips are fine before the reboot. 

[Carlo 4330]

What I would do is download and install Media Info from https://mediaarea.net/en/MediaInfo.

Then take a look at the format of the Mandalorian files compared to other 4K media that doesn't have a problem.

There is a good chance that these files are using a different format that may be responsible.

I suggest using Media Info as it has better reporting of 4K media than ffprobe which Emby uses.