Can't connect via iOS app

[jonborgkid 0]

I have read through so many forums on this, and I still haven't found any solution. I see other people who have run into the same problem, but none of their solutions have worked for me. My goal is to set up the iOS app for remote viewing.

I have the Emby server set up, and I can run it on my Roku, but I can't connect on my iOS app. My server shows up on the app, but when I click on it, it just says "Connection Failure." It doesn't work on my iOS web browser either.

I have set up port forwarding on my router for all of the ports mentioned under the "Network" tab on Emby. I've tried entering my local IP address as I have a static IP set up with my ethernet on my Mac. Still no luck.

Edited July 25, 2021 by jonborgkid

[pwhodges 1855]

5 hours ago, jonborgkid said:

I've tried entering my local IP address as I have a static IP set up with my ethernet on my Mac. Still no luck.

That will only work within your network.  You need to know your external address and use that when not attached to your network locally.

Work through the steps in this article:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Paul

[Luke 40063]

The app needs local network permission. You may have inadvertently restricted this:

https://support.apple.com/en-us/HT211870

[jonborgkid 0]

6 hours ago, Luke said:

The app needs local network permission. You may have inadvertently restricted this:

https://support.apple.com/en-us/HT211870

Nope, local network access is enabled. 

[pwhodges 1855]

You said you're trying to set up remote access, i.e. using cellular data.  You need to use a different address for that than for local access using the phone's wifi.  You haven't yet said what steps in the article I linked above work correctly, and at what point you reach the failure, nor whether your failure is on wifi or cellular data.

It'll be easier to help if we know what you're actually doing.

Paul

[Luke 40063]

13 hours ago, jonborgkid said:

Nope, local network access is enabled. 

Hi @jonborgkid where is it enabled?

[stefsegers 9]

Hi all, I have the same problem. On the Privacy-local network page I have enabled Emby.

Also tried the external address -> not working

Opened up port 8096 + 8920

Tried VPN: from 5g to Synology NAS to have a local IP, but same problem.

Also tried to login with the Embyconnect -> not working.

Using Emby externally on a Philips/LG/Samsung tv DOES work

Using the browser and browse to Emby server also works

[Luke 40063]

On 9/12/2022 at 4:47 AM, stefsegers said:

Hi all, I have the same problem. On the Privacy-local network page I have enabled Emby.

Also tried the external address -> not working

Opened up port 8096 + 8920

Tried VPN: from 5g to Synology NAS to have a local IP, but same problem.

Also tried to login with the Embyconnect -> not working.

Using Emby externally on a Philips/LG/Samsung tv DOES work

Using the browser and browse to Emby server also works

Hi, does your Emby Server dashboard display the correct remote address?

[stefsegers 9]

Yes it has 2 addresses (local and external)

on tv’s it works perfect internal en external, so connecting works great.

iOS is the only problem here

[Luke 40063]

Hi, are you still having an issue with this?

[stefsegers 9]

Hi Luke, thanks for your reply. It looks like everything is working now

Edited October 3, 2022 by stefsegers