AcidDemon 0 Posted July 18, 2021 Share Posted July 18, 2021 (edited) Since switching to an AndroidTV device (Android before) I'm having issues when watching a movie which has multichannel sound. I'm using a Bluetooth headset all the time. On the old system this was no problem but on the new system the audio is played through the TV speakers instead through the headset. Maybe someone has an idea? Edit: Is there any option to set it to downmix to stereo or similar? Edited July 18, 2021 by AcidDemon Link to comment Share on other sites More sharing options...
Carlo 4331 Posted July 18, 2021 Share Posted July 18, 2021 Hi, Can you go over in more detail what device you were using before and which client? And then what client and software app you are using now? Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted July 18, 2021 Share Posted July 18, 2021 1 hour ago, AcidDemon said: Edit: Is there any option to set it to downmix to stereo or similar? Settings (Cog icon) > Playback > Audio Output > Downmix to stereo. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 18, 2021 Author Share Posted July 18, 2021 1 hour ago, cayars said: Hi, Can you go over in more detail what device you were using before and which client? And then what client and software app you are using now? The device I used before was a Formuler Z8 and now I'm using a Formuler GTV Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 18, 2021 Author Share Posted July 18, 2021 (edited) 56 minutes ago, GrimReaper76 said: Settings (Cog icon) > Playback > Audio Output > Downmix to stereo. I don't have that setting. The whole Audio Output is missing. Version I'm using is 2.0.09g Edited July 18, 2021 by AcidDemon Added more Information Link to comment Share on other sites More sharing options...
ebr 14959 Posted July 19, 2021 Share Posted July 19, 2021 15 hours ago, AcidDemon said: I don't have that setting. The whole Audio Output is missing. Hi. That means you are already downmixing to stereo as that is the only option being reported. Does sound via your headphones work in other apps? Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 19, 2021 Author Share Posted July 19, 2021 2 hours ago, ebr said: Hi. That means you are already downmixing to stereo as that is the only option being reported. Does sound via your headphones work in other apps? Sound in other apps is working. Emby material with 2 Ch audio is working as well. Link to comment Share on other sites More sharing options...
ebr 14959 Posted July 19, 2021 Share Posted July 19, 2021 Can you please play something with this problem for just a few seconds and then send a log from the app? Thanks. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 19, 2021 Author Share Posted July 19, 2021 (edited) 1 hour ago, ebr said: Can you please play something with this problem for just a few seconds and then send a log from the app? Thanks. I have enabled the debug options, played a file for 15-20s and then selected send logs. I hope that's what you need. User logged in during the time: AcidDemon Edited July 19, 2021 by AcidDemon Added more Information Link to comment Share on other sites More sharing options...
ebr 14959 Posted July 19, 2021 Share Posted July 19, 2021 Hi. I'm not sure why it isn't working for you but this is also a non-standard device so that is a wildcard. From the logs, we are sending the audio out and the app knows you are using a headset. It should be working. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 19, 2021 Author Share Posted July 19, 2021 1 minute ago, ebr said: Hi. I'm not sure why it isn't working for you but this is also a non-standard device so that is a wildcard. From the logs, we are sending the audio out and the app knows you are using a headset. It should be working. Okay, that sounds like a strange issue. First I asked the support if Formuler for possible help but they told me it must be an Emby issue. Is there anything on my side which I can change or test? Link to comment Share on other sites More sharing options...
Luke 37259 Posted July 20, 2021 Share Posted July 20, 2021 As a test, can you sideload our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 21, 2021 Author Share Posted July 21, 2021 (edited) I have asked a friend to stream the exact same content on his GTV system with headphones. // Due to his setup it's not the exact same file because he only has a FHD setup.But the audio line is the same. The settings on the GTV are the same. When he output the more detailed statistics it shows that it's downmixed to stereo. That's what missing on mine. I have added the two pictures. First picture is mine, second is his. Edited July 21, 2021 by AcidDemon Spell checked Link to comment Share on other sites More sharing options...
ebr 14959 Posted July 21, 2021 Share Posted July 21, 2021 His is remuxing, yours is direct playing. Also, it would appear that he is running an older version of the app as an audio incompatibility shouldn't cause a remux anymore. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 21, 2021 Author Share Posted July 21, 2021 I just tried an external video player (MX Player Pro) and the sound is working there. It's a strange issue. Link to comment Share on other sites More sharing options...
GrimReaper 3330 Posted July 21, 2021 Share Posted July 21, 2021 50 minutes ago, ebr said: yours is direct playing And therein lies the problem: if it's direct playing, meaning device is multichannel-audio capable, why doesn't OP have the Audio Output settings section to select Downmix, and if it ain't capable, how can it be Direct Playing, and not remuxing? Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 21, 2021 Author Share Posted July 21, 2021 I'm adding another screenshot from my Formuler Z8 device where everything is working correctly. Same headset. It looks pretty much the same as the one from the GTV. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 21, 2021 Author Share Posted July 21, 2021 (edited) I have now switched devices to the different TVs: GTV on Sony TV: Not working (audio via TV speaker). Z8 on Sony TV: Ok GTV on Philips: Ok Z8 on Philips: Ok // Exact models Sony KD-65XF7956 Philips 43PUS8505/12 Edited July 22, 2021 by AcidDemon Exact models added Link to comment Share on other sites More sharing options...
Luke 37259 Posted July 21, 2021 Share Posted July 21, 2021 4 hours ago, AcidDemon said: I have now switched devices to the different TVs: GTV on Sony TV: Not working (audio via TV speaker). Z8 on Sony TV: Ok GTV on Philips: Ok Z8 on Philips: Ok That's interesting, thanks for supplying that info. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 22, 2021 Author Share Posted July 22, 2021 My current solution is to use an external player on those videos where I have problems with. Link to comment Share on other sites More sharing options...
ebr 14959 Posted July 22, 2021 Share Posted July 22, 2021 Hi. At this point, I'm not sure what the difference is but it appears to be specific to that exact device model. Link to comment Share on other sites More sharing options...
AcidDemon 0 Posted July 23, 2021 Author Share Posted July 23, 2021 22 hours ago, ebr said: Hi. At this point, I'm not sure what the difference is but it appears to be specific to that exact device model. I'm in contact with Sony and they are trying some things via remote administration. So far nothing has helped. It's a strange error Link to comment Share on other sites More sharing options...
Luke 37259 Posted July 23, 2021 Share Posted July 23, 2021 5 hours ago, AcidDemon said: I'm in contact with Sony and they are trying some things via remote administration. So far nothing has helped. It's a strange error Let us know if you find anything. Thanks. Link to comment Share on other sites More sharing options...
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