Cannot connect to server remotely via iPhone

[Baer2020 0]

Hello,

I have set up Emby on my server and it seems to be working well for internal network use. I am having a heck of a time getting it to work for remote use though.

I have the Emby app on my iPhone and iPad and have been testing getting the app to connect remotely by turning off Wifi and turning on 4G. The Emby apps just will not connect remotely no matter what I've tried - I've got the user account I'm trying to use tied to my Emby Connect account, I have Emby Premiere, and I've even tried to add the server manually via the remote (WAN) access IP, but no dice. Whenever I try to log in to Emby Connect on the app, it just kicks me back to the start screen and says "Connection Failure" whenever I try to connect to my server remotely.

Could I get some assistance with resolving this?

Thanks!

[rodainas 105]

Could you post your emby network settings, also your router port forwarding rules if any.

[Baer2020 0]

IP1 = local IP address

IP2 = remote IP address

[rodainas 105]

4 minutes ago, Baer2020 said:

IP1 = local IP address

IP2 = remote IP address

Change the public ports on emby settings to another number

Example

public http 7345

public https 7356

And use those numbers as external and leave internal ports as it is on your router forwarding

example

external 7345 forward to internal 8096

external 7356 forward to internal 8920

[Baer2020 0]

Just tried that and no dice unfortunately. Still just getting a connect error when I try to use the Emby app on 4G, or try to connect directly to the IP address+port on Safari on my iPhone.

[Baer2020 0]

I tried it with both ways with checking the box for "Enable automatic port mapping" above.

[Baer2020 0]

And here's a tracert as well:

[rodainas 105]

59 minutes ago, Baer2020 said:

And here's a tracert as well:

On what system are your running emby server? 

Could be some firewall blocking connections to it.

[Luke 27985]

@Baer2020?

[jonborgkid 0]

I can’t connect through the iOS app either. I’ve tried setting up port forwarding and everything, but remote connection won’t work. 

[Luke 27985]

On 7/24/2021 at 8:53 AM, jonborgkid said:

I can’t connect through the iOS app either. I’ve tried setting up port forwarding and everything, but remote connection won’t work. 

@jonborgkid, please try ensuring the app has this permission:

https://support.apple.com/en-us/HT211870

Let us know if this helps. Thanks.

[Craigjcfc 0]

Has anyone had any luck with this? I’ve tried everything and it just won’t connect 

[Luke 27985]

1 minute ago, Craigjcfc said:

Has anyone had any luck with this? I’ve tried everything and it just won’t connect 

Hi there, what exactly have you tried?

[Craigjcfc 0]

Everything listed in this thread and some others. I did manager to connect my iPad via Safari while on the home WiFi network but only once. Can’t get the app to work at all

[Luke 27985]

On 8/29/2021 at 5:57 PM, Craigjcfc said:

Everything listed in this thread and some others. I did manager to connect my iPad via Safari while on the home WiFi network but only once. Can’t get the app to work at all

Hi there, are you able to use the web interface on your server machine?

[Craigjcfc 0]

Yeah, on a Mac mini. I just managed to get my iPhone connected via 4g but not WiFi via the app and my iPad via WiFi will play via safari but not connect via the app (iPad is WiFi only)

[Luke 27985]

On 8/31/2021 at 9:59 AM, Craigjcfc said:

Yeah, on a Mac mini. I just managed to get my iPhone connected via 4g but not WiFi via the app and my iPad via WiFi will play via safari but not connect via the app (iPad is WiFi only)

That sounds a lot like the local network permission like I mentioned above. I would take a look at that.