borrow 1 Posted April 5, 2020 Share Posted April 5, 2020 I purchased 'app unlock' for iphone app and can see payment has gone through, but I am repeatedly prompted with the in-app purchase screen. I've tried the restore option without any effect. Tried restarting app & phone without success, only single apple ID involved. I've paid for the product, why wont it work!? 1 Link to comment Share on other sites More sharing options...
ebr 14913 Posted April 5, 2020 Share Posted April 5, 2020 Hi. Just to confirm, you purchased the app unlock and not the Emby Premiere subscription, correct? Link to comment Share on other sites More sharing options...
borrow 1 Posted April 5, 2020 Author Share Posted April 5, 2020 Correct, app unlock. I reset an old ipod to the same apple ID and that was able to recover the app unlock OK. Unfortunately, the original iphone where the purchase was made still prompts for app purchase. Link to comment Share on other sites More sharing options...
Luke 37065 Posted April 5, 2020 Share Posted April 5, 2020 Hi, what version of iOS does it run? Are you sure you're logged in with the same apple id that made the purchase? Link to comment Share on other sites More sharing options...
borrow 1 Posted April 6, 2020 Author Share Posted April 6, 2020 iOS is 13.3.1. I can confirm it is logged in with the same AppleID as made the purchase (and works on the ipod) Link to comment Share on other sites More sharing options...
Luke 37065 Posted April 7, 2020 Share Posted April 7, 2020 Have you enabled any parental control settings on the device that might be restricting access to the app store? Link to comment Share on other sites More sharing options...
borrow 1 Posted April 7, 2020 Author Share Posted April 7, 2020 No parental controls are set Link to comment Share on other sites More sharing options...
Luke 37065 Posted April 8, 2020 Share Posted April 8, 2020 What exactly happens when you try the restore purchase option in the app? Link to comment Share on other sites More sharing options...
borrow 1 Posted April 10, 2020 Author Share Posted April 10, 2020 In-App Purchase Screen / Restore Purchase / I have purchased this app, loops back to In-App purchase screen (repeat N times without change) Link to comment Share on other sites More sharing options...
gpmen 0 Posted April 11, 2020 Share Posted April 11, 2020 I am in a similar situation as the OP except that the ipad is logged in with a different apple ID but member of the same family of the apple ID that made the purchase. The ipad has parental controls on. Link to comment Share on other sites More sharing options...
Luke 37065 Posted April 13, 2020 Share Posted April 13, 2020 I am in a similar situation as the OP except that the ipad is logged in with a different apple ID but member of the same family of the apple ID that made the purchase. The ipad has parental controls on. We'll take a look at this scenario. Thanks. Link to comment Share on other sites More sharing options...
gpmen 0 Posted April 20, 2020 Share Posted April 20, 2020 Hi Luke, Thank you, please keep us posted. Link to comment Share on other sites More sharing options...
borrow 1 Posted April 21, 2020 Author Share Posted April 21, 2020 Hi @@Luke, any further thoughts on the original problem (it's still there)! Thanks Link to comment Share on other sites More sharing options...
borrow 1 Posted April 28, 2020 Author Share Posted April 28, 2020 *bump* Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 10, 2020 Share Posted May 10, 2020 Apologies for the delay. We are still looking into this. Link to comment Share on other sites More sharing options...
toddgoodsite@outlook.com 1 Posted May 11, 2020 Share Posted May 11, 2020 Hi. Just to confirm, you purchased the app unlock and not the Emby Premiere subscription, correct? Wait, so there is a difference between the Premier thing I bought and something I need to play this on my iPad? I can't get it to work on my Ipad, telling me my key is invalid. Link to comment Share on other sites More sharing options...
Luke 37065 Posted May 25, 2020 Share Posted May 25, 2020 Wait, so there is a difference between the Premier thing I bought and something I need to play this on my iPad? I can't get it to work on my Ipad, telling me my key is invalid. Hi, is this when trying to enter your Emby Premiere key into your Emby Server? Link to comment Share on other sites More sharing options...
toddgoodsite@outlook.com 1 Posted May 27, 2020 Share Posted May 27, 2020 Hi, is this when trying to enter your Emby Premiere key into your Emby Server? I finally got it figured out, found it a bit confusing but it's working now. Link to comment Share on other sites More sharing options...
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