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Hi, did you start with the instructions at the beginning of this posting?

@sa2000

@AlakHuldid you figure this out?

Hi, apologies for the delay. We are working on getting a new server release out to resolve this. The fix is already on the server beta channel. Thanks.

Hi, has this helped?

If going the ffmpeg route, I found this: https://stackoverflow.com/questions/39520849/ffmpeg-loading-tracker-files It seems there is already support in ffmpeg (probably why ffprobe recognizes them!), and it should be a simple matter of recompilation with the lib.

@tuxlieare you still having an issue with this?

Hi, we are looking into it. Thanks.

Hi, we are looking into it. Thanks.

Hi, it is resolved for the next update to the Emby app. Thanks.

@sa2000

Ok so seeing how its been 6 years and something as simple and updating the back end of Emby to talk to TVDB's API in order to get the other orders i would like to know how i can have emby just ignore series that have these problems with orders. This way I can go in by HAND and fix them MYSELF because Emby cant seems to do the very thing that its paid version is supposed to do its self. For real @Lukewhen is this going to be looked into and added in a upcoming update. I think 6 years is a little to long for something that is so important like metadata. like that's kind of what makes emby and all other server programs useful. Its the automatic gathering of said metadata that really makes them shine and allows one to put all their media in a Netflix like manner. This really needs to looked into. 6 years is laughable.

So it is not possible to write a custom decoder plugin? The plugin API does not support that?

It's not that kind of work. It's a matter of getting support for these files compiled into the server ffmpeg build.

Hi, I think first we need to learn what happened. Do your movie files have nfo files next to them? Can you get it to happen again with something new?

In the server api, series objects do not have a play count. You get that information by adding the play counts of all the episodes. So assuming you are doing that correctly, the next step to debugging is identifying what episode has an incorrect play count, and then try to figure out how it got that way.

@R0boccan you separate the dvd folder and mkv according to our movie naming guide? Movie Naming

You can merge them manually if you can get them on the same screen and use the multi-select tool and select merge versions.

HI, please take a look at our quick start guide: Quick Start

@MarvinBwhat exactly happens when you try to play a playlist? Can you please go over an example? Thanks.

Thanks for following up.

Hi, the Emby Apple TV app has option to switch between two different embedded players. How do you have that configured?

Hi there, are you trying to connect to your own Emby Server, or someone else's server? Quick Start

Hi, there's currently no way to do this. What if you had more than one 4K version? Wouldn't that help you differentiate?

Well still too soon to tell definitively, but so far it's looking like using Infuse pointed at Emby server is playing files just fine. Maybe it's just the official emby app that doesn't work well? Don't suppose there's a way to get logs from the client app?