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Since its working fine for your user, I would try to log in as your user on her devices to see if the same issues persist. If not than it is some user setting you have set for her user that's causing the issue.

Same. Trailers not working on latest version.

Ive had no issues with my Apple TV Emby. You'll have to provide more detail. What Emby App version are you using? What Emby Server version are you using? What version of TVos are you using? Have you updated any of these recently? Does the app not connect to server at all or does it just not play the content? Any Error messages such as "No compatible streams" or something like that?

Installed on Windows 11 Emby Windows Version 2.234.2.0 will not play movie trailers. The window flashes like it is about to play the trailer and then stops. Emby UWP Version 2.234.0.0 plays trailers without an issue.

Ok, yeah. That is one of the big issues with the native TV platforms other than the standards like Android TV. It can take ages for the TV provider to approve updates and they tend to cut off updates after just a few years. This is all out of our control, unfortunately but is another advantage to external devices.

Kindly asking for an update on the situation here. My Samsung Q70R is also stuck on 2.2.5 which is over two months old now and still unable to play Youtube trailers which has stopped working half a year ago. Can we kindly ask for an ETA as to when an update can be rolled out?

Any update here? I'm also stuck on 2.2.5 and contrary to the changelog information on your website, there is no newer version of the app available for me.

Emby for Samsung 2.2.5 (that is the most recent version available in apps for me). Already tried uninstalling/re-installing the app. No dice. Same issue reported here: Looks like we are stuck on 2.2.5 with these TVs and the Youtube issue never got fixed.

well, good news... so i restarted emby to let it do the update on the statistics plugin and then i ran all 3 scheduled tasks for statistics and everything went good and finished. i also checked the user statistics and everything loads up and is upto date. So i have no freaking clue what went wrong but all is good now. thanks for the replies and the help @hackthis02and this is now on the latest 3.4.2.0 build of statistics

Okay update do the newest and do the debug log thing.

Not currently. You can lend your support here:

Is it possible to offload the transcoding (mostly batch conversion) to a machine that's not the Emby server?. I have a modest NAS serving content via Emby as a container and a second more capable and power hungry machine that can do better for transcoding but don't want to have 24x7 online. Is there any support to add that machine as a transcoding worker to receive the original media, convert it and send it back to emby?

Let's assume I'm doing it (mostly clueless so far), how do I submit the logo inclusion request when it's done?

Hi, we are looking into this. Thanks.

Hi, you can ungroup them manually by clicking on them and then clicking split versions apart at the bottom of the detail screen. Or you can disable grouping altogether using the options for each library.

well the statistics scan is at 88% currently and has been there for a good while now, but it aint failing so ill just keep waiting it out. In other news though i went to the statistics page and am able to see user statistics once again. but now its just a matter of figuring out why it started failing after your update to 3.3.2.0... geez i just realized its been having issues for over a year now, i forgot we were in 2026 and this update was February 10 of 2025..... ok edit... just finished the statistics scheduled task without fail. 3.3.2.0 10/02/2025 Some code optimizations Removed specials from User-based show progress equations

Hello Luke, here:

Hello all, I'm hoping someone with experience with HaProxy can maybe help figure out what I'm missing. I have been running Emby with direct port forwarding fine for some time, but I decided I would like to put it behind a reverse proxy for a few different reasons. I am running HaProxy in Pfsense to achieve this. I cannot however get it to complete the connection. My setup is as follows: SSL offloading in HaProxy frontend Backend runs to my Linux box IP that has Emby on the normal http port 8096 I have a cert dedicated to my domain (not wild card) that I run emby in. I've verified this is being pull correctly on the front end. My issue starts on the backend. The connection requests to Emby are being rejected. I have verified the requests are making it to the Linux box with Emby running on it using wireshark. See the capture here: This is where I get lost as I cannot figure out why these are getting rejected. These are my network settings in Emby server: Haproxy just shows a connection failure. If I try to run a health check in Haproxy, it too tell me there is a layer4 refusal and presumes the server to be down. The following is the message I get in the logs in HaProxy: Also I have an unrelated web server (standard Apache server) running in a different VM on the same VLAN as my emby server that has connection perfectly fine with HAproxy, and no issues. Any help is much appreciated.

The guide in this Linux section may help.

Hi, where did you click scan library files?

ok, so i did that and restarted yadda yadda, i am running the scheduled task of calculating all statistics currently, its at 12% so im just gonna watch and wait to see if it completes or fails. now how do i stop emby from updating the plugin automatically because it already gave me the notification that it was updated and i need to restart emby again. OBV im not restarting but yeah... and i noticed the version 3.3.2.0 was when you removed the specials or something like that. but yeah as im typing it is now at 20% already

I'm migrating to a new NAS, both running DSM 7.2+, both have same 4.9.3.0 version of the Emby server Synology package. I used the regular Backup & Restore option to create a backup in the NetBackup shared folder, then from the CLI created a tar archive of the backup and transferred that over to the new NAS. I gave the emby use read access to the NetBackup shared folder on the new server, extracted the backup archive under NetBackup via the CLI (with my admin local user), and after registering my key on the new NAS attempted a restore. It seemed to work, but now after restarting the service I see the expected users but can't login even with my admin user Looking at the files, I can see permissions are not the same, as shown below. Any idea what could cause this and best way to proceed? Can I simply stop EmbyServer on the new NAS, wipe out the contents of /volume1/@appdata/EmbyServer, start it back and try the restore again? New server: root@ds418:/volume1/@appdata/EmbyServer# ls -l /volume1/\@appdata/EmbyServer/ total 4 drwxr-xr-x 1 emby emby 40 Feb 26 11:00 cache drwxr-xr-x 1 emby emby 110 Feb 26 10:01 config drwxr-xr-x 1 emby emby 478 Feb 26 11:13 data -rw-r--r-- 1 emby emby 4 Feb 26 11:13 EmbyServer.pid drwxr-xr-x 1 emby emby 476 Feb 26 11:13 logs drwxr-xr-x 1 emby emby 180 Feb 26 10:58 metadata drwxr-xr-x 1 emby emby 582 Feb 26 09:29 plugins drwxr-xr-x 1 emby emby 14 Feb 26 10:01 root root@ds418:/volume1/@appdata/EmbyServer# ls -l /volume1/\@appdata/EmbyServer/config/ total 16 -r-xr-xr-x 1 emby emby 264 Nov 9 2023 dlna.xml -rw-r--r-- 1 emby emby 34 Aug 19 2024 mb.lic -r-xr-xr-x 1 emby emby 243 Nov 9 2023 metadata.xml drwxr-xr-x 1 emby emby 80 Feb 26 10:01 ScheduledTasks -r-xr-xr-x 1 emby emby 3674 Feb 19 18:24 system.xml drwxr-xr-x 1 emby emby 256 Feb 26 10:01 users root@ds418:/volume1/@appdata/EmbyServer# ls -l /volume1/\@appdata/EmbyServer/config/users/ total 0 drwxr-xr-x 1 emby emby 40 Feb 26 10:01 6b380e7542554727ba1c9aceb55c9b63 drwxr-xr-x 1 emby emby 20 Feb 26 09:26 735255c68a344ee9855088753ded2f4b drwxr-xr-x 1 emby emby 40 Feb 26 10:01 7d371359389e4642a12ad819f65c1e08 drwxr-xr-x 1 emby emby 40 Feb 26 10:01 8955027eae7c4759a080fd68f0ad5205 root@ds418:/volume1/@appdata/EmbyServer# ls -l /volume1/\@appdata/EmbyServer/config/users/8955027eae7c4759a080fd68f0ad5205/ total 8 -r-xr-xr-x 1 emby emby 1542 Nov 20 22:47 config.xml -r-xr-xr-x 1 emby emby 3064 Feb 6 08:03 policy.xml Old server: root@ds418:/volume1/@appdata/EmbyServer# ll total 8432 drwxr-xr-x 1 emby emby 162 Feb 24 22:54 . drwxr-xr-x 1 root root 682 Jan 13 18:27 .. drwx------ 1 emby emby 230 Feb 24 22:48 cache drwx------ 1 emby emby 110 Feb 24 22:51 config drwx------ 1 emby emby 272 Feb 24 22:54 data drwx------ 1 emby emby 8 Nov 9 2023 @eaDir -rw------- 1 emby emby 8632320 Nov 9 2023 emby_new.tar drwxr-xr-x 1 emby emby 34 Dec 18 10:54 fonts drwx------ 1 emby emby 348 Feb 24 22:54 logs drwx------ 1 emby emby 164 Jan 10 00:43 metadata drwx------ 1 emby emby 816 Oct 10 14:06 plugins drwx------ 1 emby emby 14 Nov 9 2023 root drwxr-xr-x 1 emby emby 0 Oct 31 2024 sync drwxr-xr-x 1 emby emby 0 Jan 14 12:31 transcoding-temp root@ds418:/volume1/@appdata/EmbyServer# ll config/ total 16 drwx------ 1 emby emby 110 Feb 24 22:51 . drwxr-xr-x 1 emby emby 162 Feb 24 22:54 .. -rwx------ 1 emby emby 264 Nov 9 2023 dlna.xml -rw-r--r-- 1 emby emby 34 Aug 19 2024 mb.lic -rwx------ 1 emby emby 243 Nov 9 2023 metadata.xml drwxr-xr-x 1 emby emby 80 Feb 24 22:51 ScheduledTasks -rwx------ 1 emby emby 3674 Feb 19 18:24 system.xml drwx------ 1 emby emby 192 Aug 21 2024 users root@ds418:/volume1/@appdata/EmbyServer# ll config/users/ total 0 drwx------ 1 emby emby 192 Aug 21 2024 . drwx------ 1 emby emby 110 Feb 24 22:51 .. drwxr-xr-x 1 emby emby 40 Aug 21 2024 6b380e7542554727ba1c9aceb55c9b63 drwxr-xr-x 1 emby emby 40 Aug 18 2024 7d371359389e4642a12ad819f65c1e08 drwx------ 1 emby emby 40 Nov 9 2023 8955027eae7c4759a080fd68f0ad5205 root@ds418:/volume1/@appdata/EmbyServer# ll config/users/8955027eae7c4759a080fd68f0ad5205/ total 8 drwx------ 1 emby emby 40 Nov 9 2023 . drwx------ 1 emby emby 192 Aug 21 2024 .. -rwx------ 1 emby emby 1542 Nov 20 22:47 config.xml -rwx------ 1 emby emby 3064 Feb 6 08:03 policy.xml

Go for it. Might tell us if it's the plugin or a change to the server.

i probably can do that yeah... real fast though i decided to look back into my "Alerts" history/log on emby and seen that it started failing calculating statistics after the update to 3.3.2.0, before that is was fine... so should i try uninstalling then re-install the version before that?

Can you turn on debug logging, cycle the logs, run the all user task, the DM me the log file?