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First of all, I love the Emby platform! I have been using it for over a year without issues until now. I am also a paying Emby Premiere user. All of a sudden, I cannot make a WAN connection to my server. I need to be on the same Wi-Fi network in my home in order to access Emby. I have NOT made any changes to my network nor Antivirus software (Norton 360). I am using a PC running Windows 11. Would you please help me?

HI there, can you please provide a specific example? How to Report a Problem Thanks !

Hi, we'll take a look at it. Thanks for reporting.

Mouse clicks where? Can you please show a screenshot example? Thanks.

Hi, i don't have an ETA but it is something that we are planning on for the app. Thanks.

Not sure I can test many of the scenarios above, however I have had the subtitles change back to the non-default subtitles while watching several episodes in one setting using auto play. I will watch one episode, choosing the subtitles that I need, then let the next episode start automatically, and the subtitles fall back to the first one in the list, which is not the default.

HI there, can you please provide a specific example? How to Report a Problem Thanks !

@Hypnotic01?

@mrconguito_nas Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

Since those api_keys are not associated with a user, this is currently not supported. It's on the todo list though, that when you create an api_key, to pick the user to associate it with.

You could also just do: .hidden And it will hide folders of that name at any level underneath.

Can you find out why that server sometimes sends back a 404?

The same IP address tried accessing my server, they couldn't get in thankfully.

Yes, I think so. If I double click on it in the dev tools, it opens a new tab with a pair of brackets. This is in the log file: 2026-03-12 13:24:49.351 Debug VirtualTVConfigurationService-0HNK0AC1NOAUN:00000028: http/1.1 GET http://10.10.30.231:8096/emby/VirtualTV/VirtualChannelPreview/VirtualTV-be38482912d648328c2142a741a14f1e?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=de12bebe-561d-4582-9261-ff301ee0439f&X-Emby-Client-Version=4.10.0.5&X-Emby-Token=x_secret2_x&X-Emby-Language=en-us. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:148.0) Gecko/20100101 Firefox/148.0 2026-03-12 13:24:49.351 Info VirtualTV: TVService > Channel: Cooking, GetPrograms, Content type: TVShows 2026-03-12 13:24:49.351 Info VirtualTV: TVService > Channel: Cooking, GetEpisodesFromRules, Returning TVShows based on Rules 2026-03-12 13:24:49.351 Info VirtualTV: TVService > Channel: Cooking, GetEpisodesFromRules, WatchedState, Time: 0.000 sec 2026-03-12 13:24:49.351 Info VirtualTV: TVService > Channel: Cooking, GetEpisodesFromRules, Tags, Time: 0.000 sec 2026-03-12 13:24:49.351 Info VirtualTV: TVService > Channel: Cooking, GetEpisodesFromRules, No Episode Items match the Channel Conditions 2026-03-12 13:24:49.351 Info VirtualTV: TVService > Channel: Cooking, GetPrograms, Returning 0 TVShows Items 2026-03-12 13:24:49.351 Debug VirtualTVConfigurationService-0HNK0AC1NOAUN:00000028: http/1.1 Response 200 to host1. Time: 1ms. GET http://10.10.30.231:8096/emby/VirtualTV/VirtualChannelPreview/VirtualTV-be38482912d648328c2142a741a14f1e?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=de12bebe-561d-4582-9261-ff301ee0439f&X-Emby-Client-Version=4.10.0.5&X-Emby-Token=x_secret2_x&X-Emby-Language=en-us. 2026-03-12 13:29:46.106 Info VirtualTVConfigurationService-0HNK0AC1NOAUS:00000001: http/1.1 POST http://10.10.30.231:8096/emby/VirtualTV/VirtualChannel/VirtualTV-be38482912d648328c2142a741a14f1e?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=de12bebe-561d-4582-9261-ff301ee0439f&X-Emby-Client-Version=4.10.0.5&X-Emby-Token=x_secret2_x&X-Emby-Language=en-us&reqformat=json. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:148.0) Gecko/20100101 Firefox/148.0 I think the problem is that I can't specify a folder like /media/tv

I'm waiting for help from the Emby devs.

Was the response of the get request just empty?

The playback session is created with an api key.

That's the frustration .. it can be "not found" one minute, and fine the next

I'm having the same issue that MarkE had. If I select rules for Channel Content Source, then under Rules>Include items from selected Folder(s): there is nothing there to select. Same issue for Bumpers, too. I did the above and there was a POST with a 204 status code and a GET with 200. I have a user selected and I generated a new API key. Emby Version 4.10.0.5 and VirtualTV 2.1.7.4

It should, hence was asking for: as troubleshooting in general terms seldom results in a solution. Not that pre-selection only applies to un-played files, you might want to "Clear saved track selection".

Last Played, All Users, > 1095. That should return all movies that have not been watched by anyone in the last three years. That obviously includes all movies that were watched more than three years ago. But does it also include movies that have not been watched at all? Those movies have also not been watched in the past three years, and by that logic should be included, but they haven't been watched more than three years ago, and by that logic should not be included. I think you're just thinking of it in terms of Last Played LESS THAN, whereas I'm looking for Last Played GREATER THAN. What I have now is: Last Played, All Users, > 1095 OR Unwatched, All Users AND Date Added > 1095 My goal is to resurface things that have been forgotten about. But if the first rule returns items that have never been watched, then either the second rule is redundant or the first rule will surface things that have never been watched but are newer than 3 years.

Of interest? Check your manual. Does your LG TV accept Ethernet speeds above 100 mbps? Many models do not. If you try to send content at higher speeds than supported by the TV, the connection will drop after about 10 seconds. Maybe your LG TV is new enough to handle the faster speeds. It's worth checking. It's a known issue. https://readytodiy.com/lg-tv-wired-connection-problems-keeps-dropping-wont-connect-0051/

apologies, attached now embyserver.txt

ET, Interesting that there are 3 options, plus possible embedded default tags and default choice with separate subtitle files. Just a quick glance without testing, what happens when the 3 options contradict each other? Does the last option override the previous two options? That would be sort of expected with code. Whatever function starts lower in the code overrides the previous function. I don't have access to test this at the moment, I just wanted to point out for one user, if there is a remembered subtitle from an earlier media play, that may override everything else. A way to test would be to try all possible combinations of embedded subtitles vs. separate files, user previous selection, change the preferred language and turn off always play. Use media that has embedded subs with default tags and without, media that only has separate subtitles, with default in the filename and without and then media that has both. WIth all that testing, then you can determine if something does not seem right. It would almost be easier to set up a spreadsheet with expected results and list actual results. I know that sounds like a lot of work, but it's the way to get to the bottom of any bugs.

I also have the same problem. I've tried on Chrome, Firefox and Brave (MacOS Ventura). After 4 seconds the playback fails. On my TV, it work flawless