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Good day Emby community, Summary: OpenSubtitles stopped retrieving subtitles successfully on or around 01/07/26, as that is the most recent *.srt file that exists on my server (despite adding new content to my libraries since then). This is ALSO the most recent download date seen in my OpenSubtitles.com Account history (reinforcing the fact that Emby hasn't downloaded anything since then). Server info: Emby version: 4.9.3.0 OpenSubtitles version: 1.0.68.0 Browser: Firefox 147.0.2, Chrome 145.0.7632.117 OS: Windows 11 22H2 OpenSubtitles account is VIP, logged in successfully in Emby > Plugins, and I can search/download from the site manually Steps to recreate: Login to Emby server via Firefox (same occurs in Chrome) Navigate to Manage Emby Server (gear icon top right) Navigate to Metadata Manager > Movie library > pick a movie, any movie. For the sake of an example, "The Illusionist", IMDB tt0443543 Navigate to top right meatballs icon > Edit Subtitles Receive popup error message: "There was an error processing the request. Please try again later." (see attached recording) Diagnostic details/logs: After performing the steps above and waiting a few minutes, nothing actually shows in the embyserver.txt log file related to The Illusionist, OpenSubtitles, etc. See attached, "embyserver-afterManualSearchAttempt.txt". I attempted this manual "Edit Subtitles" at 3:01pm EST, and you can see other metadata updates in the log at that time, for The Illusionist (GET https://assets.fanart.tv/fanart/the-illusionist-51be2491f3a61.jpg), but nothing for subtitles. If I run the Scheduled Task for "Download subtitles", I will finally see some OpenSubtitle entries in the log (no errors, though - all HTTP 200 / success). I note that there are 107 OpenSubs searches, which, being an odd number, suggests my account isn't throttled against some round request limit (200, etc). See attached, "embyserver-afterScheduledTask.txt". I previously wrote a Powershell script to run OpenSubtitle's hash algorithm against my library so I can map the API calls in the Emby log against my library, and for some reason, among these 107 OpenSub API calls are files that already have matching *.srt files (and most of them have been there for ~6 months - bringing us to the next point...). A note that The Illusionist DOES appear in this list of 107 API requests, but never actually returns an SRT file. My Movies library is set to "Stop trying for videos older than 180 days" - you can see in the video, The Illusionist was added ~3 weeks ago (02/23/26) This particular movie does NOT have embedded subtitles Lastly and perhaps most importantly: Regardless of the library look-back period and whether or not a movie has embedded subtitles, the fact remains that I cannot even access the subtitle search popup because of the error message (which apparently isn't tripping anything in the log file, anyway) I'd appreciate any useful insights, troubleshooting suggestions, etc. Thank you! Emby Subtitle Search Error.mp4 embyserver-afterScheduledTask.txt embyserver-afterManualSearchAttempt.txt

This problem has only starting happening recently for me as well. I am running Emby 4.10.0.5-beta x86 version on a Synology NAS with DSM v7.3.2 and LG TV version 1.0.50 Hoping the dev team can fix it soon as I am a huge fan of Emby and would not consider anything else! Thanks

Go to 'Devices' on your server and do 2 things: Define a custom name for your active iPad device and see if that makes a difference to that list. Right-click -> Edit Metadata Remove any inactive or old devices that you know aren't being used anymore. Right-click -> Delete

Makes sense. I accidentally put a 1 where a zero should have went in my port forwarding. Port 80 isn't showing a login page anymore, thank you!

Hi Team, I have run Full Library Scans, refreshes after moving Media and not sure how best to proceed. In the past week we went from Media Libraries pointing to Local internal disks to a dedicated NAS and consolidated paths to single UNC path on the NAS for each content type. All libraries were updated and Library Scan's completed. From what i can see 90+ % seem fines although some media is not playing showing a failed artwork icon. For some files are not playing with "No Compatible Streams Available" Error. Looking into further some paths on content as pointing to old Path. E.g. TV Show library was configured for Z:\TV\XXX, D:\TV\XXX, F:\TV\XXX Now it's all \\192.168.1.221\Media\TV On some media we are getting a Playback Error On those media's metadata the old path shows. There is an alternative version of the same name. presumably what is being reference in the previous file path? We have run manual library scan's and freshed many times but it's not updating the paths. Any idea's would be super appreciated.

If its a known issue, then why does it allow me to use the word "emby" for my server name?, it should have given a warning or just stated it was not allowed Instead it accepted my server name without complaint and then I spend hours trying to figure out why the server name is not showing up correctly on the login page!

I don't actually use NPM to properly answer that question but I would assume no the login page should not be exposed, only the port that is used for whatever services you have configured to run behind it - which should only be reachable via domain name (SNI) on that port, which is probably 80 and 443. Some light research indicates that port 81 is the login page, definitely don't expose that.

The replacement Emby does because "Google" often flags any server name that contains this as impersonating Emby and gives a big red warning to anyone trying to access it! So use any server name that doesn't contain the text "emby".

Thank you! I have that setup now, new IP address from my ISP as well. I am curious though, is the login page for Nginx Proxy Manager meant to be exposed on my IP or is there more I should do?

What do you mean by "my own web app" I don't have my own app, I am logging into the Emby dashboard, should it not show the servername correctly as I specified? Would this not be the same for any of my users who login? they are going to see incorrect server name also? What is the point of giving us the ability to name or rename our servers as we want, but then you ignore that and replace it with "Media Server" it makes no sense Is there CSS code that can over-ride this terrible behavior?

Hi, the version of electron it embeds is old. You may want to uninstall and then install our new windows app from the windows store.

This only happens on your own web app, not our other apps.

Hi, yes we are working on a new ffmpeg build for the server that should be on the beta channel soon.

So your saying if I name my server "emby" somehow that is getting replaced by the words "Media Server" @Lukeare you able to advise on this? Its all very confusing, or maybe I just don't understand Linux well enough I don't see why the name would be overwritten on Linux, when on Windows you can set the server name whatever you want

I'll post this here in case it's a server side fix rather than in a client thread, admins please move it where it ultimately belongs. Synology DSM 7.1.1 Emby Server 4.8.11 Issue is over the years and several iPads I've built up lots of 'download to' entries in the dropdown box for my iPad. I was trying to download something that just wouldn't come over until I scrolled down and found the extra entries (I had been picking the default first one). I have 2 user accounts on my local server, 1 is an Embyconnect acct and 1 local, I also have 2 remote servers on the same Embyconnect acct. In the dropdown box I have 7 choices all labeled identically for the embyconnect acct and 3 identical (but different than the embyconnect one) choices for the local account. If I'm logged into the embyconnect account those 7 show first followed by the other 3. Signed in to the local account it reverses to the local 3 first with the 7 embyconnect entries following. Since only a few of them actually generate a download where are these options stored and how can I remove the non-working ones. My guess is they're in the server side somewhere, I've deleted the iOS Emby client and reinstalled and the entries still exist, I've disabled downloads for the local account, it causes the 'download to' button to not be there, but when reenabled the same 3 entries return. On Emby Theater local Win11 all the same entries show up.

Hi there. As we are already mid March, I was wondering if you have any update. Thanks.

That would be super cool, nice idea!! At the top of my head that would very much be possible! We get the list from Trakt or MDBList, check what movies we have in the library and if they also pass a filter based of local database info. For a future update I'm absolutely gonna look into this!

When I turn off Dolby Vision, the colors look perfect in Emby. And yes, it works with Dolby Vision in Infuse The Emby developers should be able to test this easily. I hope so...

Hi, from your screenshots, it appears that the individual songs are being scanned into Emby (e.g. 05. Paramore - When It Rains.flac) and appearing, but not being combined into the required Album. Is this what is happening? According to Emby documentation, for Songs to be combined into Albums, they must have the same Album name and the same Album Artist name in the embedded metadata of the individual files: https://emby.media/support/articles/Music-Naming.html What does the Emby metadata editor show for an individual problem song? Have you used a music tagging program (e.g. Mp3tag) to check your embedded metadata? If not, this is a good way to check and correct any anomalies. If you are just making the changes in Emby (to your database) and not your embedded metadata (in the files themselves) then Emby will just re-import the incorrect correct values and any problems will persist. Another tip: if using Mp3tag: Also check the Extended Tags setting, not just the default LHS tag panel. Let us know if this helps or not? Cheers!

I will try that, however, I am not changing the selected track when I watch, so what should be carried over (the default), is not being carried over, and instead it is changing it to a different track.

I guess two clicks click search type your genre click said genre Or one click via global library As your first post seems to only be about clicks.

I can tell you that references to the word "emby" get replaced with "Media Server" but your case should say "Media Server-test". Maybe cached from an older name?

My Malwarebytes instance just alerted about and quarantined file "..\APPDATA\ROAMING\EMBY-THEATER\SYSTEM\X64\ELECTRON\ELECTRON.EXE". It found Spyware.Stealer from that file. My friend's Malwaresbytes alerted about the same file on his workstation. Anyone else noticing this?

@alex77777 Hey, thanks for your help. I tried it, including restarting the Apple TV after making the change. Dolby Vision still looks significantly worse in Emby; the colors appear dull and lifeless. In a direct comparison of the same scene, nothing has changed. I connected the Apple TV directly to the TV for testing (previously it was connected via the receiver). No change. In Infuse, the picture is much more colorful and not dull. @ebrThe format is EAC3 7.1. I also have it in TRUEHD 7.1 and AC3 5.1. In Infuse, the images are significantly more colorful and have higher contrast.