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Hi there, minor issue I’ve been having recently of playback skipping backwards after pausing. This also causes subtitle and audio de syncs. I’ve had it happen over multiple different devices but it does seem to be consistently after pausing.

As it pertains to accidentally typing the wrong subnet, what safeguard do you suggest?

OK we'll take a look at this. Thanks.

Hi, have you tried downloading new content using the latest update to Emby for Android?

Hi, yes this is something we're interested in adding in future updates. Thanks.

That's what i tried, but "none" is not accepted and is discarded

Hi, this is currently not there for folders, but yes we can look at adding it. Thanks.

They may not even have anything, but it's a good way to find out what to expect. We may need to find another source for this content.

Same outcome unfortunately. Thanks for continuing to work through this one

You have so many addons installed, impossible to say what causes the issues. Start disabling addon. Start with "Skin Helper Backgrounds"... fyi a single poorly written addon can stall all others, and that's what I think is happening. ...continue reviewing your log.

Thanks for following up.

I double checked with her daughter's phone doing a direct connection through Chrome and using the app. Can't connect with that either. She also uses a virtual SIM. I can connect using their hotspots with my Chromebook.

Got it figured out. I went into the web GUI and selected the Live TV option. I deleted all four HDHR tuners listed for the devices and entered them back in with the current IP addresses. I tuned to a local channel in Emby and it came in. I then selected a FIOS channel and that also worked. I had been assuming that the tuners were getting new IP addresses assigned whenever they were rebooted but it appears that they're being statically assigned and don't change. The new router setup borked that so I had to re-establish the current IP addresses of the tuners in Emby. Thanks for the prompt responses. When you asked about the IP address it triggered something so I went back into the web GUI and sure enough, the IP addresses listed didn't match what I was seeing for each of the HDHR tuner devices so it was a simple matter of updating the list with the new addresses.

It was likely merged/multi-versioned with some other item in your library. What are your library enabled meta-downloaders and in what order? If you don't have many multi-version movies, you can filter for duplicates and find the one that doesn't belong/should not have multiple versions.

Nothing I have tried has worked. All settings match between our phones when I test off network. The only two differences I can find are the models and the fact she's on a virtual SIM. I saw some references to eSIMs causing some server authentication problems. Still trying to look into that since it's not Emby specific.

Hi, I would try using the identify feature on these and see if that helps.

I would have to assume that the IP addresses for all of the tuners changed when I installed the new router. I disconnected everything from my network and powered them back up one at a time after the initial setup on the router. I just checked the tuner IP addresses in Channels DVR and it shows the following: HDHR Prime: 192.168.0.51 HDHR Quatro: 192.168.0.17 HDHR5-4K: 192.168.0.10 HDHR Prime: 192.168.0.23 I'm guessing that Emby isn't tracking the changes in the IP addresses even though the web UI lists all for tuner devices.

1. It's not showing as a top entry in the library when sorted by Date Added 2. It does not turn up in search results 3. It is not listed in the Metadata Manager 4. It is not alphabetically where it should be in the library when sorted by Title

Thanks for following up !

OK we’ll take a look at this. Thanks.

The non Android TV version will you what folder paths will be deleted. This helps serve as a safeguard because you then cancel the delete if it doesn’t look right.

Hi, there isn’t really a built in way. You could use webhooks but you’d have to setup a server to receive the web hook and then write some code to read the data and then act on it.

So it worked after turning off the vpn?

Hi, what makes you think it’s not added to the library?

Hi. Is the IP address for the tuner correct? The log says 192.168.0.22. Could it have changed?