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It works perfectly on Emby 4.9.1.80; the problem isn't with our LG TVs, but with Emby itself—it's the server version or the LG app. Luke said a month ago that they were preparing a new server version that would fix this, so they're already implying that it's not a problem with LG TVs but with the Emby server. And no, we're not going to use third-party software to extract subtitles or change the format. That's why we're using Emby, so it can automatically manage all of that. I don't know about the others, but some of us have more than 5,000 files (mostly in original version with subtitles), and we're not going to do that one by one. This problem has been going on for two months now, and if a solution isn't offered, LG users will have to consider migrating to another platform, because this is a significant issue, and LG users keep experiencing playback problems.

so this is what the alert for "calculate statistics for all users" says when i click on it from the general settings page 26/02/2026, 01:38 Running time: 4 minutes and 35 seconds One or more errors occurred. (An error occurred while sending the request.) at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions) at System.Threading.Tasks.Task`1.get_Result() at statistics.Calculators.BaseCalculator..ctor(IUserManager userManager, ILibraryManager libraryManager, IUserDataManager userDataManager, IProviderManager providerManager, ILogger Logger, CancellationToken cancellationToken) at Statistics.Helpers.Calculator..ctor(IUserManager userManager, ILibraryManager libraryManager, IUserDataManager userDataManager, IFileSystem fileSystem, ILogger logger, IProviderManager providerManager, CancellationToken cancellationToken) at Statistics.ScheduledTasks.CalculateStatsTask.MediaBrowser.Model.Tasks.IScheduledTask.Execute(CancellationToken cancellationToken, IProgress`1 progress) at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options) the alert for calculate tv shows says.... 26/02/2026, 01:36 Running time: 1 minute and 40 seconds One or more errors occurred. (The process cannot access the file 'C:\Users\NEOeclipse\AppData\Roaming\Emby-Server\programdata\cache\tvdb\74210\episodes-official-eng.json' because it is being used by another process.) at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions) at System.Threading.Tasks.Task`1.get_Result() at statistics.Calculators.BaseCalculator..ctor(IUserManager userManager, ILibraryManager libraryManager, IUserDataManager userDataManager, IProviderManager providerManager, ILogger Logger, CancellationToken cancellationToken) at Statistics.Helpers.ShowProgressCalculator..ctor(IUserManager userManager, ILibraryManager libraryManager, IUserDataManager userDataManager, IFileSystem fileSystem, IServerApplicationPaths serverApplicationPaths, ILogger logger, IJsonSerializer jsonSerializer, IProviderManager providerManager, CancellationToken cancellationToken) at statistics.ScheduledTasks.CalculateTVTask.MediaBrowser.Model.Tasks.IScheduledTask.Execute(CancellationToken cancellationToken, IProgress`1 progress) at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options) the alert for calculate statistics all media library.... 26/02/2026, 01:35 Running time: 1 minute and 26 seconds One or more errors occurred. (The process cannot access the file 'C:\Users\NEOeclipse\AppData\Roaming\Emby-Server\programdata\cache\tvdb\79660\episodes-official-eng.json' because it is being used by another process.) at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions) at System.Threading.Tasks.Task`1.get_Result() at statistics.Calculators.BaseCalculator..ctor(IUserManager userManager, ILibraryManager libraryManager, IUserDataManager userDataManager, IProviderManager providerManager, ILogger Logger, CancellationToken cancellationToken) at Statistics.Helpers.Calculator..ctor(IUserManager userManager, ILibraryManager libraryManager, IUserDataManager userDataManager, IFileSystem fileSystem, ILogger logger, IProviderManager providerManager, CancellationToken cancellationToken) at Statistics.ScheduledTasks.CalculateMediaTask.MediaBrowser.Model.Tasks.IScheduledTask.Execute(CancellationToken cancellationToken, IProgress`1 progress) at Emby.Server.Implementations.ScheduledTasks.ScheduledTaskWorker.ExecuteInternal(TaskOptions options)

Hello? I'm still facing this issue. It may not be very obvious, but the app isn't working for me and I definitely don't want to pay for a second subscription.

as a matter of fact i just realized that everything statistic plugin wise fails for scheduled tasks, fails around 4% for calculating tv shows, users and stays at 0% for library media, then eventually says failed... i have chosen to not uninstall and re-install to see if it works is because i have several years of stats for all users on my server and i dont want to loose any of that... according to the statistics page the most recently added media was 24 days ago on feb 2

Hi, Did you even read my first post? It's a detailed error description with logs and exactly what's happening. How could it be more detailed?

Its a very old Readynas 1500, i should have replaced it long time ago. But hey, it still "works". I have changed the "Enable disk spin-down after" from 5 to 30 minutes of inactivity. Hopefully that helps. Maybe I need to have SSH open with top running while watching my next movie.

Seems like "fuzzy" searching was a dead end in opus, which is surprising because it does a million things so well. Google gave me some other suggested alternatives. Since the subject of this thread didn't work out for me, I'll give one or more of these a shot at some point. The fact that op's method works with emby itself without having to re-point/re-link possibly multiple folders depending on the setup, to another app all over again. So OP's seems pretty nice, but one of these might work out well enough, too (after doing the groundwork of pointing it where to look). . . . google suggestions . . . * dupeGuru: Free and open-source, it excels at finding similar filenames (even with typos or slightly different naming conventions) and allows customizing search criteria. It runs on Windows, macOS, and Linux. * AllDup: Highly versatile for finding duplicates on multiple drives or network shares. It offers options to search for similar file names, file extensions, and sizes. * UltraFinder: A robust tool that supports searching multiple drives, filtering by extension, and finding partial/similar name matches. * Puran Duplicate File Finder: A fast, free tool that can scan multiple drives and allows for specific file-type filtering. * Czkawka: A fast, multi-functional tool designed to find duplicates, including by name, on large drives. Key Features to Look For * Fuzzy Matching: Allows searching for "similar" titles (e.g., Image-01.jpg and Image01_final.jpg) rather than exact matches. * Filter by Extension: Limits results to specific file types (e.g., .txt, .mp4) to narrow down results. * Multi-Drive Scan: Capability to add multiple drives or folders in one scanning session.

so i have an issue that has been happening for several months now for me, when i goto the statistics page and click on the link for User-based statistics it has no stats at all, just shows the categories and it acts like its loading up but just sits there empty with the loading circle thing no matter how long i leave it be. im on statistics 3.4.2.0 and emby 4.10.0.3 beta

As I stated before, they did not give me any useful answer. I tried a couple of times and they don't seem to know the answer. This evening I was troubleshooting on my laptop during a scheduled recording that started at 10:00pm and I was watching playback using OnnTV Emby app. On the laptop, looking at Emby dashboard, it indicated that the recording had failed so I played the recording as it was recording to the end of the program. While I was watching I noticed the dashboard display "Recording of CTV News - has failed on IONGMK" 2/25/26, 10:10 PM (IONGMK is the name of the server). It repeated this every minute. However, the recording/playback was flawless right to the end. Also, I have installed and experimented with Jellyfin, ChannelsDVR, and NextPVR and none of them have the issue - at least not that I noticed. Occasionally, they will hiccup but all and all are more reliable at recording. It's too bad because I prefer Emby interface, EPG setup, and so much more. I just need to recording to work reliably too.

Hi, did you ask your provider why they send back the 555 error code?

Any chance we could have a channel finder (throttled, limited, cached etc. to avoid abuse) to query the Gracenote lineups endpoint for a list of lineups available in our specific area and then query those lineups via lineups/lineupid/channels for the channel? I've got a few channels (e.g. NBC Sports Now AKA NBCSN) which I just cannot seem to find the correct guide data for. I'm sure it is there somewhere but I just cannot find it. I found 3 in the Peacock guide data but that is a different program assortment vs the Samsung TV Plus etc. lineup (the channel I have). Absolutely do not want to obtain any actual guide data via this method. Literally just the service and channel number I can find the guide data at in Emby. I know this is a bit obscure and I'm going out on a limb!

Should this log include the failed trailer playback, cause I don't see any playback issues. Actually I only see playback of regular content. Did you play a trailer via infoscreen?

This is not Hulu. You need to provide your own server/PC, storage, and the media you are going to watch.

Which bit was unclear to you?

You need to have access to someone else's server who has their own collection of Movies, TV Series etc on their computer and they are willing to let you access them otherwise You need your own Emby server on your own computer which has your own collection of Movies, TV Series etc on your computers hard drive(s).

I really appreciate it, thank you

OK we’ll take a look at it. Thanks.

I already updated to 4.9 and it goes worst, it stops due high ram consuming, fortunately I made a full server backup before update and I made a downgrade to 4.8 again.

I check the GitHub release notes from time to time. The latest stable version, 4.9.3.0, does not fix this issue (at least it’s not mentioned in the update notes, whereas it is mentioned in the subsequent 4.10.0.2-beta release). However, the “Cumulative Changes Since Stable Release” section in the release notes for version 4.10.0.4-beta, which was updated yesterday, does not mention this issue. Because of this, I’m unable to tell whether the previous stable version has fixed the problem.

Hi there, please attach the Emby server log from when the problem occurred: How to Report a Problem Thanks!

I read it but I’m just trying to add a server so I could watch TVs and movies could you tell me where I figure out what servers

Well what media folder of yours would you like to import into Emby server?

OK that’s strange. Are you able to update to Emby server 4.9 and see how that compares?

I tried reading everything I don’t understand what I’m looking at, all I know is I paid for Emby Premier and I’m just trying to watch some stuff man

Hi, have you setup your own Emby server? Quick Start