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Attached is logs. From reading other posts I see it could be described as the server is unresponsive to users some time after authenticating. embyserver.txt

Hi Luke, Reviving this thread - I have issues accessing my server remotely sometimes, when accessed from a TV app or phone app it sometimes refuses to connect, and will just happen to start working 5 or so minutes later, but not always the case. It is running on a windows 10 PC, connecting via emby connect only. I have the pc set to always on and never sleep, I use Parsec to remote into the computer and each time it is up and running just fine & will end up working on the remote app access after a few minutes being on the Parsec connection. Is this an issue with Windows? Would it be easier to transition to linux? Also, side note, I found a bug where while the TV app could not connect it defaulted to the server select screen, I accidentally "removed this server" and was unable to re-add the server with emby connect or direct connect. I was forced to remove the user from my server and re-add them and their email address, it then worked as expected. I see this as a bug and want to report it! Also also, if I were to upload a log file, which one would that be? the embyserver.txt? Thank you, Jared

@jeffstifiedThere's a new Dev version 2.1.7.5 in the plugin catalog that you have to install manually. With that version, enable debug logging in the plugin settings, create or edit a VirtualTV channel, select or change the Emby Library User in the channel settings and send me the log after that.

thx @alex77777 will try that during the weekend and report back!

@hdsuisseThere's a new Dev version 2.1.7.5 in the plugin catalog that should fix your problems. I've also added a new playback mode "Native (Live)". Maybe that is a better alternative to "Continuous Playback"?! Please test that version after manual install from the plugin catalog and report your findings.

Was not the solution. It showed correctly, and going into and playing the initial episode, it worked. However when it auto-played the next episode it went to the 1st subtitle in the list instead of the default.

A cooking show Wildcard Kitchen fresh logs attached embyserver-63908944875.txt hardware_detection-63908944956.txt embyserver.txt

@Zeltak Did you check to see if any of her streams are being transcoded? I also wanted to try a different test, Can you try disabling audio and video transcoding, as well as changing of container format for only her user and see if improves playback on the Apple TV (this may cause issues on other devices but Ive solved playback issues on my Apple TV this way).

Ah, that simplifies the content of .embyignore. Thanks, Luke. Unfortunately, this still means I have to put the .embyignore files up one level from the folder I want to hide… but of course, not any higher than the library root folders. It seems rather a shortcoming of this new system that it no longer supports any way for a folder to designate itself as ignored. Consider it a feature request, I guess.

That's nteresting, very insightful. Is using 443 as the remote port fine or has that been a mistake? I'm by no means an expert, I just thought I needed this for SSL.

That IP relates to some ISP in France, can’t jump to conclusions as someone may have hacked them and then piggy backed off their equipment. Interesting it does look like a static IP for some home broadband. Anyway, this is more reason not to use the default Emby ports for remote users. It’s trivial to scan large ranges of home broadband connections for ports 8096 and 8920. Once you find the Emby login pages it’s then just about brute force. This same IP address was caught scanning for FTP servers a few years ago….so they have form for this kind of activity. Again, everyone should change their port forwarding settings so the outside port is randomly in the 20,000-65,000 range. Its not foolproof but anyone going to the lengths of scanning thousands of random ports isn’t doing it to find Emby servers.

Many, many thanks. Still nice to have permission! I will be sure to write in the plugin that it's inspired by Chapter API!

its open source, as long as you follow the license its all good.

I see this is an older post but I was going to post about this over in the iOS Beta forum but thought I would just add to this existing one. @LukeI am seeing this behavior on the beta app for iOS. If I start a playlist, pause playing, exit the app and completely close it (ie, swiping up on the app on the iOS screen to fully close it) then re-open the app it doesn't remember I was mid a playlist. Same thing with a single song outside of a playlist but I usually just listen to playlists, not a single song. But I tried it just out of curiousity. It's the same behavior as above whether I am listening directly on the phone or using it via Carplay. Every other app I have tried to play back music with will remember the position except Emby. Have been trying to use a 3rd Pary app but I have other issues with that one so I would rather be able to just use the native Emby app.

To be honest I did not find it yet, It seem random too like some movies start after 2s and some take over 5s so yeah....

Hi, what is the exact issue that you're having?

Yes, it was the same. But I didn't post anything that would allow them to connect to me or identify me, no API keys or addresses in my one log. edit: unless I did post that stuff in my log and it's super obvious and I'm not seeing it, I'd love for someone to correct me on that. Not even being sarcastic.

Was it the same IP of 88.177.86.82 ? If so, that certainly points to them as the wolf in sheeps clothing and possibly a bot automating everything to download and pose as a user. A real-life version of the game "Among Us".

Your welcome! I tried to be educational but it's difficult and quickly becomes extremely complicated when you start mixing different logical rules. Just let me know if anyone want help with some special rules or outcome and we'll try to figure it out Yes there is an any user parameter. When you select for example Watched / Unwatched you can filter for All, Any or a specific user. And in this example; All Users - will give you movies and shows that every user has completed. For example, all users have seen Batman and then it get on the list. But it is enougt that only one user have not seen that movie to brake the rule. Any User - here you get all movies that John has seen, AND all movies Maria has seen, AND all movies Donald has seen, and so on...

I shared logs one time, I don't think I had an IP or API key in there though. Edit: I double checked, and no, I did not expose anything like that. And the intruder tried signing into one of the profiles twice before moving on, so they clearly had no real way in besides guessing a password. So no, I don't think that's the issue here. For context, again: the same IP tried accessing my Emby and failed. I have my server down right now while I try to sort it out, but I don't think my and OP's experiences being so close together is a coincidence. I'd love to know what happened.

All of this is circumspect, but I think he means a user on these forums. Not a user of his Emby server he created. A "fake user" on these forums. A user created with no good intent in mind. Only with the sole intent to steal another users server/credentials and possibly personal information/photos so they can be possibly blackmailed/extorted at some later time depending on what that information discloses. Some of the users of this forum create an account strictly so they can download logs of others, make a few random posts, and try to blend in. Wolves in sheeps clothing. These "fake users" then browse these forums looking for logs posted. Hoping the person who posted these logs has directly accessed the logs with the file system without using the Emby download method to obtain them which would have scrubbed out that sensitive information. These "fake users" hope to see unredacted API keys exposed and their external ports are open. If the logs show the API key it will likely also show the IP address of the server. It would be rather trivial after that to use those to access the server, which would show as the user who created that API key. He gave the IP address above in his first post which does resolve to: 88-177-86-82.subs.proxad.net If this same user was registered on this forum with this same IP address it would potentially point to a suspect. But it might also be a revolving door VPN address that could be potentially anybody. But it could be the very attacker who used these forums to patrol for logs and then sneak onto his server. He gave you the smoking gun. https://redmondmag.com/articles/2026/03/10/hackers-dont-break-in-anymore.aspx

Já testei em as séries e filmes em outros dispositivos e funcionam bem. Somente na TV LG que ocorreu a atualização que legendas subrip estão com problemas. O acentos etc da língua em português/ Brasil estão sem sentido. Será que a equipe do emby luke e companhia ja estão sabendo desse problema?

A fresh install shows the same issue. Interestingly the navigation buttons work properly if I access the affected pc via rdp from a different pc on my network. This might point towards a solution? I've also just tried installing on a different Windows 11 pc, and the problem doesn't show up. But that's no help for my Emby HTPC. The affected pc is Windows 10, UHD 605 graphics, latest drivers.

My Emby server libraries (TV Shows and Movies) are no longer detecting or adding new items from the media folders. Previously, new files were picked up automatically via real-time monitoring or manual scans. Now, scans do nothing useful—even full manual scans complete almost instantly (around 5 seconds) without accessing the disk (no HDD activity light). No items are added or refreshed. As a troubleshooting step, I deleted the TV Shows library and recreated it. This made things worse: the library now shows zero items (previously it had most/all older items, just missing new ones). Upon checking, all libraries are affected the same way—no items detected at all. Specific examples and steps taken: Media is stored locally on drive T: (a mounted internal drive with 7 TB free out of 21 TB total). Paths: T:\Media\tv shows T:\Media\movies Until a recent Emby server update, everything worked normally: real-time monitoring detected changes, and manual "Scan Library Files" tasks processed files with visible progress (progress indicator circle on library, disk activity). Now: Real-time monitoring is enabled (Library settings > Advanced). Manual scans (via library menu or Scheduled Tasks > "Scan Media Library" server-wide) finish in ~5 seconds with no disk activity. The usual progress indicator (spinning circle on the library) does not appear during scans. No new or existing items are detected/added—even a test MP4 placed directly in the root folder is ignored. chkdsk on T: reports no issues. Antivirus is not blocking (confirmed disabled during tests). Folders/files are fully accessible in Windows Explorer under the same user account that runs Emby. I temporarily moved recently added items out of the folders to test if one was problematic—no change, so I restored them. Error messages:None visible—no errors, warnings, or failures reported in Emby UI, Dashboard, or logs during scan attempts. The task simply reports "completed" immediately with no further action.Logs:I attached a recent embyserver log (generated moments after running the server-wide "Scan Media Library" scheduled task). The log shows startup and internal "Scan Metadata Folder" activity (quick DB queries for persons/metadata), but no mention of any media library scan, path traversal, file processing, or my T: paths. This matches the lack of disk activity.Additional notes: This is a server-side issue only—no playback or client problems (clients work fine with existing cached items). Emby version: 4.9.3.0 (from logs). Running on Windows 10 (build 26200), Emby runs directly under my user account (not as a service). Let me know if you need more logs (e.g., during a specific action), screenshots of library settings, or anything else. embyserver (3).txt

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!