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True it expires after 30 days of compilation, but just temporary until the store gets updated. I guess it depends on how important trailers are to someone. Especially for those of us with TVs that are 4+ years old because they are no longer supported by Samsung's normal testing and Luke has to do a special request to update older TVs.

Tat, Your transcode log shows media with 25 graphic subtitles. I would guess that can cause problems. Try removing the subtitles from the content using mkvtools or getting a similar size demo test videos from online and see if either of these new media files play the audio correctly I am guessing that Emby might be looking at the default embedded subtitle and then try to convert it. Perhaps the other 24 graphic subtitles might need to be scanned for default status and just doing that for so many subs might cause a problem. This situation is typical with content pulled from a blu-ray. All those subtitles work fine with a blu-ray player, but are not nice with streaming playback.

I don't know haproxy. Are you explicitly setting the backend ports like in the example? backend web_servers mode http balance roundrobin server s1 192.168.1.25:80 check server s2 192.168.1.26:80 check server s3 192.168.1.27:80 check

@FrostBytejumping in here - that is a pain in the backside as it keeps timebombing and you have to continue to sideload. It was be a lot easier if someone could apply some pressure for Samsung to pull finger and release this as it’s been months and months

Thats actually part of my confusion. The backend in HaProxy for emby is set to port 8096, and I noticed too that it was only reaching out on 443. Same scenario actually on the other web server I have. Its set to port 80 on its backend, but the capture I ran on that vm showed 443 reaching out as well.

Why not load the usb version until they get the one in the store updated?

@iMaks533@LukeI'm currently also experiencing issues uploading a webp as an image (primary, logo, etc). Looks like a check in the JS is failing: apiclient.js:1 Uncaught Error: File must be an image. at ApiClient.uploadItemImage (apiclient.js:1:56394) at HTMLFormElement.onSubmit (imageuploader.js:1:2659) Pinpointing this to `apiclient.js` on line : if ("image/png" !== file.type && "image/jpeg" !== file.type && "image/jpeg" !== file.type) throw new Error("File must be an image."); Image/jpeg also exists twice in this line? Did someone maybe accidentally remove image/webp? If I can be so bold, I'd suggest rewriting this to an "includes" method: if (["image/jpeg", "image/jpg", "image/webp"].includes(file.type) == false) throw new Error("File must be an image."); That keeps issues like this from happening because it's much more readable.

Your capture is showing port 443 as the destination on your Emby host when it should be 8096. Port 443 should be the public endpoint, not the internal one. Internet <--> :443 (haproxy) <--> :8096 (emby)

Since its working fine for your user, I would try to log in as your user on her devices to see if the same issues persist. If not than it is some user setting you have set for her user that's causing the issue.

Same. Trailers not working on latest version.

Ive had no issues with my Apple TV Emby. You'll have to provide more detail. What Emby App version are you using? What Emby Server version are you using? What version of TVos are you using? Have you updated any of these recently? Does the app not connect to server at all or does it just not play the content? Any Error messages such as "No compatible streams" or something like that?

Installed on Windows 11 Emby Windows Version 2.234.2.0 will not play movie trailers. The window flashes like it is about to play the trailer and then stops. Emby UWP Version 2.234.0.0 plays trailers without an issue.

Ok, yeah. That is one of the big issues with the native TV platforms other than the standards like Android TV. It can take ages for the TV provider to approve updates and they tend to cut off updates after just a few years. This is all out of our control, unfortunately but is another advantage to external devices.

Kindly asking for an update on the situation here. My Samsung Q70R is also stuck on 2.2.5 which is over two months old now and still unable to play Youtube trailers which has stopped working half a year ago. Can we kindly ask for an ETA as to when an update can be rolled out?

Any update here? I'm also stuck on 2.2.5 and contrary to the changelog information on your website, there is no newer version of the app available for me.

Emby for Samsung 2.2.5 (that is the most recent version available in apps for me). Already tried uninstalling/re-installing the app. No dice. Same issue reported here: Looks like we are stuck on 2.2.5 with these TVs and the Youtube issue never got fixed.

well, good news... so i restarted emby to let it do the update on the statistics plugin and then i ran all 3 scheduled tasks for statistics and everything went good and finished. i also checked the user statistics and everything loads up and is upto date. So i have no freaking clue what went wrong but all is good now. thanks for the replies and the help @hackthis02and this is now on the latest 3.4.2.0 build of statistics

Okay update do the newest and do the debug log thing.

Not currently. You can lend your support here:

Is it possible to offload the transcoding (mostly batch conversion) to a machine that's not the Emby server?. I have a modest NAS serving content via Emby as a container and a second more capable and power hungry machine that can do better for transcoding but don't want to have 24x7 online. Is there any support to add that machine as a transcoding worker to receive the original media, convert it and send it back to emby?

Let's assume I'm doing it (mostly clueless so far), how do I submit the logo inclusion request when it's done?

Hi, we are looking into this. Thanks.

Hi, you can ungroup them manually by clicking on them and then clicking split versions apart at the bottom of the detail screen. Or you can disable grouping altogether using the options for each library.

well the statistics scan is at 88% currently and has been there for a good while now, but it aint failing so ill just keep waiting it out. In other news though i went to the statistics page and am able to see user statistics once again. but now its just a matter of figuring out why it started failing after your update to 3.3.2.0... geez i just realized its been having issues for over a year now, i forgot we were in 2026 and this update was February 10 of 2025..... ok edit... just finished the statistics scheduled task without fail. 3.3.2.0 10/02/2025 Some code optimizations Removed specials from User-based show progress equations

Hello Luke, here: