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Posted

Hi,

 

Yesterday, everything was working. Today, we can't access Emby at all. So I look on my Mac and go to Emby > Configure Emby, and it's asking for a new username and password: setting up a new account. So it looks like Emby has lost all of its preferences and I need to set everything up from scratch.

 

Any ideas of what happened? Was there a server update overnight?

Posted

Hi, no, there wasn't an update. Emby Server for MacOS doesn't have automatic updates. Is it possible the server's data folder was deleted somehow? Was there a MacOS update?

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Posted

Hi. When you say data folder, do you mean the folder containing all the video files? If so, then no, it’s all still there.

 

Does Emby have a system or User preferences file I could replace from backup?

Posted

No i mean the server's program data folder with the database files, etc. The server log will contain the path to this right near the beginning.

Posted

No i mean the server's program data folder with the database files, etc. The server log will contain the path to this right near the beginning.

 

Ok, found the log file and it has filepaths that are actually one of my backups. This would explain things. However, what file do I change to make Emby point back to my main drive?

Posted

The top level program data folder cannot be changed, however there are settings inside emby server that allow some of the sub-paths to be changed, such as cache, metadata, transcoding temp, etc.

Posted

The top level program data folder cannot be changed, however there are settings inside emby server that allow some of the sub-paths to be changed, such as cache, metadata, transcoding temp, etc.

 

any ideas of what I can do to get it working again and recognise my original account?

Posted

Can you not just restore the files? Do you know what happened to them? What path is listed for you as the program data path?

Posted

Can you not just restore the files? Do you know what happened to them? What path is listed for you as the program data path?

 

Tried from backup into ~/emby-server  no joy. Unhid files in ~/ (by pressing cmd-shift-.). In .config there's an emby-server folder, which, according to my backup, wasn't there a few days ago. If I delete the folder from .config and start embyserver again, it's generating a new emby-server folder inside .config

 

So there's got to be a link somewhere in the embyserver application that needs updating to look for ~/emby-server instead of ~/.config/emby-server

Posted

Looks like I’m going to have to uninstall and start again. There are a few of us that have had this issue.

Posted

Did you originally install the server a long time ago?

Posted

About three weeks ago.

 

I’ve had to reinstall and start from scratch. Hopefully that won’t happen again.

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