Tomppa 0 Posted January 9, 2019 Posted January 9, 2019 Hi, I have a LG 65UK6950PLB running 04.10.30 (webOS 4.1.0-5709 goldilocks-glacier). Location is Finland, Europe. I can see the Emby app (and screenplay) in LG Content Store. But neither one will install on my TV. I just get "Application has not been installed. Try again" error. I tried switching the TV language from Finnish to English but that didn't help. Any suggestions? All possible help is welcome.
Tomppa 0 Posted January 9, 2019 Author Posted January 9, 2019 Hi Luke, Yes, I am able to install other apps. I tried several ones, and they install just fine. For example Plex, XPlay and XorVod were all installed today. But the Emby app just won't install, no matter what.
Tomppa 0 Posted January 10, 2019 Author Posted January 10, 2019 (edited) As far as I can tell. The TV doesn't find anything newer. It was updated appx. a month ago. <EDIT> I even tried again a minute ago, and it still won't install. Edited January 10, 2019 by Tomppa
Luke 40154 Posted January 10, 2019 Posted January 10, 2019 Is this still happening? I wonder if it's just a download failure of some sort.
CBers 7123 Posted January 11, 2019 Posted January 11, 2019 @@CBers are you able to install? I already have v1.0.9 installed (dated 9th August 2018), but there isn't an update. I have just uninstalled and reinstalled without any issues.
Tomppa 0 Posted January 11, 2019 Author Posted January 11, 2019 I tried unplugging the TV to see if that would make a difference. It didn't, still the same problem. Additional information: the app in Content Store is 1.0.9 (3rd of August 2018)
kwilcox 78 Posted January 11, 2019 Posted January 11, 2019 Interesting that both Emby and Screenplay are affected. Usually that points to a resolution problem but your TV looks compliant.
Tomppa 0 Posted January 11, 2019 Author Posted January 11, 2019 I don't recall what it supports, but it's 4K,so I assume that everything downwards is supported. Then again, assumption is the mother of all f*@#ups...
Tomppa 0 Posted January 14, 2019 Author Posted January 14, 2019 The problem still continues. I even tried changing location to UK and language to English, still the same. Any suggestions on how to proceed debugging the issue? Are there any logs that can be accessed?
Luke 40154 Posted January 14, 2019 Posted January 14, 2019 This is the LG install process. Unfortunately it's out of our control. All we can really do is open up a support ticket with LG and see what they say. The only other thing I can think of is that if you're behind a VPN, try turning that off.
Tomppa 0 Posted January 15, 2019 Author Posted January 15, 2019 No VPN. A Linux firewall, but since other apps can be installed, I don't think that's the problem either. I can give it a go without the firewall, though. When you say " All we can really do is open up a support ticket with LG", do you literally mean that you guys open the ticket or do you mean that I should open a ticket? Just to be clear.
Luke 40154 Posted January 15, 2019 Posted January 15, 2019 I'm not sure who the best person is to open up a support ticket. They may want to get information from you. I can try opening one.
Tomppa 0 Posted January 15, 2019 Author Posted January 15, 2019 No need. I unplugged the ethernet cable and connected through mobile hotspot. And it worked! Can't understand why other apps installed, but not these two? Anyway, it works now, thanks for your help.
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