No Compatible Streams

[halosfan87 1]

DS118 running DSM 6.2.4-25556. Receiving No Compatible Streams Message when attempting to play any media file. Tried updating to emby-server-synology_4.7.0.3_armv8, which is the beta, and which successfully installed but I continue to receive the error. Server log attached. Please and thanks for any help. Very frustrated. 

embyserver.txt

[Carlo 4560]

Hi, you have several errors in your log similar to:
Could not find a part of the path '/var/services/homes/embysvr/plex/Babe (1995)/Babe.1995.720p.BluRay.x264.YIFY.mp4'.

That would seem to indicate you have a permission problem.  Please check to make sure the emby user has full read/write privs to any location you have media stored.

[Luke 42077]

@halosfan87 please let us know if this helps. Thanks.

[halosfan87 1]

4 hours ago, cayars said:

Hi, you have several errors in your log similar to:
Could not find a part of the path '/var/services/homes/embysvr/plex/Babe (1995)/Babe.1995.720p.BluRay.x264.YIFY.mp4'.

That would seem to indicate you have a permission problem.  Please check to make sure the emby user has full read/write privs to any location you have media stored.

Thanks for getting back to me. I looked at my permissions and this is what I see. It's the same for my other files that aren't playing as well. 

[Carlo 4560]

DSM 6 correct?

I'm confused looking at /homes/emby/plex  LOL

[halosfan87 1]

3 minutes ago, cayars said:

DSM 6 correct?

I'm confused looking at /homes/emby/plex  LOL

DSM 6.2.4-2555. I originally had plex. Okay so I went onto synology and made sure everything had full permission. It's still not working. Not sure what to do now. 

[Carlo 4560]

I don't know if I will see anything or not but I'd be happy to remote in if you like via AnyDesk and help you take a look.
If you want to do this send me a PM.

[halosfan87 1]

That'd be great. I also notice when I try to download through emby it says Failed - no file. 

[Carlo 4560]

Do you have any time available tomorrow or later tonight?

I got swamped.

[halosfan87 1]

2 minutes ago, cayars said:

Do you have any time available tomorrow or later tonight?

I got swamped.

I could do tonight at 8:30PM PDT or tomorrow at 4PM PDT? 

[halosfan87 1]

Hello

[halosfan87 1]

6 hours ago, halosfan87 said:

I could do tonight at 8:30PM PDT or tomorrow at 4PM PDT? 

 

 

6 hours ago, cayars said:

Do you have any time available tomorrow or later tonight?

I got swamped.

Are you available now? 

[halosfan87 1]

Shoot this is frustrating. Why would this stop working all of a sudden? Makes no sense. I have no clue how to even begin working this problem. Can someone please help me? 

[Carlo 4560]

Sorry, I was offline (sleeping).  Anytime today would be fine.  You mentioned 4pm PDT which would be fine.

If you would like to do it earlier that would be fine as well.

Sometime before our scheduled time, download and install AnyDesk from www.anydesk.com.

I will need the ID that shows up on launch.  When I connect you will need to approve the connection and at that point we will start out in chat.

Do NOT post that info here in the forum but instead click on my username and send it to me as a message.

Edited July 7, 2021 by cayars

[Luke 42077]

Let us know how you get on. thanks.

[Carlo 4560]

@halosfan87 Did you still want help with this?

Never heard back today from you.

[halosfan87 1]

13 minutes ago, cayars said:

@halosfan87 Did you still want help with this?

Never heard back today from you.

Just DM'd you

[halosfan87 1]

EVERYONE. Listen up. Cayars is a god among mortals. He was able to remote in, wave his magic wand, and fix all my problems. I'm not sure I can accurately describe what was really wrong except the library was pointing at a place that didn't really exist. I am seriously impressed. Thank you so much. 

Edited July 8, 2021 by halosfan87

[Carlo 4560]

It's our pleasure to help you and glad we got you fixed up!

Edited July 8, 2021 by cayars