There was an error processing the request

[TonyAdamson 1]

Hi, I'm having an issue with my MBT. On start up (which is very very slow, never used to be) I get the error 'There was an error processing the request' (see image 1). I press Ok and then the home screen looks like image 2. I'm using server version 3.0.5347.22095. Attached is a log file. Can some clever person on here see what's going wrong?

 

Thanks in advance.

server-63544675330.txt

[deanhatescoffee 11]

I'm having the exact same issue. I uninstalled/reinstalled MBT, uninstalled K-Lite codecs, downloaded all of the default LAV filters during MBT installation... 7/10 times, I get the second screenshot above. The other 3/10 times, it shows me some titles, though not many, and all give an error when I try to play them.  This sucks! I found forum posts from November 2013 onward related to this issue, but it doesn't seem like anyone has found a definitive solution yet. The original theory was about bad LAV filters but I just installed the recommended filters and it still doesn't work. I've had this issue going for a week or so.

[hector 1]

Used to happen to me all the time. My HTPC (on which media browser client and server is running) retrieves the media files from a NAS that spins down the discs when not in use. I attributed it to that but was not sure. It got much much worse recently and reinstalled MBT. So far it has not happened again.

[TonyAdamson 1]

I tried the reinstalling the LAV filters a couple of times. I haven't gone down the route of reinstalling MBT just yet. I suppose I could give it a try.

[deanhatescoffee 11]

Here's what I did last night. It made MBT work 5/5 times, so hopefully the fix sticks.

 

Uninstall MBT (not Server, just Theater - you shouldn't lose any settings except MBT-specific plugins). Also uninstall your LAV and xy video codecs. If you have a codec pack (like K-Lite or Shark007), uninstall that as well. Reboot your computer. Download MBT and CCCP codecs (I downloaded CCCP from Ninite). Install CCCP, then install MBT.

 

Like I said, I haven't had a problem since last night. Let me know if this works for anyone else.

 

One issue I noticed, before I reinstalled MBT, was that it looked like there was an update to MBT ready to install when I went to Settings. However, after I selected the option to update and restart MBT, the update was waiting there again.

[TonyAdamson 1]

So by uninstalling your LAV and xy codecs and installing CCCP are you thinking that it is indeed a codec issue? I'll give it a whirl anyway. I've never tried the CCCP codec before. I only ever used ffdshow until MBT was released.

[deanhatescoffee 11]

I really don't know if it's a codec issue. You could try uninstalling, rebooting, reinstalling MBT without doing anything with the codecs to see if that works. I just did the codecs with MBT at the same time because previous posts about this issue indicated that it was a codec issue, so I figured I'd cover all my bases.

[TonyAdamson 1]

OK, found it. Audio bitstreaming mode was not set to HDMI.

[deanhatescoffee 11]

Cool. Yeah, that was the screen I was thinking of. I don't know if it makes a difference but your Speaker Layout is set to Stereo and your Mixing Layout is 5.1 in that screenshot.

[TonyAdamson 1]

OK, I uninstalled LAV, xy and MBT the rebooted. Reinstalled them and MBT works! Only this time I am getting my 5.1 Dolby & DTS formats coming through as 2 channel PCM on my receiver.  I cant remember what I did when I  originally set up MBT to get Dolby & DTS working...

[Spaceboy 2573]

Bit streaming in lav audio settings

 

 

Sent from my iPhone using Tapatalk

Edited August 28, 2014 by Spaceboy

[TonyAdamson 1]

All ticked...

Edited August 28, 2014 by TonyAdamson

[deanhatescoffee 11]

I'm not at home so I can't remember the exact path but in MBT, go to Settings then Video Settings (something like that). Near the bottom, you'll see some audio options for 5.1 and 7.1 surround.

[TonyAdamson 1]

[TonyAdamson 1]

This you mean?

[deanhatescoffee 11]

A sad update - my "fix" doesn't work. I'm still having issues. I'm not getting an error upon logging into the app, but I get the error when I go to play anything - "There was an error processing the request." I don't know what else to do.

[Luke 42077]

can you find the mbt log under users\local app data. thanks.

[deanhatescoffee 11]

Luke, I sent you a log via PM.

[deanhatescoffee 11]

This might be a "dumb" solution but it seems like it's working for me.  I have my media saved on an external USB 3.0 hard drive.  I switched the drive from the USB 3.0 port to a USB 2.0 port and I haven't had a problem since (about 3 days).  Hope that helps someone else out.

[deanhatescoffee 11]

@@ernstgot Do you have your media on a portable / external drive? Is it plugged into a USB 3.0 port, by chance? That was the problem for me. As soon as I moved the drive to a USB 2.O port, I stopped having problems. It's worked flawlessly for me since I posted this "fix" on Sep 2, so it might be worth a shot.

[ernstgot 17]

I am getting this error now.  I have tried to do the "answer" to this and did not work.  I have attached my log file.

theater-63547695873.txt

[ernstgot 17]

I did but moved it to a ESATA port and that still didnt fix.

[deanhatescoffee 11]

Darn. Well, you're probably better off with it in the eSATA port anyway. Since I discovered my issues with USB 3.0, I've read a lot of articles and posts about 3.0's flakiness.