Xenon will not install

[politby 88]

Just returned after a long vacation to find Xenon has been released.

 

Unfortunately it refuses to install. I just get a blue screen with the message "Error installing".

 

Before installing from the plug-in catalog I made sure to clean out old DLLs and configuration files from the program data folder.

 

I am running the latest Media Browser beta version.

 

Any ideas?

 

Sent from my Nexus 4 using Tapatalk

Edited August 26, 2014 by politby

[ebr 16184]

Any ideas?

 

Not without a log...

[politby 88]

Figured you would say that... 

MBClassic-2682014d974c28b8e7f47338a688e09838865d1.log

[ebr 16184]

We got a 403 either trying to download the file from our server or trying to create the temp file to save it in.

 

So, either you have a firewall or something that is blocking our plug-in site or improper permissions on the temp folder for the current Windows user.

[politby 88]

Argh. Probably my Sophos UTM that's blocking the plugin site. It probably falls under some category that is blocked. Which sites should I put on the exceptions list?

 

Sent from my Nexus 4 using Tapatalk

[ebr 16184]

mb3admin.com

[politby 88]

Here's what the Sophos log file showed. Forgot I had set it to block .exe files... 

2014:08:27-10:36:41 utm httpproxy[5411]: id="0064" severity="info" sys="SecureWeb" sub="http" name="web request blocked, forbidden file extension detected" action="block" method="GET" srcip="192.168.2.13" dstip="104.28.22.116" user="" statuscode="403" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2701" request="0x8f20748" url="http://www.mb3admin.com/admin/service/packageFiles/Xenon.dll_1.0.0.7.exe" exceptions="" error="" authtime="0" dnstime="0" cattime="65789" avscantime="0" fullreqtime="33194984" device="0" auth="0" category="105" reputation="neutral" categoryname="Business" reason="extension" extension="exe" filename="Xenon.dll_1.0.0.7.exe"