new premiere account user

[MikeMedia 1]

Just got Emby up and running on Win10 working well internally. Having a problem connecting using Emby COnnect on IOS app. Not really certain which account username to use. I have tried the user account email address and password i used to purchase Premier and its not working. I have configured external access on emby server and port forwarding on router.  I can connect internally using internal ip and automatically logs me in using my server username. Is there a log i can send or any advice which user account i should be using. The error i get is incorrect username or password. thanks.

[Abobader 3464]

Hello MikeMedia,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4744]

Have you linked a user on your server to Emby Connect account? (Dashboard>Users>[Select user]>Fill up field "(Optional) Emby Connect username or email address">Save).

[Carlo 4561]

MikeMedia or the email address you setup for this forum would be what you want to use.

[shackbill 22]

@grimreaper76.. thats my bad i am helping him set this up and that's the step i missed. Thanks. 

[Luke 42081]

Are you all set now?

[MikeMedia 1]

ok i put the email address in the EMBY CONNECT box and SAVED. WHen it came back it had the username 'MikeMedia' so then tried to use that name (and also the email) and password but still doesn't connect just sends me back to the auth page on the iPhone.

Edited June 17, 2021 by MikeMedia

[Carlo 4561]

@MikeMedia on your Dashboard it will have a remote address listed as well as LAN address.
Can you PM me your remote address so I can give it a quick test to see if I get a login screen?

[MikeMedia 1]

PM Sent

[Carlo 4561]

Tested the WAN address and it's working just fine from my house so remote access is good.
MikeMedia would be what you want to have in the optional Emby Connect field.

Make sure you have "Allow remote connections to this Emby Server." enabled for this user in the profile tab.

Keep in mind you have a local username/password and then Emby Connect user of MikeMedia and password.  So don't confuse the two different passwords.

Are you trying the phone on WIFI or off WIFI through the cell network?  You may want to try it both ways.

[MikeMedia 1]

Yes we have allow remote connections see screenshot. and the pw SHOULD be the same for both.

[MikeMedia 1]

HEres the sign on screen and after i enter username i just go back to the select server screen

 

Oh..also, it works fine connecting local on wiFi but when i try to use it outside on cell only, thats when it fails/

 

 

[MikeMedia 1]

where would i change the password for emby connect account?

[Happy2Play 9783]

1 minute ago, MikeMedia said:

where would i change the password for emby connect account?

Right here as you are login in with it.  Your username at the top of the forum, click the dropdown list, Account settings-Password

or forgot passwork link

Forgot Password - Emby Community

But you are login in here so you shouldn't need to change anything.

[MikeMedia 1]

yup thats what i thought. i even double checked it in my browser password cache and i have the right one.

[MikeMedia 1]

ok we deleted and re-installed and is now connecting. thanks for the assistance. 

[Carlo 4561]

We knew you were close.

Thanks for the update.