The Emby Server needs to be updated. To download the latest version, please visit...

[dougw03 16]

Hello,

I am using the latest version of Emby client on Ipad Pro 2018 and cannot connect to my Emby Server running on Synology NAS. My Emby Server is v4.6.2 and does not say there are any updates available, however, when I try to connect from my iPad I get the following error: "The Emby Server needs to be updated. To download the latest version, please visit" followed by a link to emby.media. Any idea how to get around this? I am trying to download media before my flight tomorrow.

[Luke 42078]

Hi, what version of the Emby iOS app do you have?

[Luke 42078]

@dougw03 ?

[dougw03 16]

Sorry for the delay - was out of town for a family bereavement. I am on v2.0.8 emby iOS (ipadOS)

[Luke 42078]

Are you behind a VPN? I think this error message is being shown incorrectly and the actual problem is a network connection failure.

[dougw03 16]

This is on my LAN - no VPN on the network. On the same LAN, I am able to connect to my server from my Android phone without any issues.

[Luke 42078]

Hi, try entering the server address manually, but yes I can confirm this is the problem, that it's unable to connect and it's just showing you the wrong error message.

[dougw03 16]

Thanks. I can use the local address but cannot use my Remote (WAN) access address. I get an error saying that the server is unavailable. I can reach my server from the external address from my windows PC on the same LAN so I know the DDNS server is working. This is problematic for me when I am away from home since I don't have a static IP address. Are you able to confirm this is also a problem?

[Luke 42078]

No I don't think there is a general problem, I think there is just a problem in your case, so we need to hunt down what that might be.

Are you using https for the remote address?

[pwhodges 2012]

It could be that the router will do loopback on a wired connection (is your desktop wired) but not on a wireless connection.  Have you tried the iPad without wireless enabled, so it accesses the network from the external cellphone network?

Paul

[dougw03 16]

9 minutes ago, Luke said:

No I don't think there is a general problem, I think there is just a problem in your case, so we need to hunt down what that might be.

Are you using https for the remote address?

I am using http for my address

[dougw03 16]

4 hours ago, pwhodges said:

It could be that the router will do loopback on a wired connection (is your desktop wired) but not on a wireless connection.  Have you tried the iPad without wireless enabled, so it accesses the network from the external cellphone network?

Paul

My server is a NAS connected to my router via ethernet. My phone (android) and PC (windows) are both connected via wifi and do not have any issues with accessing the server via the remote address 

[dougw03 16]

@Luke any other ideas what could be causing this issue?

[Luke 42078]

Can you please attach the emby server log from when you tried to connect with iOS? I'm not sure it's going to tell us much but it's worth checking. Thanks.

[Luke 42078]

@dougw03

The app needs local network permission. You may have inadvertently restricted this:

https://support.apple.com/en-us/HT211870

[dougw03 16]

4 hours ago, Luke said:

@dougw03

The app needs local network permission. You may have inadvertently restricted this:

https://support.apple.com/en-us/HT211870

Thanks Luke. The problem seems to have went away by itself (perhaps with one of the latest updates). I'll mark this as answered.

[Luke 42078]

Thanks for the feedback.