Missing folder contents- Show is in library, with no content visible

[Chiefmas 40]

So I'm having the "missing some stuff" problem. The library is not nested. Another show, in the same folder is working just fine. I don't see how it's permissions either, Plex is picking the same set of folders up without issue, and they both run under the same account. It just doesn't seem to be able to recognize the existence of anything in the folder. I've tried re-scanning the library, and refreshing the metadata on the show. No change.

Ideas?

Thanks!

 

[Happy2Play 9782]

Can you go over a specific example.

If one shows up and another does not from the same library, then maybe it is being identified as something else.

[Chiefmas 40]

3 hours ago, Happy2Play said:

Can you go over a specific example.

If one shows up and another does not from the same library, then maybe it is being identified as something else.

I have Castle and Brave New World under a TV folder in their own folders (so \TV\Castle and \TV\Brave New World). They both show up in the library, but Castle has no seasons, and no episodes under it, just the top level entry for Castle, like it's a place holder, waiting for episodes, but they are all there, Emby just isn't seeing/presenting them, almost like they've been filtered, but I don't know how I did that, if that's the case. Brave New World is fine. Plex, sees both and presents both.

Thanks!

 

[Guest]

I have seen this behavior in the past as well on 4.5.4.0.. Dealing with a new library not for sure if it will do it again.. will check.

[Guest]

Have you ever deleted this from your library before? That is what I had done before... It did not replicate the problem this time around.. but like I mentioned above I had wiped out my entire installation, files, and reinstalled fresh. redoing it all from scratch wasn't ready to add it yet it still shows up. Before I couldn't get it to show up for anything.

[Chiefmas 40]

26 minutes ago, Hxemby001 said:

Have you ever deleted this from your library before? That is what I had done before... It did not replicate the problem this time around.. but like I mentioned above I had wiped out my entire installation, files, and reinstalled fresh. redoing it all from scratch wasn't ready to add it yet it still shows up. Before I couldn't get it to show up for anything.

I don't think I've deleted it. My Emby install is relatively new compared to my Plex one. I had considered moving the folders out, waiting for Emby to notice, and then moving them back, but I want to see if there's something less drastic before I got to that level.

[Luke 42080]

What Emby libraries did you create, and what folder paths did you add to each one?

[Chiefmas 40]

1 hour ago, Luke said:

What Emby libraries did you create, and what folder paths did you add to each one?

It's a single TV library. I add everything via UNC network paths for abstraction purposes. The path is the folder that the show folders are in, i.e. \\server.domain.local\share\TV  the configuration doesn't seem wrong as most things are there as expected, but now that I'm looking, I see other shows that have the same issue. There's an entry in the library, but no seasons/shows. The individual folder structure is "showname\season\episode"

I currently have 2 different file servers (one is actually the same machine hosting Emby, but folders are still mounted via UNC path, not drive letters, and a separate file server), a total of 6 folders added from the root level of the share: I separate things into ongoing vs concluded, plus a few other things that I am migrating out of. No individual show folder is directly added to the library though, if that's what you are looking for, so more explicitly the added folders are like:

\\fs1\shareroot\TV
\\fs1\shareroot\TV_Concluded
\\fs2\shareroot\TV
\\fs2\shareroot\TV_Concluded

One of the shows I've found doing this is on one server, and the other is on the other. Both are shows that are complete/ended, I haven't gone through the entire library yet to determine if there's more than the two, I just happened to find the second show as soon as I started looking, before replying. Content is all present, and plays fine, directly from the shares, and through Plex. Emby seems to know it's there (there's the entry in the library), it just doesn't present any of the seasons/shows to play.

 

Edited March 25, 2021 by Chiefmas
correction to info

[Chiefmas 40]

Ok, I went through the library and found a total of 13 shows that Emby is doing this with. Correction to my earlier statement, all the shows are hosted on the dedicated file server, not on the share that is being presented by the emby host (Confused myself I suppose, 2 shows with similar names).

[Chiefmas 40]

I just tried a test, I moved one of the folders that Emby isn't presenting properly out of the directory that Emby has added. I waited for Emby to remove the show from the library, which happened quickly (folder monitoring is enabled). I then moved the show back. The show got re-added to the library, with the same issue, no seasons, no episodes. 

[Carlo 4561]

Hi,

Can you show us what this show looks like on disc with a screen shot?

[Chiefmas 40]

5 hours ago, cayars said:

Hi,

Can you show us what this show looks like on disc with a screen shot?

Sure...you didn't say if you want files listed or not, are you just interested in the layout?

Hopefully this makes sense, tree does display things a little oddly IMO. Anyway, tree from the Castle folder is one of the ones not having content shown.

Folder added to the library is \\fs2\poolroot\TV.Concluded

And as an example of file layout, here's one with files expanded in the first folder shown

[Carlo 4561]

Can you now show us what it looks like in Emby web?

[Chiefmas 40]

44 minutes ago, cayars said:

Can you now show us what it looks like in Emby web?

[Happy2Play 9782]

Are the episodes searchable? If they are, can you navigate via the links in the episode to Season and Series?

Or display via Episodes tab.

But this almost sounds like a database issue.

Edited March 26, 2021 by Happy2Play

[Carlo 4561]

From admin console what does this look like if you drill down in the Metadata

admin Metadata Manager under Advanced menu on the left.

[Chiefmas 40]

5 hours ago, Happy2Play said:

Are the episodes searchable? If they are, can you navigate via the links in the episode to Season and Series?

I didn't do an exhaustive search, but I am able to find episodes via search. If I try to play them back, I get an error:

Quote

No compatible streams are currently available. Please try again later or contact your system administrator for details.

 

5 hours ago, cayars said:

From admin console what does this look like if you drill down in the Metadata

admin Metadata Manager under Advanced menu on the left.

In the metadat manager, only of the top level entry for the show (Castle, for instance) is visible. It does not show seasons or episodes under it, like other shows do.

 

[Happy2Play 9782]

Can you post a server log.  I am guessing a permissions issue.

[Chiefmas 40]

24 minutes ago, Happy2Play said:

Can you post a server log.  I am guessing a permissions issue.

I can, it'll take a little to obfuscate pieces of the log, if there's not some place I can put it that's of limited access, I'm not really comfortable with just posting a server log here as is. But I doubt it's a permissions issue. I'm logged in as the user that Emby runs as, and it is able to access all the files. I double checked it as well, I compared the permissions on the show folder, and one of the content files and compared them against an adjacent folder that everything is presenting fine from, and they are identical. I also checked the file server, and verified connections from that server are all coming in as the same user.

Although I haven't done so, I could re-enable inheritance and reset the permissions for the entire tree and everything in it, but as I noted earlier, Plex is also running under this same user context (literally from the same desktop session) and it is not having any access troubles to the same set of files. So it seems really unlikely to me to be a permissions issue. I agree it does _look_ like behavior that would be expected if the folder permissions are correct and the file permissions are not, but it doesn't make sense compared to what I'm seeing from other things in the same folder.

 

 

[Happy2Play 9782]

You can pm the log if you prefer, depending on who you pm additional devs may be added.

[Chiefmas 40]

Well, the issue seems resolved now. I re-applied the permissions to all the child objects- I didn't make any changes, just told Windows to re-apply them to all the child objects. They don't look any different then they did before I did it, but I guess the next time Emby went in and re-freshed, it was able to access things. It's very strange, since Plex and me accessing the files through Explorer had no issues, only Emby did.

So it was kind of a permissions problem I guess? Anyway, it seems resolved now, even though it makes zero sense to me that there was a problem in the first place. All of the folders that were affected look like they are fine now.

Thanks for the assist!

 

[Happy2Play 9782]

Thanks for the update, but yes for some reason Emby is a lot more difficult then the other guys with permissions quirks.