Auto Organize not using TVDB as Meta source

[travisms 1]

Hi All,

Auto Organize does not seem to be using TVDB as a meta source even though it is set with the highest priority and the TVDB and Auto Organize plugin are at the latest version.

When looking through the logs, Auto Organize only seems to check omdb to see if the show exits:

 

2021-03-16 11:34:20.014 Info App: Sorting file I:\Series Auto Organize\The Skid Factory S15E09 - Cummins Patrol EP9.mp4
2021-03-16 11:34:20.019 Debug App: Extracted information from I:\Series Auto Organize\The Skid Factory S15E09 - Cummins Patrol EP9.mp4. Series name The Skid Factory, Season 15, Episode 9
2021-03-16 11:34:20.054 Info Server: http/1.1 GET http://192.168.1.3:8096/emby/Library/FileOrganization?StartIndex=0&Limit=50&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=9ed92a20-9650-4066-b43f-26041e39f7c2&X-Emby-Client-Version=4.5.4.0. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36
2021-03-16 11:34:20.055 Info Server: http/1.1 Response 200 to 192.168.1.1. Time: 2ms. http://192.168.1.3:8096/emby/Library/FileOrganization?StartIndex=0&Limit=50&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome&X-Emby-Device-Id=9ed92a20-9650-4066-b43f-26041e39f7c2&X-Emby-Client-Version=4.5.4.0
2021-03-16 11:34:20.078 Info HttpClient: GET https://private.omdbapi.com?apikey=fe53f97e&plot=full&r=json&i=&Episode=9&Season=15
2021-03-16 11:34:20.332 Warn App: No provider metadata found for The Skid Factory season 15 episode 9

 

Any idea what could be wrong or what I can attempt to get Auto Organize to check TVDB ?

embyserver.txt

[Abobader 3464]

Hello travisms,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42080]

Hi, the tvdb data for that series is probably just cached already in emby server, but yes it will go by your library settings.

[travisms 1]

2 hours ago, Luke said:

Hi, the tvdb data for that series is probably just cached already in emby server, but yes it will go by your library settings.

Hi Luke,

This is happening with every series that only exists on TVDB and not on any other provider - it does not find the metadata. I checked and the shows data is definitely on TVDB.

 

It is as if Auto Organize is not attempting to use TVDB at all as a provider - if I deselect all others and only keep TVDB selected as the provider then no shows organize.

My troubleshooting so far has been to reinstall the TVDB plugin,  change DNS servers on the Emby server to bypass any DNS blockers, downgrade and upgrade TVDB as well as check for the Anime plugin but no luck unfortunately.  Anything I am perhaps missing ?

 

If I try and manually assign it it shows me Error: Null.

2021-03-16 17:44:32.197 Warn App: No provider metadata found for The Skid Factory season 15 episode 14
2021-03-16 17:44:32.202 Error Server: Error processing request
	*** Error Report ***
	Version: 4.5.4.0
	Command line: C:\Users\Emby\AppData\Roaming\Emby-Server\system\EmbyServer.dll -service
	Operating system: Microsoft Windows 10.0.18363
	Framework: .NET Core 3.1.9
	OS/Process: x64/x64
	Runtime: C:/Users/Emby/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: C:\Users\Emby\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Emby\Travis\AppData\Roaming\Emby-Server\system
	System.Exception: System.Exception: No provider metadata found for The Skid Factory season 15 episode 14
	   at Emby.AutoOrganize.Core.FileOrganizationService.PerformOrganization(EpisodeFileOrganizationRequest request)
	Source: Emby.AutoOrganize
	TargetSite: Void MoveNext()

 

[Luke 42080]

Quote

It is as if Auto Organize is not attempting to use TVDB at all as a provider - if I deselect all others and only keep TVDB selected as the provider then no shows organize.

Can you try deleting this folder and then see if that helps?

C:\Users\Emby\AppData\Roaming\Emby-Server\programdata\cache\tvdb

[travisms 1]

4 hours ago, Luke said:

Can you try deleting this folder and then see if that helps?

C:\Users\Emby\AppData\Roaming\Emby-Server\programdata\cache\tvdb

That worked, thanks!

[Luke 42080]

Thanks for the feedback.