Unable to connect Externally (outside local Network)

[advarito 0]

Good night fellas.

I´m not the greates informatic expert, so please be patient with me. I have followed all the steps provided by the Emby connection guide.

The server works amazing on local network, but I am completely unable to make work the External connections. I am using both my phone whithout wifi (on 4G+) and the http://www.canyouseeme.org/ webpage.

When trying to connect, I get an error, page was not found. 

On http://www.canyouseeme.org/, the message says: Error: I could not see your service on xx.xx.xx.xxx on port (8096) Reason: Connection timed out

I already forwarded the ports on my router and added the inbound connections to the windows firewall.

Maybe I am missing a basic step or my router is a bit weird, the model is Sagemcom fast 5657, seems like is a special model made for the internet company here in Spain, so very little information is online about it. This is the main Router with optic fiber, and the computer with the server is connected by cable.

Any help that you can tell me will be very much appreciate it, so I look forward to read any new instructions.

If you need more information or pictures, no problem no provide them.

Thank you before hand.

 

Edited February 5, 2021 by advarito

[Abobader 3464]

Hello advarito,

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42080]

@cayars

[Carlo 4561]

Hi, your port forwarding looks good ok but only TCP needs forwarding.

Does the IP shown in the dashboard for the remote IP (your wan IP) the same as what canyouseeme.org shows?

If you run a tracert to 8.8.8.8 does it show any 10.x or 192.x  IP as the 2nd or 3rd listing?

[advarito 0]

44 minutes ago, cayars said:

Hi, your port forwarding looks good ok but only TCP needs forwarding.

Does the IP shown in the dashboard for the remote IP (your wan IP) the same as what canyouseeme.org shows?

If you run a tracert to 8.8.8.8 does it show any 10.x or 192.x  IP as the 2nd or 3rd listing?

Changed to only TCP Forwarding.

Yes, the IP is the same. In fact, canyouseeme.org automatically recognizes the public IP and does not allow me to change it.

Yes it does show those ip on 2nd and 3rd 

I have to add that my DNS, both router and PC are change to 1.1.1.1 and 1.0.0.1 of cloudflare. Should I change it to google´s?

Thank you

[Carlo 4561]

Hops 3 & 4 using the 10.x range show that your ISP is using private IPs which are NOT routable to the outside Internet.

These address ranges are used for CGNAT (Carrier Grade Network Address Translation).  This is basically the same thing your router does with NAT only on a much larger scale.

What  you will need to do is contact your ISP and ask for a Static IP with a real Internet IP address that is routable.  Almost all ISPs will give you this when asked but might charge a couple bucks for it.

Once you have a routable IP address (reboot router) your current setup should work!

[advarito 0]

Thank you very much for your replies.

I have contacted my ISP, and even they don´t really know hot to enable a static IP.

Anyway, in my country is rather very expensive, and mostly for professionals and business.

Is there any way to access Emby externally with a dynamic IP? I mean because it is was 98% of my country has, and creating and joining private servers from different software like games has not been a issue, if you know what a I mean. If private servers from games like Minecraft can be created and used externally with Dynamic IP adresses, isn´t there a way to also do it with Emby?

I am asking basically because if the answer is no, then there is no hope for my case.

Thank you

[Carlo 4561]

Games like minecraft open a tunnel from your lan to a central set of servers where info is exchanged.   There is no central server for Emby as it's a client/server type relationship where each client connects directly to your server.

The only other way to setup something like this is to run a FULL TIME VPN service such as PIA with port forwarding (not all VPNs support this).

What this will do is allow you to use the public IP of the VPN server for Emby use.

Take a look at different VPN services available in your area (you want servers near you, not on different continents) and see which ones offer "port forwarding".

Feel free to check in with us on any that you find for recommendations on which one to use or help with the setup.

[advarito 0]

I understand, could this proble be fixed by a DynDNS?

There are some free open source like DuckDNS etc. Would this work?

[pwhodges 2012]

1 hour ago, advarito said:

I understand, could this problem be fixed by a DynDNS?

No, because the problem is not that your external address changes, but that there is no port forwarding through the cgNAT inside your ISP.  You can set up port forwarding through your own NAT, in the router, but this is not going to happen in the ISP's network unless you can negotiate a fixed address (and the port forwarding) with them.

Paul

[advarito 0]

2 hours ago, pwhodges said:

No, because the problem is not that your external address changes, but that there is no port forwarding through the cgNAT inside your ISP.  You can set up port forwarding through your own NAT, in the router, but this is not going to happen in the ISP's network unless you can negotiate a fixed address (and the port forwarding) with them.

Paul

Alright, thank you all for your support.

Sadly for me seems like right now there is no solution to it for me.

[pwhodges 2012]

Well, as mentioned, a VPN service with the right facilities would do it.  Most that operate as a service are not free, but Zerotier is free software for personal use that does much the same; but it requires a fair bit of setup, and a client on the device connecting in (which in effect joins your network wherever it is) - so it depends how techie you can get.  I've not used it, but there has been a recommendation recently in this forum.

Paul

[Carlo 4561]

PIA works but you want to check to see if they have servers near you which I think is important.  The closer the server is to you the better (typically) for this purpose.

But a VPN service like this will typically run $3 to $6 a month, give or take and be easy to use.  

[advarito 0]

2 hours ago, pwhodges said:

Well, as mentioned, a VPN service with the right facilities would do it.  Most that operate as a service are not free, but Zerotier is free software for personal use that does much the same; but it requires a fair bit of setup, and a client on the device connecting in (which in effect joins your network wherever it is) - so it depends how techie you can get.  I've not used it, but there has been a recommendation recently in this forum.

Paul

Zerotier has the disadvantage as said in the forum, it doesn´t have support for all platforms, like smart tvs etc.

Nonetheless, the VPN could work, is it possible to do it with OpenVPN? what I can find it´s rather confusing for my level and not even sure that it is what I am looking for.

Thanks