Subtitle issues with .ass format.

[Monkrocker 2]

Hello.  I am having an issue with .ass subtitles on the Emby Roku app.  It is the latest version in the Roku app store:  Version 4.0, Build 4.

I am streaming directly from a server on my local wired network.  Server version is: 4.5.4.0

I don't believe I have encountered a file with this subtitle format before.  Everything up until now has been ripped and encoded by me, and these were from a friend who also wanted to put his media on my server.  The problem is this:  subtitles for things like signs/menus/etc don't show up correctly.  They instead rapidly repeat over and over while the sign is on the screen.  This means you can't catch the translation of any dialog being said as it scrolls away too quickly to catch.  Sometimes there will be several full screen's worth of what look like coordinates?  I assume it's positioning/style info for whatever subtitle block.  

I have attached 2 videos showing the problem.  The first is from the Emby web app and displays the subs correctly.  The 2nd is the Roku version, same scene.  Keep an eye on the menu board at top right. 

My Emby connect username is:  Monkrocker

I enabled Debug options on the Roku app shortly before filming that clip.  If I understood the knowledge base correctly, this means it will send logs directly to you?  I have attached the latest log from the server, as well. 

Thanks in advance.

 

 

embyserver-63733793556.txt

Edited February 1, 2021 by Monkrocker

[ebr 16169]

Hi.  There is an option in the app settings to burn these in for proper formatting.  Set that to "Yes".

[Monkrocker 2]

39 minutes ago, ebr said:

Hi.  There is an option in the app settings to burn these in for proper formatting.  Set that to "Yes".

Boom.  You are both a gentleman and a scholar, sir.  

[plittlefield 56]

Where is this setting in the Emby app and what do I need to set on my Roku for as well?

[Luke 42077]

1 hour ago, plittlefield said:

Where is this setting in the Emby app and what do I need to set on my Roku for as well?

Hi, it should be in the app playback settings.

[speechles 2055]

[plittlefield 56]

Turned on but nada, nothing.

 So, I’ll go back to my script for extraction and conversion to SRT in a separate file.

Unless a Roku expert can chime in?

[plittlefield 56]

Oh, here is the info from the Admin …

… it shows burning in but nothing is on the screen.

 Over to you guys!

 

Edited October 1, 2024 by plittlefield

[ebr 16169]

Hi.  Please provide the ffmpeg log from that session.

[plittlefield 56]

Here you go

 

ffmpeg-transcode-61b77653-1e58-4f56-b7e0-84b5d5e9c0cb_1.txt

[plittlefield 56]

FYI ...

On my Roku (which is this one) I have Accessibility > Subtitles > Off Always set.

If I play a video on Emby and choose an external SRT file, it works perfectly.

[pwhodges 2012]

52 minutes ago, plittlefield said:

On my Roku (which is this one) I have Accessibility > Subtitles > Off Always set.

I set that to On Always (for my wife), but it gets reset back to Off every few days - it's really annoying!

Paul

[ebr 16169]

I think I'll need @softworkzhelp determining why the subs aren't burning in from that ffmpeg log.  Perhaps a font issue...?

[plittlefield 56]

Thanks.

In the meantime, I have configured Bazarr to do the work for me.

I'd rather not be burning in anything really.