Unable to connect to emby server outside home network

[MRKachhia 2]

I am unable to connect to emby server outside home network. 

Server is on and even when I am trying to connect inside home using mobile data, I am not able to connect.

I have tried to ping 86.x.x.x and it's also failing. 

Please help me.

 

@@cayars

Edited April 2, 2020 by Happy2Play
removed external ip

[Luke 42080]

Hi there, I would suggest checking out our Connection Troubleshooter:

https://support.emby.media/support/solutions/articles/44001849007-connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[Carlo 4561]

Have you configured your router for port forwarding the required ports?

[Happy2Play 9782]

What issues are you having as the Emby port is open on the ip and your logging page is accessible.

[MRKachhia 2]

Thanks to all for your reply. I added the port in port forwarding of my virgin router and issue resolved. 

[Carlo 4561]

Glad you got it worked out!