No poster downloads and missing movies/drives

[Nightshiver 1]

Just started with emby and a fresh install. I have three hdd's with movies on them and linked them all to "Movies", however emby is only seeing movies in my I: drive and not the other two.

 

1. The three drives ("folders" as emby sees it)
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2. Going into the only folder where emby actually detects movies, no posters get downloaded.
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3. The other two folders in the UI are blank when visited.
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4. Settings (with advanced toggled on)
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   2. 
   3. 

Logs have also been attached.

embyserver-63720545039.txt

embyserver.txt

[Luke 42080]

Hi there, what is your  movie folder organization and naming like? Can you please go over an example? Thanks.

[Nightshiver 1]

There are no folders. I only have straight MKV files at the base of each drive. They look like this:

 

Emby correctly saw and indexed one harddrive, but as above, is somehow not seeing the other two. All three drives are identical in layout, there are no folders in any of them (Just in case it matters, Plex has not had an issue with this format). Although this doesn't explain why even the one HDD that was detected isn't getting any movie poster metadata. If I attempt to manually "Identify" a movie and search on the movie title, the search completes with a blank page/no results.

Edited March 23, 2020 by Nightshiver

[Nightshiver 1]

I'd really like to get to use Emby but this is game breaking. There's also no metadata at all that's downloaded for the movies. Oddly enough, TV shows download metadata/posters just fine, it's only the movies that aren't working.

[arrbee99 1817]

Dumb question, random thought from unknowledgeable person, your drives aren't read only or anything like that ?

[Nightshiver 1]

Nope. I've managed to partially solve this issue, I put all the movies in a folder called "Movies" at the root of the drive, although I shouldn't have to do this to get them detected. Still not getting any metadata/poster matches.

[PenkethBoy 2068]

create a sub folder and put a couple of movies into it - if emby finds then.....

 

it looks like your movies are in the root directory of the drive - iIRC this has caused problems in the past

 

[edit too late again]

 

Luke would have to confirm if its supported or not

Edited March 23, 2020 by PenkethBoy

[Nightshiver 1]

You were probably writing this before I posted my response, but I did that but there still are no metadata matching/posters.

[arrbee99 1817]

Might be worth experimenting with putting, say half a dozen movies, in their own individual folders and seeing what happens. Might help, might not. I've occasionally seen people comment about what a chore it is and later say how much better everything is organised now.

[Happy2Play 9782]

To me there is something odd with this installation.

why is it looking at a .html as a folder?

	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Bioha\AppData\Roaming\Emby-Server\system\dashboard-ui\index.html\modules\themes\logowhite.png'.

Also external connections are timing out.  So without outbound connections this will continue to happen.  Do you use a vpn or proxy?

2020-03-23 08:17:29.260 Error HttpClient: Connection to https://connect.emby.media/service/Servers timed out

2020-03-23 08:24:24.372 Error HttpClient: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out

2020-03-23 08:29:06.995 Error HttpClient: Connection to https://api.themoviedb.org/3/find/tt2560140?api_key=f6bd687ffa63cd282b6ff2c6877f2669&external_source=imdb_id timed out

[Nightshiver 1]

No clue about the .html, I haven't done anything after the default install other than add the sources (and the other things described in this thread for troubleshooting). I do not use a VPN or a proxy. My internet is AT&T fiber (1gigabit) and uses their modem, the BGW210. Don't have anything setup in that for vpn/proxy either.

 

Only thing I could think of for the HTML thing is that Emby doesn't create, for some reason, an install folder in C:\Program Files\ which I would have expected it to. Instead, it's living completely out of the AppData folder.

Edited March 23, 2020 by Nightshiver

[Happy2Play 9782]

No clue about the .html, I haven't done anything after the default install other than add the sources (and the other things described in this thread for troubleshooting). I do not use a VPN or a proxy. My internet is AT&T fiber (1gigabit) and uses their modem, the BGW210. Don't have anything setup in that for vpn/proxy either.

 

Only thing I could think of for the HTML thing is that Emby doesn't create, for some reason, an install folder in C:\Program Files\ which I would have expected it to. Instead, it's living completely out of the AppData folder.

Emby lives in appdata unless you do a portable install, that is totally normal.  But something on your system is block Emby connections.  So Emby can not communicate with the outside world.

[Nightshiver 1]

Unfortunately that's not very helpful. I don't have any software based security or hardware, Emby and anything related to it is allowed through the Windows firewall, both public and private, as well as the port, and I've turned off all security on the modem/router combo. Why is it only the movie section that is affected? If my install somehow can't communicate out, how did the TV section update just fine?

 

I can manually visit the above sites in my browser. A timeout could mean either a problem locally or on the server side. I also know it can't be an issue with just themoviedb, Plex runs just fine and I have that as the primary/only source for metadata.

Edited March 24, 2020 by Nightshiver

[Happy2Play 9782]

Yes it is odd that TVDB connections worked but connection to Emby admin server and TMDB are failing.  All I could suggest is restarting the machine.  But clearly something is blocking some communication.

 

Can you manually open the timed out urls?

https://www.mb3admin.com/admin/service/EmbyPackages.json

https://api.themoviedb.org/3/find/tt2560140?api_key=f6bd687ffa63cd282b6ff2c6877f2669&external_source=imdb_id

Edited March 24, 2020 by Happy2Play

[Nightshiver 1]

Yes. First link gives the JSON/Raw Data/Headers options to go through all the json data, same for the second link, which gives data for Attack on Titan. I've restarted the server and my computer several times, no effect.

Edited March 24, 2020 by Nightshiver

[Happy2Play 9782]

All I can currently suggest is restarting the system, try to refresh or identity a movie and post another server log if the same things happens.

[Nightshiver 1]

Found out the issue. So apparently, even though I had all firewall feature and packet filtering turned off on my modem, it was still somehow causing a comm's issue. I manually forwarded the ports 8096 & 8920 and restarted and now it can index properly. (This was also after turning windows firewall on/off to make sure it wasn't that)

Edited March 24, 2020 by Nightshiver

[Happy2Play 9782]

Glad you were able to figure out the issue.

[Luke 42080]

Well done!