MB Supporter key not working

[holeysockman 1]

Hi

 

I have been running MB3 for some time now using a supporter key and a few premium features, today I purchased a new feature using a different email, got the different supporter key and went to link the two. Only now neither key works  on top of this if I try and use the retrieve key link I get " There was an error processing your request "

 

Excerpt from log below

 

 

2014-06-16 20:52:20.7006 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:20.7556 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:20.9046 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:21.1556 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:21.4056 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:21.6446 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:21.8256 Info - App: HttpClientManager POST: http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:40.7167 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:40.7237 Error - SecurityManager: Error checking registration status of MBIntros

2014-06-16 20:52:40.7777 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:40.7777 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:40.7777 Error - SecurityManager: Error checking registration status of MBSupporter

2014-06-16 20:52:40.7867 Error - SecurityManager: Error checking registration status of MBPlus

2014-06-16 20:52:40.9967 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:40.9967 Error - SecurityManager: Error checking registration status of moviethemesongs

2014-06-16 20:52:41.2457 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:41.2517 Error - SecurityManager: Error checking registration status of moviethemesongs

2014-06-16 20:52:41.2517 Info - App: Movie Theme Songs (version 1.1.0.9) | Registration Status - Registered?: False | Is in Trial : False  | Registration Is Valid : False 

2014-06-16 20:52:41.4807 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:41.4857 Error - SecurityManager: Error checking registration status of themesongs

2014-06-16 20:52:41.7298 Error - App: Error getting response from http://www.mb3admin.com/admin/service/registration/validate

2014-06-16 20:52:41.7358 Error - SecurityManager: Error checking registration status of themesongs

2014-06-16 20:52:41.7358 Info - App: TV Theme Songs Registration Status - Registered?: False | Is in Trial : False  | Registration Is Valid : False 

 

[techywarrior 689]

Send ebr a PM with the main email address and the new one you used. If you want to use the new one explain that.

 

FYI. Always use the same (original) email address for purchases or you run into issues like this.

[holeysockman 1]

Thanks, done