Problem with server recognizing a series.

[Turosian 5]

I have a show, Shomin Sample, which is set up with a very standard naming convention.  Season 1 has 12 episodes and there are six specials I have.  Naming is very standard:

 

Shomin Sample

Season 1

Shomin Sample - S01E01 [bD][720p-AAC][29C256FC].mkv

...

Shomin Sample - S01E12 [bD][720p-AAC][59653165].mkv

Specials

01 - Shomin Sample - SP 01 [bD][720p-AAC][bC80CB8E].mkv

...

06 - Shomin Sample - SP 06 [bD][720p-AAC][8D1754D0].mkv

 

Nothing special about this series.  I've named dozens of them exactly the same.  However, when the scraper runs, it only detects episodes 1, 2, 3, 6, 12 in Season 1, and none of the Specials.  I am using "thetvdb.com" as the top Series Metadata Downloader and Episode Metadata Downloader, with AniDB as the top Season Metadata Downloader.

 

I was wondering if there might be some corruption in here, so I made a copy of the "Shomin Sample" folder on my media server and then used the Metadata Manager to delete the series.  Once that was done and a refresh had finished on that library, I added the copy back and let it be found again...same problem.  Not sure what else to do.  Suggestions?

[Luke 42081]

Hi, what do you mean by detects? How are you determining that?

[Turosian 5]

I'm determining that by what the client sees.  Web/Roku/Android clients all see only 5 episodes in season 1 and none in specials.  Same with Metadata Manager.  I've attached a screenshot from Metadata Manager.

 

 

Edited December 23, 2019 by Turosian

[Luke 42081]

Can you show the complete contents of the season 1 folder? thanks.

[ebr 16185]

The problem is the name, no?  As it contains the word "sample"...

[Turosian 5]

That was the issue, apparently.  Renaming from "Shomin Sample" to "SS" allowed all files to be recognized.  Still doesn't 100% explain why 5 of the files *were* recognized even with the "Sample" keyword though.  Here's the full contents of the directories (before renaming) for analysis in case anyone still cares now that it is working for me:

 

Shomin Sample

Season 1

Shomin Sample - S01E01 [bD][720p-AAC][29C256FC].mkv

Shomin Sample - S01E02 [bD][720p-AAC][22764915].mkv

Shomin Sample - S01E03 [bD][720p-AAC][33211DF9].mkv

Shomin Sample - S01E04 [bD][720p-AAC][9F565876].mkv

Shomin Sample - S01E05 [bD][720p-AAC][A7D4C17F].mkv

Shomin Sample - S01E06 [bD][720p-AAC][5759C02C].mkv

Shomin Sample - S01E07 [bD][720p-AAC][F0D1D40D].mkv

Shomin Sample - S01E08 [bD][720p-AAC][6095C22F].mkv

Shomin Sample - S01E09 [bD][720p-AAC][26822CBA].mkv

Shomin Sample - S01E10 [bD][720p-AAC][b0539102].mkv

Shomin Sample - S01E11 [bD][720p-AAC][0F2D0CAA].mkv

Shomin Sample - S01E12 [bD][720p-AAC][59653165].mkv

Specials

01 - Shomin Sample - SP 01 [bD][720p-AAC][bC80CB8E].mkv

02 - Shomin Sample - SP 02 [bD][720p-AAC][6DDE39B5].mkv

03 - Shomin Sample - SP 03 [bD][720p-AAC][318FC530].mkv

04 - Shomin Sample - SP 04 [bD][720p-AAC][DF4EC1AD].mkv

05 - Shomin Sample - SP 05 [bD][720p-AAC][3B548844].mkv

06 - Shomin Sample - SP 06 [bD][720p-AAC][8D1754D0].mkv

[Luke 42081]

Thanks for the feedback. I completely forgot about the sample keyword, which is sort of reserved, although we should improve this.

[Luke 42081]

Are any of those episode files really small? That's why they're being ignored. The system will ignore files over a certain size containing the word sample in the file name.

[Turosian 5]

The specials are between 34,150 KB and 79,298 KB.  The actual episodes are between 261,079 KB and 380,062 KB, but the 5 which were recognized were the 5 largest, with the smallest recognized being 320,142 KB and the largest not recognized being 293,582 KB, so maybe the line is between those two?

[Happy2Play 9783]

Each library options.xml has "SampleIgnoreSize", so it looks like 300MB..

<SampleIgnoreSize>314572800</SampleIgnoreSize>

Seem to me it should be around 30 to 40MB for samples though.

Edited December 24, 2019 by Happy2Play

[Turosian 5]

Is there documentation on where Emby keeps all of its files?  If so, can someone give me a pointer?

 

Thanks,

[Luke 42081]

@@Turosian do you mean config files?

[Turosian 5]

@@Luke I think that's what I mean.  I know where all my media files are kept, so I'm talking about information about the install and my created libraries as well as anything else Emby downloads for its own use, like media art/descriptions/etc.  Not sure if Emby keeps that in config/ini files, in a database format, or in the registry.

[Luke 42081]

We haven't documented all of this, sorry. The config file setting previously mentioned is actually very new and hasn't made it into the UI yet, but I imagine it eventually will.

[Turosian 5]

Ok.  Undocumented is fine.  Can you give me a general idea of if we're talking about files in subdirectories, or databases or registry settings?  And maybe a pointer to what directory I can find this stuff in?  I don't mind a little forensic excavation. 

[Luke 42081]

The directory is the server's program data folder, then root then default, then what happy2play said in post #10:https://emby.media/community/index.php?/topic/80699-problem-with-server-recognizing-a-series/&do=findComment&comment=823097

 

Let us know if this helps. Thanks.

[Turosian 5]

I'm running Emby on Windows 7 right now, so I don't think it matches what you suggested, and I don't see any paths in post #10 above.  My Start Menu shortcut to EmbyServer.exe has the following path:

 

C:\Users\MyUser\AppData\Roaming\Emby-Server\system\EmbyServer.exe

 

Moving upwards in that tree, I have 3 folders which look to be Emby related in the C:\Users\MyUser\AppData\Roaming folder:

 

Emby Tray (1 file)

Emby-InstallLogs (1 file)

Emby-Server (lots of files)

 

If I can assume that all of Emby's files are in these folders, then I think I've got everything I need to start diggin, unless there is somewhere else I might need to look...

 

Thanks very much for all the assistance.

[Luke 42081]

Right, under the server's program data folder, which is printed near the top of the server log file.