Invalid user ID or Password

[Misinthe 46]

Hey everyone, I just set up a Fire Stick on my son's TV and after I log into the server and I try to select user, it keeps saying Invalid User ID Or Password, anyone know why? Thank you for your time.

[Misinthe 46]

@@Happy2Play

 

Could you move this thread to the appropriate section, thanks

Thank you, Amazon Alexa was the closest I could find to a Fire TV.

[Misinthe 46]

if you just want to recreate your post... or just wait.

 

Here is the link.

https://emby.media/community/index.php?/forum/147-android-tv-fire-tv/

I'll just remake it. Thank you for your help.

[Angelblue05 4132]

Nevermind! I was able to move it to the right section.

[Misinthe 46]

Nevermind! I was able to move it to the right section.

Well... I created a new one already haha. What do you want to do?

[Angelblue05 4132]

Well... I created a new one already haha. What do you want to do?

Don’t worry about it mods will either delete the other post or merge them.

[Misinthe 46]

Don’t worry about it mods will either delete the other post or merge them.

 

Alright, thank you for your help!

[ebr 16176]

Hi.  You are getting this when selecting the user with no password?

 

What version of the server are you running?

[Misinthe 46]

Hi.  You are getting this when selecting the user with no password?

 

What version of the server are you running?

 

Hello, I tried both users, one with password and one without password, both gave the same error.

 

I am running Emby Server Version 4.1.1.0

[ebr 16176]

Are you ever getting presented with a password entry screen?

 

Can you please list out exactly what you are doing and what is happening?

 

Thanks.

[Misinthe 46]

Are you ever getting presented with a password entry screen?

 

Can you please list out exactly what you are doing and what is happening?

 

Thanks.

1. I open the app in the Vizio TV.

2. I select my Server.

3. I click on user Adam. (no password set up for him.

4. I get the error on the second image.

[Misinthe 46]

Are you ever getting presented with a password entry screen?

 

Can you please list out exactly what you are doing and what is happening?

 

Thanks.

 

Sorry to bother you, just wondering if you had a chance to look at my anwer.

 

Thank you.

[Luke 42078]

We'll see what @@ebr thinks. Thanks.

[ebr 16176]

Hi.  On that same screen there is a "Send Logs" button.  Can you please cause the problem, then hit that button and come back here and tell me exactly what time you did that?

 

Thanks.

[Misinthe 46]

Hi. On that same screen there is a "Send Logs" button. Can you please cause the problem, then hit that button and come back here and tell me exactly what time you did that?

 

Thanks.

Sorry it took me so long, I was busy this weekend. I just sent the Logs at 6:19pm EST. Please let me know what you find. Thank you!

[ebr 16176]

Hi.  Can we please see the server log from that same session?

 

We are getting a 403 return from the server which would be for an invalid password.

[Misinthe 46]

Hi.  Can we please see the server log from that same session?

 

We are getting a 403 return from the server which would be for an invalid password.

 

How can I select the Log from that specific session?

 

Edit: Here's the Log file for all of Monday 7-15-2019

Log 7-15-2019.txt

Edited July 17, 2019 by Misinthe

[ebr 16176]

How can I select the Log from that specific session?

 

You could just repeat it and then post the server log from that.

 

Thanks.

[Misinthe 46]

You could just repeat it and then post the server log from that.

 

Thanks.

 

I just ran it at 7:15pm EST, here is the log since 7:00pm. 

 

Thank you

Log 7-16-2019.txt

Edited July 17, 2019 by Misinthe

[ebr 16176]

Hi.  There is no authentication attempt in that log.  Are you sure that's the right one?

[Misinthe 46]

Hi. There is no authentication attempt in that log. Are you sure that's the right one?

That was the Top Log in the Logs page. I also looked in all the other Logs from previous days, you can look at the one I put in my previous post, and I can't see anything about that event.

[ebr 16176]

Okay, so that would indicate that something between the Fire TV and your server is stopping it because I can see the server connection and then the request for the list of users coming from your Fire and then there is no more communications at all with that device to or from the server.

 

We recently had another user with this problem and their router or other security software was blocking the login request.  I'll have to see if I can dig that up to see exactly what it was.

 

Edit: Here it is.

[Misinthe 46]

Okay, so that would indicate that something between the Fire TV and your server is stopping it because I can see the server connection and then the request for the list of users coming from your Fire and then there is no more communications at all with that device to or from the server.

 

We recently had another user with this problem and their router or other security software was blocking the login request.  I'll have to see if I can dig that up to see exactly what it was.

 

Edit: Here it is.

 

That fixed it. Thank you very much!

 

My AntiVirus was detectining it as an online threat. I am using Bitdefender Antivirus 2019. I didn't have my widget activated so I didn't notice the notifications on it!

 

I'm glad this worked, my son is going to be excited to watch on his bedroom now. 

 

Again, thank you very much!

[Luke 42078]

Thanks for the feedback !