Trailer Playback Errors

[tomnjerry74 97]

I normally use cinema mode with my own trailers. I know the correct structure and labeling of the trailers (movie.mkv + movie-trailer.mov) and I believe that is not relevant to this issue. I say this because it was working perfectly before; only until I changed my library location for my movies has it consistently given me this error:

 

 

To clarify, this error occurs at random - only for trailers - before the movie. Sometimes it may give this error and yet play the same trailer next time I try without a problem. I have it set to play 3, and most of the time the playback error occurs for 2 out of the 3.

 

I have tried restarting the server / disabling and reenabling cinema mode. Is there some cache somewhere that needs to be cleared?

 

Thank you to anyone that responds

 

[Luke 42083]

Hi there, we're sorry to hear about this. Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[tomnjerry74 97]

Hi there, we're sorry to hear about this. Can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !

 

Here is the log:

https://pastebin.com/nkVR1wsm

 

The errors occur no matter what platform: Xbox, windows, firefox browser

Edited September 20, 2018 by tomnjerry74

[ebr 16187]

Looks like your server is unable to start ffmpeg.  Have you customized or removed it from the installation?

[tomnjerry74 97]

On 9/20/2018 at 9:54 AM, ebr said:

Looks like your server is unable to start ffmpeg.  Have you customized or removed it from the installation?

 

I haven't changed its location or anything of the sort. I had to look up exactly what you were talking about because I wasn't even sure what ffmpeg was.

 

When I check the log it says ffmpeg should be here:

C:\Users\me\AppData\Roaming\Emby-Server\system\ffmpeg.exe

So I went to that location and checked to make sure.

Edited December 27, 2020 by tomnjerry74

[Luke 42083]

Can you please attach the ffmpeg log as well? thanks.

[tomnjerry74 97]

On 9/20/2018 at 2:55 PM, Luke said:

Can you please attach the ffmpeg log as well? thanks.

I think I've found the problem.

The log is saying the trailers don't exist. This is because it is still set to "F:\Video\...", even though I have since changed my movies to "F:\Movies\..."

 

I'm not sure why the server is still looking in the old location for the trailers, because I have officially changed my library directories; I didn't only change the actual folder name on the hard drive. Movies play fine.

 

Here a log for a trailer that works.

 

Here is a log for a trailer that gives the error.

Edited December 27, 2020 by tomnjerry74

[Luke 42083]

That is resolved with the next release, thanks.