Emby sluggish to non responsive

[ab123ga 16]

Today I was just browsing through my movies to update posters and noticed that a decent percentage of the movies showed a gray box for the poster. When I would select the movie the poster there would be a gray box. The really strange thing is I have fair number of disk drives in 4 port USB enclosures that would suddenly disconnect from the PC then reconnect If I shut down emby, no up and down of the drives. I also have Plex running using the same folders and Plex is not causing the drives to disconnect/reconnect. 

 

I restarted emby and all was good for a few minutes and it repeated itself. I have had to shut emby down in order to not have my drives go up and down. 

 

I've attached 2 logs where the problem occurred. If I need to pinpoint a more exact time I can experiment when no one is watching a movie since the drive may disconnect from the PC.

 

 

embyserver-63669149735.txt

embyserver-63669161805.txt

[Luke 42085]

Hi there, to improve the performance of your emby server, try removing the cover art and Kodi sync plugins. Please let us know if this helps. Thanks !

[ab123ga 16]

Same issue. I removed both individually and restarted and got the screen similar to attached. Then the drives disconnected and reconnected. If I do not scroll through movies it does not appear to happen. Around 9:12E is when I did it.

 

Added: I tried an experiment. I used my iphone to scroll through the movies and it did the same thing. Latest emby log around 9:19-9:21.  

embyserver-63669229890.txt

embyserver.txt

[ebr 16195]

Then the drives disconnected and reconnected.

 

What, exactly, does that mean?  Disconnected where?

 

Are these local or network drives?

[ab123ga 16]

These are local drives. 3 or 4 to a usb enclosure. Again as noted, there's no issue until I scroll through my library. Windows gives me the notification that something was disconnected. When I check all of my USB drives are gone. A few seconds later they reconnect automatically. This seems to occur when trying to bring up the posters but I don't know.

 

When I scroll through the same movies via plex it does not happen. Same drives/folders for both apps. 

[ebr 16195]

Sounds like a hardware or Windows problem.

 

Emby doesn't do anything that would affect the connection of your drives.

 

I would run some diagnostics and maybe try some new cables...

[Happy2Play 9784]

Possibly "Power Options" USB selective suspend setting

[ab123ga 16]

Selective suspend is disabled and I will try the other things later. But again the weird thing is this only happens when I scroll through the list of movies in emby. I can watch the movies and all is good.

 

thanks 

[Happy2Play 9784]

Almost looks like a caching issue.  On my desktop, when I get this placeholder without images I clear my browser cache to resolve the issue.  But if the drives are going offline then I believe that is normal behavior until the next library scan when drives are online (reported in other topics).

[ab123ga 16]

After doing quite a bit of moving cables and testing disks I was able to narrow the problem down to 1 drive. Not sure what's up with the drive but when accessing it would somehow cause all the drives in the enclosure to go away and come back after a few seconds. I moved all the movies to another disk and all appears to be working fine now. 

 

Another disk bites the dust  

 

Thanks all.

[Luke 42085]

Thanks for the feedback.