Playback Issue (Worked before)

[Erik 124]

Hello,

 

Roku Beta app (stable does the same) log sent at 12:01am (14th). User: Adults

 

The video seems to play ok, but the audio is broken into 1/8 second sound bits/spikes and way behind.

 

File plays ok in Emby Theater and via Chrome browser so the file verified ok and multiple files are showing this 

 

Here are the file details. Server (3.4.1.0) log PM'd to @@ebr and @@Luke

 

let me know what else you need as the file played a couple weeks ago fine.

 

Media Info

 

Video Title720P H264

CodecH264

AVCYes

ProfileHigh

Level41

Resolution1280x720

Aspect ratio16:9

AnamorphicNo

InterlacedNo

Framerate50

Bitrate5073 kbps

Bit depth8 bit

Pixel formatyuv420p

Ref frames1

NAL4

Audio TitleDolby Digital stereo Default

CodecAC3

Layoutstereo

Channels2 ch

Bitrate192 kbps

Sample rate48000 Hz

DefaultYes

Containermkv

Edited May 14, 2018 by Erik

[ebr 16179]

On the Roku, the item was being statically streamed and I see no indication of any problems in the log.

 

The audio bitrate doesn't seem too high but I wonder if the odd (for us) frame rate of the video is throwing off the audio somehow.

 

If you lower the bitrate setting in the app so it transcodes, does the issue go away?

[Erik 124]

Hi, I set the Roku way down to 3Mbps and then played the same file. It plays ok with the transcoding. I check a couple other files and yes the ones with a framerate of 50 all have the same issue.

 

As i said, i have watched at least 1 or 2 of these files on the same roku within the last 6 months so its a bit odd. I will extract a sample and PM you a link if that helps sort it out.

 

Thanks.

[ebr 16179]

Can I please see the transcode log from when you forced that?

 

Thanks.

[Erik 124]

Sure can. PM'd also a link for a 5 min sample just in case.

[ebr 16179]

I'm not sure.  Could be related to firmware changes on the Roku.  When you transcoded it, we kept the framerate at 50 and stream copied the audio.

 

The player is just having trouble it would appear when direct streaming it.

[Erik 124]

Thanks.

 

For my own troubleshooting, if you have time can you tell me if the sample file gives you any issues? I'm trying to isolate the issue instead of just not being able to watch those episodes without setting the bitrate low as i obviously don't want to leave it there all the time.

 

Thanks,

Erik

[Erik 124]

Update: My Roku ultra's updates to firmware 8.1.0 (Build 4137) and playback is fixed. Must have been a roku firmware issue that is now resolved.

 

Thanks.

[Luke 42078]

Thanks for the feedback.