Erik 124 Posted February 25, 2018 Posted February 25, 2018 Hello, I go into Live TV and then Select "Guide" i get a green pop-out message of "Channels Not Available Yet, Please try again in a few seconds" and the guide never loads. I can get an individual channel to load ok, just no guide. Roku Log send at 11:45-48 EST from user "Adults". Let me know if you need server guides as well or anything. This is with Emby Roku Beta (.67) and Server (3.3.0.0). I tested with the Emby Roku Stable version and there are no issues, guide loads correctly so something in the Beta has a bug. Thanks, Erik
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 Hi. What happens if you wait a few seconds and then try again?
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 Same thing, can't actually get to the guide at all with the beta version. I tried restarting the roku/the app and trying it again several times, same result. Just cant get a guide.
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 How many channels do you have? it works okay with the non-beta version?
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 26 channels (2x HDhomerun units each with the same channels). And i only tried it twice, but yes the stable version works, without any errors and right into the guide.
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 Hmmm... okay. So, by any chance did you remove the "Live TV" or "On Now" row from your home screen settings?
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 If you mean the home screen Section 1,2,3,4 like that... Then yes, i do not have rows selected for "live TV" or "On Now" are selected options. Screenshot:
Luke 42077 Posted February 25, 2018 Posted February 25, 2018 That explains it because the Roku beta app is now using those settings
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 OK, does that mean its a bug and is getting corrected in an update, or are you saying i need to select those 2 items to be displayed in the user web settings?
Luke 42077 Posted February 25, 2018 Posted February 25, 2018 No that means you have to configure your home screen how you want it
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 No, it is a bug in the beta. We should still allow access via the library even if you don't put a Live TV row on the home screen. 1
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 Ok, I'm confused... I have it configured as i don't want live tv or next up on the main landing screen. So as per the screenshot that is the settings i use. 1) open the roku app 2) select "adults" user 3) move along the "my Media" initial row to "Live TV" and select that 4) that page, on the second row shows "Guide", I try and choose it and thats when i get the above error and no guide access. So, what am i doing wrong @@Luke ?
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 (edited) Ha, ok @@ebr that makes me feel better then, really wasn't sure what i was suppose to do. @@Luke , I also tried adding those 2 selections to the home screen settings in the above screenshow, and no change, same error Nevermind, adding just the "LiveTV" row did correct it, just took a few minutes to come into effect it seems. Thanks. Edited February 25, 2018 by Erik
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 Ok, I'm confused... I have it configured as i don't want live tv or next up on the main landing screen. So as per the screenshot that is the settings i use. 1) open the roku app 2) select "adults" user 3) move along the "my Media" initial row to "Live TV" and select that 4) that page, on the second row shows "Guide", I try and choose it and thats when i get the above error and no guide access. So, what am i doing wrong @@Luke ? See my post above. For now you can work around the problem by adding a live TV row to your home screen. 1
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 When you get the update to 3.0.68 you can try removing your live TV row again. Thanks.
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 (edited) I forced the update. I can get the guide now (with the home screen choice removed), I get the "channel not available yet" 1 or 2 times when I first try it but then it opens the guide just fine. Just curious, am I just navigating to the guide too fast after opening the roku emby app? Or what's that message related to? Edited February 25, 2018 by Erik
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 Just curious, am I just navigating to the guide too fast after opening the roku emby app? Or what's that message related to? Yes but, with only 26 channels I'm surprised. How many libraries do you have and how many of them show a latest row on the home screen?
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 11 Libraries, with all visible the first row "My Media". Movies/kids Movies/TV Shows/Kids TV Shows/Temp/Live TV/Music/recording-series/recordings-other/home videos
ebr 16172 Posted February 25, 2018 Posted February 25, 2018 Okay, yeah, this is affecting the channel load time. I will need to adjust it. Thanks.
Erik 124 Posted February 25, 2018 Author Posted February 25, 2018 No problem. Just hadn't seen it before. Thanks again, working well otherwise.
Solution ebr 16172 Posted February 26, 2018 Solution Posted February 26, 2018 .69 should hopefully not give you that problem anymore. 1
Erik 124 Posted February 26, 2018 Author Posted February 26, 2018 Thanks @@ebr Tested a bunch of different boxes and all work perfectly right into the guide.
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