Can't remotely connect

[JERRY1 17]

Can only see one of my two emby servers, cannot connect remotely to either.

This log is from the emby windows server which i cannot see

log w.txt

[Luke 42083]

hi @@JERRY1, can you discuss what you're trying to connect from a little bit more? What kind of device are you using? 

 

Have you run through the steps in our Connection Troubleshooter, and if so, what were the results? thanks !

[JERRY1 17]

I can now get into both if i type in the ip. but not with emby connect..port forwarding for the windows emby server

weren't in the router my fault thought it was..using android emby on my cell. It says login failure invalid username or password

Edited May 13, 2017 by JERRY1

[Luke 42083]

On what screen exactly does it say that?

[JERRY1 17]

t says it after this black n green login screen, then it go's back to this blue n black login screen

[Luke 42083]

@@JERRY1, if you log into your emby server dashboard it will show your remote address. is this the same address that you successfully used to login manually with? thanks.

[JERRY1 17]

.Yes same address  port 8920

[Luke 42083]

@@JERRY1, try disabling reporting https as the remote address and see if that allows the remote connection.

[JERRY1 17]

Same thing , i am trying to log in with my forum user name & password is that the correct way to emby connect ?

[Luke 42083]

Yes that is correct. You're saying you can sign in successfully to Emby Connect, but then the next step of connecting to server is the issue? Is that right?

 

After changing that https setting in Emby Server, I would also try restarting Emby Server. Thanks.

[JERRY1 17]

Sorry for the confusion, still cannot log in with emby connect

[Luke 42083]

@@JERRY1 does the emby server dashboard show the http url as your remote address?

 

In Emby user setup, does your user have a cloud icon?

[JERRY1 17]

HTTPS is the remote HTTP  is the lan....In users i see admin, and two family members..i tried many times

but jerry1 wont add to the server

[Luke 42083]

Right, i asked you earlier though to change the setting to report https as remote to false. that will make http your remote address.

 

Your browser is rejecting your self signed certificate. That is why you can't connect, in all likelihood. You either need to use http, or obtain a trusted certificate such as Let's Encrypt.

[JERRY1 17]

I updated the server so i guess it reverted back to https, i unchecked it again it's working.

This is how it works no sign in required, just hit the emby icon & go's right in ?

Again thanks for the help luKE much appreciated as always

[Luke 42083]

You have to sign in the first time and then it will remember.