hstamas 179 Posted March 24, 2017 Posted March 24, 2017 First time playing a video where I wanted to turn on subtitles. In the web app I can see the subtitle I want to select but clicking on it doesn't turn them on.
Luke 42077 Posted March 24, 2017 Posted March 24, 2017 Hi there @@hstamas, we're very sorry to hear about this. In order for us to best help you, please discuss a specific example, and then provide the information requested in how to report a media playback issue. Thanks !
hstamas 179 Posted March 24, 2017 Author Posted March 24, 2017 (edited) Sure think @@Luke. Safari and iPad accessing web client. Trying to play an anime MKV file that has embedded ASS subtitles. Defaulting to subtitles off. When selecting the "CC" icon at the bottom of the screen, embedded subtitle is listed but you can not selecting. its stuck at "Off". Logs: http://pastebin.com/s3rnEB8b Edited March 24, 2017 by hstamas
Luke 42077 Posted March 27, 2017 Posted March 27, 2017 @@hstamas can you provide a sample video for testing? thanks !
hstamas 179 Posted March 27, 2017 Author Posted March 27, 2017 File is 350 megs @@Luke. How would I get that to you? Note that I noticed that the files subtitle track was labeled "unidentified" and was not set as default. I changed it in MKVToolNix setting it to English - Default - Forced. Now it plays as default but is impossible to turn off so its pretty much the same issue. I can turn the subtitles on and off in VLC but I do notice that for this particular file (anime), VLC wants to update the font cache. Wonder if that has something to do with it?
Luke 42077 Posted March 27, 2017 Posted March 27, 2017 To turn it off, just select Off. You could upload a sample to something like dropbox or google drive. thanks.
hstamas 179 Posted March 27, 2017 Author Posted March 27, 2017 To turn it off, just select Off. You could upload a sample to something like dropbox or google drive. thanks. Well thats the issue. The web interface for this particular file doesn't let me select Off. Will try and upload a sample and let you know.
hstamas 179 Posted March 28, 2017 Author Posted March 28, 2017 Thanks @@hstamas ! Sent you a PM @@Luke
Solution Luke 42077 Posted March 28, 2017 Solution Posted March 28, 2017 Thanks, it's resolved for the next release. It is only happening on videos where the first track is a subtitle track. Thanks. 1
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