Video quality settings only show 1 option

[bobhays 2]

For some reason when I play video files the only option it shows me is the maximum quality setting from my playback settings. For example if I set the maximum to 720p 3mbps, that's the only quality the video will stream at. When i click on the gear icon it doesn't even list other options.

Note: this is the Max streaming bit rate, not Internet streaming bit rate limit. I understand why no higher options are showing up but why aren't there lower quality options? They were there before.

 

While I'm talking about the settings, what is the difference between the settings in Settings>Playback>Max Streaming bit rate, and Manage Server>Playback>Streaming>Internet Streaming bit rate limit. Is one for local and the other for remote? If so why are they in different places. If not, what's the difference?

[Luke 42080]

Hi there, can you please provide the server and ffmpeg log from an example? You can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[bobhays 2]

Here you go!

 

ffmpeglog.txtserverlog.txt

[Luke 42080]

Hmm. This should show more quality options. Can you show a screenshot of what is available?

 

Please note, if this is a mobile device, the quality list is scroll-able via swiping your finger.

[bobhays 2]

Hmm. This should show more quality options. Can you show a screenshot of what is available?

 

Please note, if this is a mobile device, the quality list is scroll-able via swiping your finger.

  

 

This is on my desktop

[Luke 42080]

Did you try clicking the quality setting?

[Happy2Play 9782]

Instead of the gear opening all the options, you have to click the gear to see what quality is being used then quality to adjust it to something else.

Edited March 11, 2017 by Happy2Play

[bobhays 2]

Instead of the gear opening all the options, you have to click the gear to see what quality is being used then quality to adjust it to something else.

WOOOOOOOW. Massive face palm.

 

I'm opening the emby web interface from my laptop and desktop and for some reason they are both different.

 

Both are on Vivaldi, desktop is W10 1080p, Laptop is W8 900p. The desktop has the audio, subtitle, and quality settings on the top, the laptop has them all on the bottom like in the picture I posted earlier. The desktop when I click on the gear icon lists all the quality options, the laptop version needs me to click on quality to change it.

 

Is this a difference because of the resolution or OS? (I think it's resolution since it's running through the browser OS shouldn't really matter as much). I prefer the UI when everything is at the bottom, is there a way to change it?

 

Desktop

 

Laptop

Edited March 12, 2017 by bobhays

[Luke 42080]

It should always be on the bottom. Can you show a screenshot? Thanks !

[bobhays 2]

It should always be on the bottom. Can you show a screenshot? Thanks !

I added them to my previous post

[Luke 42080]

That is the old design. It looks like you must have a separate server installation on the desktop and it hasn't been updated.

[bobhays 2]

That is the old design. It looks like you must have a separate server installation on the desktop and it hasn't been updated.

I only have 1 server set up, I'm accessing the same one from both computers. All the devices are also on the same network.

The only difference is that from the desktop I was directly accessing the server through the local IP address, but on the laptop I was using Emby Connect. Would that make a difference on the interfaces?

[Happy2Play 9782]

I only have 1 server set up, I'm accessing the same one from both computers. All the devices are also on the same network.

The only difference is that from the desktop I was directly accessing the server through the local IP address, but on the laptop I was using Emby Connect. Would that make a difference on the interfaces?

 

Yes, Emby Connect is the difference as it is always the newest server version.  Your server log shows you are on 3.1.0 and is a outdated build.

Edited March 12, 2017 by Happy2Play

[bobhays 2]

Yes, Emby Connect is the difference as it is always the newest server version.  Your server log shows you are on 3.1.0 and is a outdated build.

Sorry I don't quite understand. I thought Emby Connect was just a way to access my own server without having to deal with IP Addresses and DNS. How does Emby Connect act as a server and change the interface?

[Happy2Play 9782]

Sorry I don't quite understand. I thought Emby Connect was just a way to access my own server without having to deal with IP Addresses and DNS. How does Emby Connect act as a server and change the interface?

 

I don't know how it works exactly, but it interfaces with your server but uses a different server version (currently v3.2.7.3). 

 

You can see it in Active devices.

 

Example

[bobhays 2]

@@Luke @@ebr

Can you explain this?

Edited March 12, 2017 by bobhays

[Luke 42080]

Try clearing your browsing data.