Can somone assist debugging weird android app behaviour?

[xyph 1]

Hi,

 

I recently posted a string of problems related to an AsusStor NAS running server. Most were solved by dropping the hope of running Emby on this device. Now I have it running on Windows and have a great experience with android apps and web apps - except on ONE problematic android set top box!

 

The errors are very repeatable - but I cant grasp what might be the problem.

 

GOOD: Old Set Top Box (AcRyan Veolo 4k) connected via HDMI to Old HD samsung TV

1. Go to youtube - play random video: Result: Video + sound

2. Go to emby (latest via play store)- play SD PCM video: Result video + sound

3. Still in Emby - play 1080p AAC video: Result video + sound

4. Go back to youtube or any other device and play stuff: Result: video+sound

 

GOOD: Playback on Galaxy Note 5 emby app (latest via play store)

1. Go to youtube - play random video: Result: Video + sound

2. Go to emby - play SD PCM video: Result video + sound

3. Still in Emby - play 1080p AAC video: Result video + sound

4. Go back to youtube or any other device and play stuff: Result: video+sound

 

BAD: New Set Top Box (AcRyan Veolo 4k+) connected via HDMI to new 4K Samsung TV  UN78HU9000

1. Go to youtube - play random video: Result: Video + sound

2. Go to emby - play SD PCM video: Result video + sound

3. Still in Emby - play 1080p AAC video: Result  -

     EITHER:  VIDEO plays for 2 secs then CRASH

     OR:          VIDEO plays for a while with NO SOUND

4. Go back to youtube or any other app and play stuff: Result: Video but NO SOUND

*** Only way to get sound back is to reboot android box. 

    *Tried disconnecting/reconnecting HDMI (incase a handshaking issue) - no effect

    *Tried setting sound output to HDMI (vs Auto) in android tv settings - no effect

    *Tried playback via Kodi (using Emby plugin) of 1080p+AAC results in video not playing back

 

 

I'm not sure what Emby for Android uses to playback videos - but I'd love a way to get to the bottom of this

I tried a factory reset of the box - then fresh install of emby. Same result.

The device techs are willing to help but need something they can reproduce - so playback from my emby server is not an option from their service centre.

 

NB - when exploring issues with the AsusStor NAS I installed Plex server/app   of this set top box. Plex could stream the same file without issues, and I can view the same files on other emby android apps without issue... so I'm assuming its something Emby App Related... Since other android devices work, I assume it is not likely to be server related.

 

 

 

Any suggestions or recommendations welcome.

 

 

 

Thanks!

X

 

 

Veolo Specs:    working 4k version      problematic 4KPlus version

Processor          1.8Ghz ARM A17            2Ghz ARM A53

Ram                   2GB DDR3                     2GB DDR3

Android              5.1 Lollipop                    4.4 KitKat

Resolution         1080p                             2160P@30hz

Edited October 19, 2016 by xyph

[ebr 16169]

This app is not supported on

[xyph 1]

Completely beats me! I just installed it from google play store. No hacks, no root, no workarounds, not even a warning. I probably  did it some time ago - like 6 months or more... as it is an old device.

The Android 4.4 device works great. No crashes, no issue playing back 1080p content...

 

 

The android 5.1 device is the problem.... Any advice on the actual problem I'm experiencing?

 

I'm attaching the server log files and the Android 5.5 App log files.  The Log file ends when the app crashed the entire device and required a reboot.

 

Really appreciate some advice - its been unbelievably difficult to get Emby up and running now that I finally have the equipment organized in the household,

 

Thanks

 

 

 

ServerLog.txt

Android5.5MBApp.log

[xyph 1]

To follow up - I thought I'd check just downloading the 1080p file onto a thumbdrive and playing it back with VLC (since emby seems to use this for playback.

 

Doing this on VLC ALSO causes a crash on the Android 5.5 machine.

 

Changing a VLC audio setting however allows everything to playback just FINE. 

I Need to change the Audio Output setting from 'AudioTrack' (which crashed or kills all further sound on the device until a reboot) to 'Open SL ES' 

 

I cannot find a way to make this change in Emby though - so still playback in Emby kills the device.

 

I can play back the MKV file (with sound, without crashes) in other media players installed on the device. (Stock, and something else that came preinstalled)

 

I keep harping on about plex (because it frustrates me to have supported Emby and yet have plex work in *every* configuration emby has thus failed)  but Plex plays back the content just fine when its running on the an AsusStor Server and the plex android app.  I say this in case you know if plex uses different player or different settings that might help get to the root of Emby's refusal to work...

 

Thanks...

[ebr 16169]

The android 5.1 device is the problem.... Any advice on the actual problem I'm experiencing?

 

According to this:

 

Veolo Specs:    working 4k version      problematic 4KPlus version

Processor          1.8Ghz ARM A17            2Ghz ARM A53

Ram                   2GB DDR3                     2GB DDR3

Android              5.1 Lollipop                    4.4 KitKat

Resolution         1080p                             2160P@30hz

 

It was the KitKat device with the problem.

 

However, the log you posted above is from the mobile app, not this one.  So that explains how you got it installed.

 

So, we need further confirmation of actually which app and which device is exhibiting the problem.  Thanks.

[xyph 1]

*sigh*

 

Indeed - it looks like I posted this in the wrong forum

 

I have reposted in in the android mobile forum in the hopes of getting closer to a solution...

https://emby.media/community/index.php?/topic/40513-1080p-aac-playback-problem-on-android-55-crash-due-to-vlc-audio-settings/

 

Thanks.