Emby Server Crash

[AkashRuhela 0]

Hello, I've been using Emby with no problems but lately my server won't even start. Every time I try to start the server, it just crashes with the image attached.

 

I've tried multiple re-installations with no luck, always the same exact error.

 

Please advise.

Edited August 6, 2016 by AkashRuhela

[AkashRuhela 0]

Bump!

[Luke 42079]

Hi, please see if there's an Emby Server log, and if so, attach it here:

 

http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Additionally, what version of Windows are you on?

[AkashRuhela 0]

There seem to be no log files available. I've tried finding it and it doesn't seem to be available.

 

I cannot connect or get onto the web interface nor access the dashboard.

[Luke 42079]

Check both

%appdata%\MediaBrowser-Server\logs
%appdata%\Emby-Server\logs

Additionally, what version of Windows are you on?

[AkashRuhela 0]

EDIT: I found it. My mistake!

 

Attaching logs now.

 

I'm on Windows 7.

Edited August 6, 2016 by AkashRuhela

[Luke 42079]

Ok, Make sure all Windows updates are up to date, including Service Pack 1 for Windows 7 which is now required.

[AkashRuhela 0]

Everything is up to date.

 

Attached are the log files.

server-63606032540.txt

server-63606032541.txt

server-63606032686.txt

server-63606032724.txt

server-63606032874.txt

server-63606033065.txt

server-63606092337.txt

[Luke 42079]

Additionally check that the .net framework 4.6 is installed. If you're not sure you can just run the installer again:

 

https://www.microsoft.com/en-us/download/details.aspx?id=48130

[AkashRuhela 0]

When I try running the installer, I hit download and nothing else happens after.. The installer doesn't seem to start up.

[Luke 42079]

Then try the offline installer so that you can download the entire thing up front:

 

https://www.microsoft.com/en-us/download/details.aspx?id=49982

[AkashRuhela 0]

Tried that too, same issue. Not sure whats wrong on my end.

 

Are you able to attach the installer so that I can download the attachment here?

[Luke 42079]

Attach the .net installer? the .net installer is hosted on the Microsoft web site. If you're unable to run it then your machine is probably having some major problems right now.

[Guest asrequested]

When I try running the installer, I hit download and nothing else happens after.. The installer doesn't seem to start up.

 

Try rebooting and then use a different browser

[AkashRuhela 0]

Try rebooting and then use a different browser

 

Did this and got the installer working.

 

It didn't run because it is already installed.

 

What is the next step? Emby Server is still not working. This started to happen very recently as it was working perfectly fine not too long ago.

Edited August 6, 2016 by AkashRuhela

[Guest asrequested]

Did this and got the installer working.

 

It didn't run because it is already installed.

 

What is the next step? Emby Server is still not working. This started to happen very recently as it was working perfectly fine not too long ago.

 

And you installed both 32 bit and 64 bit versions?

[AkashRuhela 0]

And you installed both 32 bit and 64 bit versions?

No... both versions for Emby or Microsoft.Net Framework 4.6? There didn't seem to be any such option? And why would I need both versions? (Just wondering)

[Guest asrequested]

No... both versions for Emby or Microsoft.Net Framework 4.6? There didn't seem to be any such option? And why would I need both versions? (Just wondering)

 

There's a 32 bit and 64 bit version of the .Net framework. You should install both of them. Are you running Windows 7 64 bit?

[Luke 42079]

You don't need them both for Emby server, just the one that matches  your system architecture. if you don't know what that is, there is no harm in installing them both.

[Guest asrequested]

You don't need them both for Emby server, just the one that matches  your system architecture. if you don't know what that is, there is no harm in installing them both.

 

I stand corrected 

[AkashRuhela 0]

Reinstalled the framework and updated it and I'm still getting the same issue.

 

What's next?

[Luke 42079]

Find the crash in Windows event viewer and attach whatever other information it has. Thanks.

[AkashRuhela 0]

Found 2 errors.

 

Log Name:      Application

Source:        Application Error

Date:          08/08/2016 4:42:14 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      AkashRuhela-PC

Description:

Faulting application name: MediaBrowser.ServerApplication.exe, version: 3.0.6030.0, time stamp: 0x57a2cf4d

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23455, time stamp: 0x573a54fc

Exception code: 0xe0434352

Fault offset: 0x000000000001a06d

Faulting process id: 0x301c

Faulting application start time: 0x01d1f1b55159b2d4

Faulting application path: C:\Users\Akash Ruhela\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 95d0e435-5da8-11e6-9676-08edb9d9df20

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-08T20:42:14.000000000Z" />

    <EventRecordID>466568</EventRecordID>

    <Channel>Application</Channel>

    <Computer>AkashRuhela-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>MediaBrowser.ServerApplication.exe</Data>

    <Data>3.0.6030.0</Data>

    <Data>57a2cf4d</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.23455</Data>

    <Data>573a54fc</Data>

    <Data>e0434352</Data>

    <Data>000000000001a06d</Data>

    <Data>301c</Data>

    <Data>01d1f1b55159b2d4</Data>

    <Data>C:\Users\Akash Ruhela\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe</Data>

    <Data>C:\Windows\system32\KERNELBASE.dll</Data>

    <Data>95d0e435-5da8-11e6-9676-08edb9d9df20</Data>

  </EventData>

</Event>

 

Log Name:      Application

Source:        .NET Runtime

Date:          08/08/2016 4:42:12 PM

Event ID:      1026

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      AkashRuhela-PC

Description:

Application: MediaBrowser.ServerApplication.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Management.ManagementException

   at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)

   at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()

   at MediaBrowser.ServerApplication.MainStartup.IsAlreadyRunningAsService(System.String)

   at MediaBrowser.ServerApplication.MainStartup.Main()

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name=".NET Runtime" />

    <EventID Qualifiers="0">1026</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-08T20:42:12.000000000Z" />

    <EventRecordID>466567</EventRecordID>

    <Channel>Application</Channel>

    <Computer>AkashRuhela-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Application: MediaBrowser.ServerApplication.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Management.ManagementException

   at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)

   at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()

   at MediaBrowser.ServerApplication.MainStartup.IsAlreadyRunningAsService(System.String)

   at MediaBrowser.ServerApplication.MainStartup.Main()

 

</Data>

  </EventData>

</Event>

 

Please advise.

 

Thanks.

[Luke 42079]

WMI - Windows Management Instrumentation has either been disabled or has failed. You could try this:

 

First ensure the service is running:

 

https://msdn.microsoft.com/en-us/library/aa826517(v=vs.85).aspx

 

If the issue persists, then see

 

http://www.ehow.com/how_7243330_repair-wmi-error.html

[Guest asrequested]

Am I misunderstanding that, or is saying the .Net Framework is 4.0?