Playback not working

[tomcdj 0]

Hey !

 

I've installed Emby on a server (Debian 8.4) Monday but since Thursday, i'm not able to play any movies on the web app or on iOs and Android app. I've also purchased a Premiere Lifetime but nothing has changed.

 

I haven't change any settings, only setup libraries and users.

 

How can i repair this issue?

 

Thanks in advance

[Luke 42085]

Hi there, sorry to hear this. Can you please describe your issue in more detail? Do you get an error message? Please provide the server log as well:

 

http://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[tomcdj 0]

Hey, i think images and logfiles will speak more than me, so there it is

 

 

I don't know why the player is like that. It's every time i get the error message... 

 

Some movies works fine, but many of them gets this error... I hope you can help me 

server-63598175999.txt

Edited May 7, 2016 by tomcdj

[Luke 42085]

Are there transcoding logs?

[tomcdj 0]

I have two transcoding file when i play a video...

Here there are 

transcode-fbdc4042-7ffa-4ec2-9e56-ffac91fdeed5.txt

transcode-0651f617-f185-4c59-b4cd-c4e9f63174d3.txt

[Luke 42085]

It looks like perhaps your installed version of ffmpeg is old and needs to be updated. It seems to be missing some required features

Unrecognized option 'preset'.
Error splitting the argument list: Option not found

[tomcdj 0]

I've tried

apt-get update && apt-get upgrade

and i've updated 

libssl-dev libssl-doc libssl1.0.0 libtasn1-6 openssl

after stop emby-server but always the same error :/

 

still no preset :/

 

EDIT : 

 

after a 

apt-get install libimage-exiftool-perl ffmpeg

everything works. 

 

Yeah  

 

Many thanks for the help Luke

Edited May 7, 2016 by tomcdj