Collection showing 0 movies

[Smaky 131]

I have created a collection and added links to the actual movie folders (under the same library). However, the web client shows it as containing zero movies, while there is 6 shortcuts in the collection's folder:

 

 

Shortcuts contain MKV movies and were created using UNC paths to the actual movie folders (which appear without issues in the client). However the collection shows nothing in the web client:

 

 

Not sure what may I be doing wrong here.

[Luke 42077]

If you click on movies Fast Five show up, as well as all the others?

 

what are the paths you used to setup the library with?

[ebr 16169]

Search out here for BoxSet as I think the shortcuts have to be created in a very specific manner for them to be recognized properly.

[Luke 42077]

yea if you check the server log you might see error messages that we were unable to extract the path from the lnk shortcut.

[Smaky 131]

This is an entry from the logs...

 

2013-12-02 21:27:55.2791, Error, ProviderManager, BoxSetProviderFromXml failed refreshing The Fast and the Furious Collection \\SERVER\Media\Movies\The [A-F]\Fast and the Furious, The
 Root element is missing.
 System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XmlReader.MoveToContent()
    at MediaBrowser.Controller.Providers.BaseItemXmlParser`1.Fetch(T item, String metadataFile, XmlReaderSettings settings, Encoding encoding, CancellationToken cancellationToken)
    at MediaBrowser.Controller.Providers.BaseItemXmlParser`1.Fetch(T item, String metadataFile, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Movies.BoxSetProviderFromXml.<Fetch>d__0.MoveNext()
 --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
    at MediaBrowser.Server.Implementations.Providers.ProviderManager.<FetchAsync>d__e.MoveNext()

 

Edit

 

Looking at the collection.xml file I noticed it is an empty file.

 

I go to the metadata editor and click on Save several times but the xml file remains empty.

Edited December 3, 2013 by Smaky

[Luke 42077]

you have a file there that is not valid xml, might want to fix that by removing it.

 

in any event, that should have no bearing on this issue.

[Smaky 131]

Excellent, I deleted these collection.xml files and they got recreated properly and now the movies are showing up properly.