long load times / no logs

[trusselo 225]

Having an issue on my father's computer, he is 4000km away so this may be slow.

 

I built the computer myself, installed all the software, setup MB, the library, ect. it was working flawless when i shipped it to him.

 

Now that it is in ontario, everytime he starts MBC, it takes from 3 up to 10 minutes to load, be-it the program started from the launch shortcut created on the desktop, or when opening Media Center first, then choosing the MB icon from there.

 

I this as you would assume is pretty annoying to him, we have previously uninstalled and re-installed MBC and server to no avail.  I also just got off the phone with him to have him send me the logs from 

C:\ProgramData\MediaBrowser-Classic\Logs

 

there were only 3 entries:

Configurator-6102######## - modified in August

MBClassic-6102######## - modified in August

MBClassic-MSI-########## - modifed Nov 20 2013

 

I have a feeling none of these are going to be helpful.

 

any suggestions?

[ebr 16169]

The first two logs look like they are actually from October 6th.

 

One of the first things we do on startup is create a log so I'm not sure what to say.  Are you sure it isn't trying to run the program across the network to your machine or something...?

[trusselo 225]

It's the only computer in the house.. if the first thing itS supposed to do is create a log, and the first thing its doing is locking up, that should mean something. weird thing is the load times were fine when it was here in Alberta as soon as I shipped it to Ontario he opened it up the load times started taking for ever

[ebr 16169]

So it isn't attached to a network at all?  How about a server log?

[trusselo 225]

its attached to a network... but its the only computer.

 

I'll have a loook for server logs.

[trusselo 225]

sorry its been a while since i could get back to this topic, fixed the issue with my dads computer.

 

It required un-installing and  re-installing MB Classic.

 

And as for the logs... turns out the option for "Enable Logging" was off in the configuration when we re-configured after install.

10-15 minute load times gone.